Pandora Reviews 

My ring that i bought under 2 months ago has bent and gems fallen out. it was £80 and they said there is nothing they can do. also terrible customer service in shop. Poor quality

I have a Talisman bracelet and the clasp is not sufficient to keep the charms from falling off in certain situations. The first time I found it as it was when I was handling laundry. However, it has come off again and I can’t find it. Reluctant to buy any other charms. Sad.

Bought a ring , had it 2 with little wear, its totally misshapen, I habe had numerous pandora rings in past and non have done this even after years of wear, assistant blamed me , that will be my last purchase.

Actually I didn’t even wanted to give 1 star , I really had bad experience I bought ring from store and after 1 week I went to return it, it was not woken at all except on the day of trying it, the lady told me it’s not on sellable condition she can’t take it back, I explained her that it’s not used at all and I did clarified things when I purchased it. Sales girls mentioned it can be returned with 28 days .
The lady gave me some strange reason she said that the ring has dent and scratches even residues, being a customer that hit me, dent? How can I make a dent in 3 band solid ring when not used? Residues? Not sure how many people tried it before I purchased? Scratches? Seriously????? A normal customer just buy jewellery seeing the look have you ever took your binoculars to check all these? Now have to check all special with PANDORA
It was really disappointing

And most importantly she didn’t found any problems with other ring that was actually was worn for few hours and it was all ok for her .
I am not sure but I need my money back now as I am not at all happy and it’s not less amount it’s £71

I ordered 2 18th birthday charms. Disgusting, packing both charms into 1 box. Id spent over a 100.00 and you couldn't even wrap them individually. Your charms are not cheap. Won't be shopping here again. Disgraceful

Purchasing the pandora charm from Istanbul airport

I actually checked the official Pandora Turkey website before purchasing, and the item was listed for TRY 3,799. However, at the Istanbul Airport store the price was presented to me in euros, which confused me when comparing it with the Turkish lira price on the website.

I ended up paying the equivalent of TRY 5,064 for an item that was TRY 3,799 on the official Pandora Turkey website. That is TRY 1,265 more — approximately 33% higher.

If I had clearly understood the euro-to-lira conversion and realised how much more I was paying, I definitely would not have purchased it.

What disappoints me even more is Pandora’s response. I contacted Pandora Customer Experience for help, but they told me that this store is an independently operated authorized Pandora retailer and that they cannot intervene, provide a refund or make a price adjustment.

I find this very disappointing. Even if the store is independently operated, it sells Pandora products and uses the Pandora name and branding. As a customer, I expected Pandora to take more interest in the experience customers receive from an authorized retailer representing their brand.

My 11-year-old daughter has been collecting Pandora charms from different countries during our travels, but after this experience she told me she doesn’t want to collect Pandora anymore.

This experience has also changed my view of the brand. I don’t intend to purchase any more Pandora products.

My advice to travellers: check the official Pandora Turkey website, convert the airport’s euro price into Turkish lira yourself, and compare the prices very carefully before paying.

TRY 5,064 at this airport retailer versus TRY 3,799 on the Pandora Turkey website was simply too much of a difference for me.

Very disappointing experience with both the retailer and Pandora’s response afterwards.

Paid extra for gift packaging which was absolutely disgraceful. Trying to get a pendant necklace into a ring box and keep it looking presentable is impossible.

Honestly speaking, the tracking number didn't work for days, honestly, so I had to dispute the charge with my bank. Really expected better.

I bought 2 rings online from Pandora all the products look amazing on the site but they arrived ok they were way too big but that’s my bad and I didn’t have time or energy mentally to get a refund or replacement but that’s my problem but then I put them back in the exact same bag and box they came in and just tried them on only a few months after I’d only worn them twice and they are black and completely tarnished they were expensive as it is and they’re supposed to be sterling silver they are cheaply made and awful awful terrible experience pls DO NOT SPEND UR MONEY HERE ITS A COMPLETE WASTE AND MAKES U FEEL AWFUL !!!!

The PANDORA TALISMAN charms can easily come off ther clips I have lost one very expensive charm and several others, thankfully those ones I have found throughout the house I am so upset this is a fault in their design I find it happens more with the heavy and bigger charms on the bracelets heartbroken and out of money. Contacted Pandora and being a being no help whatsoever. Just another money in there pocket and forget about customer care.

I am not complaining I'm just concerned for a future shoppers that actually shop online and never received their product whether they had the tracking number or were never asked to create an online account or just simply screwed out of their money like I was and never said anything or never received a gift card or never received a refund and never really questioned whether my concern as a future shopper actually what happened to the product that I ordered but you were so quick to take my money because it was withdrawn out of my account it was about $100 that I spent on a print press machine that I never received neither did you offer to do the right thing and contact me nor give me a gift card nor refund my money nor ask for any shipping or tracking number it was just like you took my money and that was it it's unacceptable at the time I ordered two cross necklaces. I will never shop here again ever. You have no dignity or integrity as a company

Pandora changed my plan from plus to premium with out me knowing. Ive been set on auto pay thinking im only paying 5 bucks a month and it's not the been charging me 11 and some change. Ill canceling with them and go some were else.... thats a good one Pandora, how many other ppl are you doing this to!!! I would have never of known if I didn't lose my card....

