Sab

Messed up Delivery and No Refund.... Incredibly Disappointed.

I wanted to try out Sunbasket's ready made meals as I am very busy. Upon creating an account, I was unable to enter in the correct delivery address, so I requested customer support email me to get the correct delivery address. This was a week before the delivery was scheduled, mind you. Fast forward 1 week later and it turns out the delivery address was never updated. Apparently the customer support agent emailed me at the account linked to my paypal and not to the email address listed on the account, therefore, a delivery address for an old sunbasket account of mine was updated instead of the information for the current account.

I attempted to contact customer support to either get a refund or have the perishables rerouted and was told that I can only get a partial refund OR that I need to call the delivery company to have my package rerouted. I literally wasted my entire morning making phone calls because OnTrac (the delivery carrier) told me that recipients have no authority to reroute the package and that it must be Sunbasket themselves! I give this information to the sunbasket team (i've literally spoken to 4 different customer service representatives at this point) and they told me that OnTrac can't reroute my delivery because it's already in transit! All Sunbasket could offer me was A CREDIT to my account not a REFUND which is what I wanted. I personally don't want to order from this company ever again.

I am so beyond frustrated. I've spend hours on the phone all morning and still will not get the food that I ordered. Unbelievably disappointed and will not recommend this company to any one.