Julie Opatz

Dear Julie,

Thank you for taking the time to share your feedback. We regret the delay it has taken for our support team to get back to you in a timely fashion.

Due to the seasonal rush, we have been experiencing a very large number of enquiries, which may have contributed to response times being slightly longer than our general time frame.

I apologize for the problems you have faced regarding the issue at hand. The service you have received is not the way we’d like to do business with our customer’s and the number of factors that have contributed to the issue that have arisen.

As I can see the order was not delivered to your address, it appears something has regrettably gone wrong with the final mile delivery from the courier service. While we investigate this further, with our logistics department, Our team will check in directly with you today to provide you with more assistance and information regarding this matter.

These are being looked into and we will ensure that this type of issue does not happen in future.

Best wishes,
Bowen - Printerpix Team