Delta Air Lines Reviews 2,015

I flew with Delta for the first time this year and the experience was not ideal. Our flight was cancelled whilst we sat on the runway for 3 hours with no water, no lights and no food. We returned to the terminal and were being passed around with no information apart from the fact that we will be put up overnight with a new flight being set for the next day. Upon arrival at the airport, no flight was departing to our destination and we were passed around between multiple gates and staff, only to find out that there was no 'special' flight and that we had been put on a flight to a different state later that day. No communication came to us via email which was appalling. Despite this, the customer service through Delta's website has been absolutely fantastic. The responses are very quick and they have been generous in their compensation. All of the staff I have dealt with have been very helpful and they even provided me with 'confirmation' style emails with my new flight details (as per my request) so that I can claim on my travel insurance. Although I may not use Delta again, I would praise the staff I have dealt with post-issue.

I am currently on my 3rd flight with Delta in 2 days. The first flight from Orlando to Atlanta was awful! We boarded and then sat in the heat of the airplane for an hour! The power went out and we sat while they repaired the problem. Finally arrived in Atlanta and had to RUN to our connecting flight that boarded on time. We made the flight. We sat on the plane for almost an hour before taking off, again maintence issues. We are finally taking off to Barcelona where our kids that flew on United with No delays or issues. About 1 - 1/2 hours into the flight we are told we will have to return to Atlanta where another plane is waiting for us to board. We arrive, deplane and sit at the next gate for 45 minutes and then told our flight is cancelled. They rebooked us for that evening at 8 pm as it’s now 1 am in the morning. We had to walk from Terminal E to where the Hotel busses would take us to one of the hotels that Delta covered. We chose the Hilton and just wanted to sleep as it’s now 3 am. We get to the hotel and the line was 30 people deep with only one person at the front desk. We were all told we would be given our same seats that we purchased. That wasn’t true. We had to again stand in line to ask for seating assistance as the app wouldn’t allow us to select seats. My husband and I are currently sitting on a fully loaded plane and have been since 7:15 when we boarded. It’s now 8:41 and we haven’t moved. At least we do have air this time. I am honestly so shocked by this airline that I thought was the best of the best! Honestly I’ve experienced more reliability on Frontier and Allegient than Delta. The planes are large but the aisles are so small you can barely walk your carryon in the aisles. If I make it to Barcelona, I will have to fly with them back to Orlando but will try hard to never fly with them again. Worst experience ever. I’ve now missed a full day and night with our kids and grandkids and that is inexcusable! Fix your planes Delta before allowing people to pay for your flights and make sure you buy insurance because there is a good chance your plans will be cancelled thanks to an airline that lacks maintenance and doesn’t care about the people that pay to fly with them! Never again Delta!

Avoid Delta at all costs; their service is non-existent, rude, and accusatory. After being treated like a nuisance instead of a customer, I am never flying Delta again.Their customer service is non existent

Would like to give them less than one. Cannot believe Virgin Atlantic part of this inept Airline.
Delayed outbound, delayed returning home.
Staff unpleasant and go out of their way to be unhelpful.
I will never book Virgin again if Delta is a connection. And Delta insists on taking your luggage even if you have specifically booked economy light. (Carry on only). Terrible start to my trip and a terrible end.

Small regional airport. Show up 35 minutes before flight. Place is empty. They won't let me check my bag. Apparently they stop checking bags 45 minutes before departure. There was plenty of time. Common sense would have been to just get it done. So much for diamond"status." The skymiles program gets worse every year. I'll probably go back to chase Sapphire card.

@Delta this needs urgent attention.
I was clearly authorized to travel with my cats — confirmed in advance by your team. I followed all procedures and relied on that information in good faith.
At the airport, I was told there was NO RECORD of any approval, and the situation was not properly handled.
This is a serious failure: How can a service be confirmed and then simply “disappear” from your system when the passenger needs it most?
If your representatives provide information that cannot be verified later, how are customers supposed to trust your process?
This caused stress, disruption, and risk for my animals, despite me doing everything correctly beforehand.
I have all documentation and evidence that contradicts what I was told at the airport.
I expect: ✔️ A full review of my case
✔️ Access to call records
✔️ A clear explanation
✔️ Accountability
If this is not addressed, I will escalate this through the appropriate channels.

Awful staff, awful seats and awful service. I hope they go out of business, don’t deserve to take anyone money

Found out our flight was delayed 30 mins prior to take off due to not having a pilot? Delayed for three hours, we pay extra to fly with delta so this doesn’t happen.