PANDORA MUSIC📌😡

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You know you get your credit card bill, and right next to where it says PANDORA there is a phone number to call? Pandora has a number. But the phone is disconnected.
Bad Pandora. Bad. #Pandora #Bad #DoNot

I have been a loyal customer of Pandora for many years and own multiple silver pieces that still look brand new. However, my latest purchase was a massive disappointment. On June 21, 2026, I bought the Two-tone Circles Pendant Necklace (Item 389483C01-60) from an official Pandora store in Astana, Kazakhstan (Receipt 0000-0036931).
In less than 14 days of careful wear, the silver rings turned completely black and heavily oxidized. This has never happened with my older Pandora jewelry under the exact same conditions. It is clear that the brand has significantly downgraded the metal alloy quality or stopped using proper protective coatings.
Pandora used to mean premium quality, but now it feels cheap. I am sharing this so the global QA team investigates the current production standards. I have the official fiscal receipt to prove this purchase.

Hello,

I’m making this post because I purchased a bracelet from Pandora in November of 2025, and I’ve just started wearing it, but it's already tarnishing. I went to the Pandora store in Pooler, GA, and they said they couldn't do anything because they don't even have the bracelet I purchased, which was a rose gold bangle bracelet. Now I purchased the bracelet in Houston, Texas, at the Galleria Mall—the lady in Pooler, Ga. Gave me a number that only works for online customers, so they gave me customer service that works with people who purchase in the store. I called them multiple times, and the line wasn't going through. So I called the online customer service back, and they sent me an email. So I emailed customer service and sent them a photo of my receipt and the bracelet.
I tried the number today, and it worked, so I spoke to Alexander. She said their warranty doesn't cover tarnish and that she would send me a free jewelry cleaner. I called back and spoke to Bernard, and he lied and said he sent me an email a week ago, which wasn't true because I just went to Pandora on 8/22/26, and I’ve been trying to reach them since Saturday. He said it’s not the manufacturer's fault if the bracket tarnishes. So, I said you're selling fake jewelry and charging too much money for it. He then said, in response, that all jewelry tarnishes, and we went back and forth. I told Bernard I would like to speak to a manager, and he said there wasn’t one available because it was after 5 pm Eastern time. He asked for my email and phone number, and I gave him my number so a manager can call me. He said they will reach out to me when it's convenient for them, and I told him I gave him the time they can reach me when it’s convenient for me.
I want a call sooner rather than later, and I wish him a good day and goodbye. I’M TELLING EVERYONE NOT TO PURCHASE FROM PANDORA BECAUSE IF YOUR BRACELET, RING, OR CHARM TARNSH, THEY WILL NOT REPLACE IT AND THEIR WARRANTY DOES NOT COVER IT. WE NEED TO BAN PANDORA BECAUSE THIS HAS TO STOP WITH THESE COMPANIES. WE AS CONSUMERS SPEND TOO MUCH MONEY FOR THE COMPANY NOT TO BE HELD ACCOUNTABLE FOR THE GARBAGE THEY ARE SELLING US. WE PAY TOO MUCH FOR THESE BRACELETS, RINGS, AND CHARMS. BERNARD SAID TO ME I NEED TO GO TO THEIR WEBSITE AND READ THEIR TERMS. I TOLD HIM THAT WASN'T COMMUNICATED TO ME, AND HE SAID THEY ASSUME THE CONSUMER KNOWS, WHICH I TOLD HIM THEY SHOULDN’T ASSUME, AND THE SALESPERSON SHOULD EXPLAIN TO THE CUSTOMER BEFORE PURCHASE. OH, BY THE WAY, I ASKED BERNARD IF IT ISN'T THE MANUFACTURER'S FAULT, THEN WHO'S FAULT IS IT? HE ALSO SAID THE VELVET BOX WITH TISSUE PAPER ISN'T A PLACE TO STORE THE BRACELET, BUT IT'S A BOX THEY PUT IT IN. NOW, MIND YOU, I JUST STARTED WEARING THE BRACELET. NOW THIS IS THE SECOND ONE BECAUSE MY OTHER ONE TARNISHED, AND THEY SAID IT WAS BECAUSE I DIDN'T USE PANDORA JEWELRY CLEANER. NOW ALEXANDER SAID THEIR JEWELRY CLEANER REMOVES THE TARNISH. ANOTHER THING BERNARD SAID IS THAT IF A CONSUMER PURCHASES A BRACELET TODAY, AND IT TARNISHES IN THREE DAYS, THEY WILL NOT REPLACE IT. THAT SOUNDS LIKE SOME REAL BS TO ME, AND PANDORA NEEDS TO BE EXPOSED AND BOYCOTTED.

I am writing to make a formal complaint about an extremely disappointing and upsetting experience I had today at the Pandora store in Mahon Point.

