FA
Faizan
Pakistan
Review of DigitalOcean
Terrible Service
Terrible Service! and poor choice of words, right after opening an account and providing Credit Card details, they charged me to verify the card details, I received a text from the bank that the transaction was successful but to my surprise digital ocean locked my out of my account and they sent me an email that my account can not be reinstated because they believe it was a fraudulent activity. that is a terrible choice of words to say to a customer, I was not committing any fraud, I just created my first ever account on digitalocean. This has never happened to me ever in my lifetime with any other service provider. STAY AWAY! NEVER TRY THEM! BIG SCAM!
Reply from DigitalOcean
Hey Faizan,
We hope this message finds you in good health! Thank you for taking out the time to share your experience with us.
We are so sorry to hear about issues encountered with your account getting locked. We do acknowledge that legitimate users can be affected even though our security systems do a great job.
We are willing to investigate this further for you. Could you please open a ticket for us via the link below or share an existing ticket# so we can look into this in further detail?
https://www.digitalocean.com/support/contact/
We look forward to your response.
Thank you,
DigitalOcean
We hope this message finds you in good health! Thank you for taking out the time to share your experience with us.
We are so sorry to hear about issues encountered with your account getting locked. We do acknowledge that legitimate users can be affected even though our security systems do a great job.
We are willing to investigate this further for you. Could you please open a ticket for us via the link below or share an existing ticket# so we can look into this in further detail?
https://www.digitalocean.com/support/contact/
We look forward to your response.
Thank you,
DigitalOcean