Delta Airlines should enforce a policy that you bags go to the seat you purchase unless there is no additional room in your section. Have flown United for 25 plus years and it never fails that customers beyond 1st class put their bags in 1st class cabin space. So when the 1st class cabin gets on there is no space left for them forcing them to take their bags bags several seats and therefore delaying the boarding procedure by several minutes. If flight attendants would monitor the boarding process better than they currently do, United can have passengers boarded in 10 to 15 minutes earlier easily! Give it a try for 90 days and see the difference ot makes in your airlines on time departures! These small gestures add up to tremendous time saved and laye departures. Just trying to help United Airlines be more efficient.

I had a very frustrating experience on Delta 2710 from Toronto to Atlanta.

My ticket included a carry-on, but during boarding I was told my bag had to be checked due to “no overhead space.” This was especially stressful because I had a connecting flight and my carry-on contained fragile items that were not packed for checked baggage.

I asked for a fragile sticker and was told they didn’t have any. After boarding, I could clearly see there was still plenty of space in the overhead bins. I asked the flight attendant if I could retrieve my carry-on, but she refused and said she would not move anything to accommodate me.

When I tried to explain that I had specifically asked about this before agreeing to check my bag, the situation escalated. Instead of helping, the flight attendant warned that if I “kept complaining,” I could be removed from the flight. That response felt unnecessary and unprofessional.

All I was asking for was basic consideration for fragile items and consistent information. Being told “if it’s damaged, just file a claim” is not acceptable when the situation could have been avoided.

Overall, this was a disappointing experience with poor communication and lack of customer care.

After Delta canceling my flight which I was fine with since safety is first I had no problem with that. The problem was when I was placed into another flight and at the moment I had to check in again (I had to get my luggage, exit and re enter again) I was told I had to pay for my luggage when in the first flight I bought I have already paid for my luggage. I paid twice for luggage when I’ve already paid. The delta employee told me to contact Delta so i could get a refund. I emailed Delta and I was told in order for them to refund me I needed the physical receipt. I trashed the receipt and I didn’t have it. They said they couldn’t find any payment when they had all my info but the receipt. I work in customer service and you can clearly find a payment under a name without the receipt

I’m a disabled Combat Veteran with blood clots DVT in both legs. And Stage 4 Sarcoma . I am restricted to a wheelchair. I asked the tickets agent if I could get the handicap seats in Delta Comfort. She advised because I was in the main cabin I wasn’t eligible. I know that isn’t true. Tuscon Airport flight 1101 today

Showed up 3 hours early for a flight from SAN to AMS. While waiting in San Diego at 9 am pst we got notified our 9pm cst flight to Amsterdam was delayed. No explanation just delayed 10 hours before scheduled. Landed in MSP and told 2 hour delay, then texts every half hour or so adding to the delay. At 2am cst we were the only people in the airport, plane at the gate and then CANCELLED. No explanation just BS. Lost a night of prepaid accommodations, had to eat at an overpriced airport restaurant, pay to get into the Delta Lounge. Out of pocket $575! They want to give us $72 only. Total BS. Lost almost a day in AMS and still no explanation for why they had us sit at the airport for almost 10 hours to send us to a hotel at 2:30 am. Extremely disappointed with their customer service and communication. This will be my LAST flight as a long time Delta supporter!

The absolute worst customer service of any Airline I've experienced.

Thanks to Rachel, who worked as Delta Agent @ JFK. She handled overbook flight with high professionalism and turned a shitty situation into good experience.

I was on flight DL2925 from Atlanta to Manchester this morning when a passenger collapsed in the isle.

The speed that the cabin crew was there after we shouted for help was incredible, they came over and gave first aid to the woman without any hesitation and eventually helped her regain consciousness and help her back into her seat.

They then often came over to check on her to make sure she was ok throughout the flight until we landed.

Goes to show how highly trained the cabin crews are and they should be proud of themselves for helping this woman.

Thanks for this and I hope the passenger is doing well.

I am beyond disgusted with the treatment I received from Delta. After waiting in line for over an hour, I finally reached a representative exactly one minute after the bag check-in cutoff. Instead of helping a passenger who had clearly been waiting, the supervisors and staff seemed genuinely happy to watch me miss my flight. There was zero empathy or professional courtesy; they were actually mocking me while I tried to resolve the situation.
To make matters worse, they insisted the next available rebooking wasn’t for two days. While standing right in front of them, I found available tickets for that same day on my own phone. Their laziness and mean-spirited attitude are unacceptable. If you value your time and expect to be treated like a human being, fly with someone else.

My special needs niece and my other niece were at the gate by 10:45 am like their boarding pass read. Delta decided to close the door and take off at 10:40 am, causing them ot miss their flight!
The next flight was at 10:45 pm!
Totally unacceptable! All they could say was, well, we boarded early and everyone was on the plane so they departed early.
Clearly not EVERYONE was on the plane. Never again Delta! Alaskan Airlines it is!

The service was excellent, and the frequent provision of coffees and drinks on domestic flights ensured hydration and a good caffeine level. The staff were wonderful, and the seating was quite comfortable.