good service
October 23, 2017
Unprompted review
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1.9
Poor
87 reviews
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Timely shipping and value for money
I ordered a touch screen to replace on my daughter's tablet, I was able to find the genuine quality parts on brapa.com for good price and it was delivered to me within 5 working days from Holland to UK. I fixed it in an hour, now working properly and my daughter is happy and I am happy too. thanks to Brapa, keep it up.
February 24, 2016
Unprompted review
Do not buy here
Had ordered a replacement digitizer for my phone. According to the Brapa website, the article is in supply. Unfortunately, Brapa sent a message next day, saying it "could not be supplied for some while", and that they were "waiting for the manufacturer"
I immediately sent an email to Brapa in response, saying that I wanted to cancel my order, which is possible according to Brapa's own conditions (article 3.2)
Unfortunately, I have not received any reply from Brapa since. According to the Brapa site, the article is still in backorder, and, needless to say, I did not received any refund.
[EDIT]
It has taken me weeks, and several emails to get a reply from Brapa. After explaining their violation of customer rights over and over again, and eventually threatening with legal action, I was finally refunded the amount I paid. It has been a long, frustating, and exhausting process.
Any normal, well run company would have accepted cancellation of an order, replied to confirm, and refunded the paid amount on short notice. However, I feel Brapa is neither normal, nor well run.
The customer service is virtually non-existent, and the company is very slow respond to messages. I've a strong feeling the owners do not know how to run a business, and don't understand either the companies own conditions, or the basics of consumer rights.
For this reason, I strongly recommend against ever purchasing from Brapa.
November 20, 2015
Unprompted review
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