I visited the store with my friend and purchased several items. The employee who served us, Kelly, placed the items into two separate bags. While she was packing the second box, I noticed that there was another identical box beside it, which appeared to be empty. We then went to the other side of the store to pay, collected our bags and left.

Shortly afterwards, while downstairs at Peter Mark, I opened the box and realised that it was empty. I immediately suspected that the wrong box had been placed in my bag, so I returned to Pandora.

What happened after I returned was extremely disappointing. Instead of receiving understanding and assistance, I felt that I was treated as though I was lying or attempting to take advantage of the store. Kelly’s attitude towards us was extremely dismissive and, in my view, disrespectful. I also felt that the way we were treated was discriminatory and made me feel uncomfortable and unwelcome.

Kelly went to check the CCTV and returned a few minutes later saying that everything appeared to be correct. I explained that I was certain there had been a mistake and asked her to investigate further. She then said that she did not have access to the cameras herself and needed permission from someone else, and that we would need to return in approximately 30 minutes.

We returned as requested. Unfortunately, the attitude we received was even worse. We were told that the CCTV showed everything had been done correctly and questioned about how it could have taken me around ten minutes to realise that the box was empty.

I find this attitude completely unreasonable. When a customer leaves a jewellery store with multiple purchases, it is not unusual for them to assume that the boxes contain the items they have purchased. I had no reason to believe that one of the boxes was empty until I opened it. The fact that I returned to the store as soon as I discovered the problem should have been treated as a genuine attempt to resolve a mistake, rather than as a reason to question my honesty.

Eventually, after I said that I would contact security because I did not feel that the situation was being handled appropriately, another female employee became involved. I do not know her name, but I want to make it clear that she was very kind and professional.

She went to check the CCTV once again and, after several minutes, returned and confirmed that she had found the box. She explained that the box was in the exact place where Kelly had originally put it and apologised to us.

This ultimately confirmed what I had suspected from the beginning: the issue was not that I was mistaken or attempting to deceive anyone. The box had simply been left in the wrong place.

What disappoints me most is that this could have been resolved so easily. Kelly could simply have checked where she had placed the second box when I initially returned to the store. Instead, we were made to feel as though we were dishonest, and we were spoken to in a manner that I found extremely disrespectful and degrading.

Even after the mistake was established, Kelly did not apologise to us.

I am particularly concerned about the way we were treated and the fact that I felt discriminated against and judged during the interaction. I would like Pandora to take this aspect of my complaint seriously and investigate the employee’s conduct, including the CCTV footage and the interaction that took place.

I am not complaining simply because a box was misplaced. Mistakes happen. My complaint is about the way the situation was handled, the lack of basic customer service, the dismissive attitude, and the fact that we were made to feel as though we were trying to deceive the store when there was a genuine mistake.

I would appreciate a formal response from Pandora explaining how this matter will be addressed and what steps will be taken to ensure that other customers are not treated in the same manner.

I would also like to acknowledge the second employee who assisted us. Her professionalism and willingness to investigate the matter properly were greatly appreciated, and I believe her handling of the situation demonstrated how this could and should have been dealt with from the beginning.

I hope Pandora will take this complaint seriously. I have been a customer who chose to shop with Pandora, and I certainly did not expect to leave the store feeling humiliated, disrespected and treated as though I had done something wrong.

My necklace clasp came undone twice in the last year and I lost 5 sentimental charms. Pandora were no help as the charms were presents and I didnt have any receipts. They have definitely lost me as a customer and will tell my family that I do not want any as gifts. I see all the 1 star reviews online and I am not surprised!

After 6 months the colour has come off one side of my gold plated ring, an assistant in the Teesside park shop asked if I wear it all the time, which I don’t then she said do I wash with it on, which I don’t so she said well this is normal wear and tear and happens with all their gold plated jewellery, and handed it back to me. No off to replace or give a discount voucher. I even said this has put me off buying any more jewellery from them and she just smiled. Thing is I haven’t had it long and don’t wear it all the time, but when you treat yourself to jewellery you should be able to wear it all the time if you want to without it looking old and tatty, I can honestly say I will never buy their jewellery again, the prices have gone up and the quality has gone down.

During my recent visits to Robina Pandora store Natalia’s a sales employees conduct has created a completely hostile, disrespectful, and unwelcoming environment, to the point where I no longer feel safe entering the store.
As a customer, I expect a basic level of safety and respect, but the hostile presence of this employee has caused me significant distress.dont even bother reachijg out to Shelley the regional manager she is absolutely useless and allows this behaviour in stores. Have now taken this to head office and will seek legal advice. Everyone else in this store is fine it’s just that one employee.. be warned she is nasty.

Our autistic daughter paid £150 for a bracelet with several charms attached.
When she got home she discovered that one had broken free and was missing. She rang head office and was told to go to the store. She went to the store and was told head office needed to approve the exchange. Neither were willing to help and even went as far a suggesting she was to blame. We are utterly disgusted by Pandora and are pursuing legal action.