The worst customer service ever!!!!
The worst customer service ever!!!!! Its not actually Apple insurance its via AIG. My daughter had her phone stolen 3 weeks ago and still I am waiting for clarification on anything!! I paid £8.99 for month for insurance with a trusted brand apple, but the reality is they don't want to help at all..The only customer service centre is in the US. You get the same trained cloned staff who are nice but cannot do anything as its with the claims team. When asked if I can speak to the claims team they say I can't. I ask to speak to someone in the UK and then they flip you back to the US team... 3 weeks on im still in the dark and I would have been much better to get insurance locally in the uk and have it dealt with immediately. Watch this space as this review may get much much worse. Never use Apple Care use a better service....