User friendly site. Well balanced with multi-company trips. Actually lowest prices are related to the trip with no or just small hand bag. This always confuse customer.
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Review summary
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What people talk about most
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Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.
Company replied
Booking steps are very easy and fast. I got a special price from here compared to other agents. But the ticket issue time is too long (it takes approximately 24 hours). If someone wants to fly quick... See more
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I have booked economy flight from Canada to India. Someone who is looking for budget friendly and decent facilities korean airline is good consideration.
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Company details
- #39 of 39 best companies in Airline Ticket Agency
- #16 of 18 best companies in Car Rental Agency
- #47 of 47 best companies in Flights Search Site
- #195 of 203 best companies in Travel Agency
- #49 of 54 best companies in Travel Aggregator
Written by the company
Contact info
Netherlands
- www.budgetair.com
3.5
Average
30K reviews
Asks customers to review
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So convenient to book a ticket.
September 15, 2026
It’s so easy to search for flights and…
It’s so easy to search for flights and book it
September 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from BudgetAir.com
Hi Shiv,
Thank you for taking the time to share your positive experience. It is great to hear you found our website user-friendly and that you had a smooth booking process.
We appreciate your feedback and look forward to helping with your future travel plans.
The BudgetAir.com team
Worst company
Booking reference:BUK-53674786
I booked my tickets with budget air for aug 21st from London Gatwick to Jeddah via WIZZ air and return was on 4th of September with Qatar airways from Jeddah to London Heathrow. My outbound flight got cancelled .which was actually a false advertisement because when i searched I got to know that WIZZ air has suspended their flights to Saudi for some time.i put a dispute and ask them to cancel my return flight as they were not able to give me any alternative option.i got my full refund for outbound flight but for my return flight its been 2months I have been fighting for cancellation.its been 2 months I have been calling and the only answer I’m getting is that there is a charge back on your account and we can’t proceed your cancellation till the charge back is cleared it will take 24 to 48 hrs for that to be cleared. They were putting all the blame on the bank but the bank mentioned it clearly to them that it’s them who needs to take off the charge back from the account as the dispute has been resolved. Still till today 15.09.2026 I’m getting the same excuse that it will take 24 to 48 hrs for the charge back to be removed .
I had to call Qatar airways directly for help and it was their good will gesture that they change my return ticket which was on 4th sep 2026 to an open tickets as they believe I was not receiving any help form budget air for the cancellation of my return ticket.if I did not call Qatar airways my self budget air was deliberately delaying my issue and I would have lost all my cancellation money .
I am still waiting for them to resolve my issue but I advice strongly to other customers please avoid this company they are a headache and very unprofessional in dealing with your genuine problems.
I have talked to almost everyone in budgetair customer service and their 24 to 48 hr wait is still not finished.They are as follows
Khartik
Arshad
Shahid
Tanya
Lakshit
Fahad
Rehman
Vinod
Ashok (talked with him twice)
Deepti
Javed
Lamri
Amit
August 1, 2026
Unprompted review
Reply from BudgetAir.com
Hello Ansar,
We are truly sorry to hear about the frustration and inconvenience this situation has caused you.
We would like to clarify that we have sent an email providing proof that the chargeback was issued directly by your bank. Additionally, you had booked a combined one-way tickets. Hence, you have two one-way tickets instead of a round-trip ticket and hence the flight was not affected by a schedule change, it remains non-refundable under carrier terms.
Qatar Airways placing your ticket on open status allows for post-departure rebooking per standard fare rules (subject to applicable fees and fare differences), rather than a goodwill refund.
Our team will reach out to you directly via phone to discuss all the details and assist you with your rebooking options.
Kind regards,
Steve
BudgetAir
Everything works so fast and clear ^^
September 15, 2026
Reply from BudgetAir.com
Hi Christopherhong,
Thank you for taking the time to share your positive experience. It is great to hear that you found our booking process to be fast and clear. This is exactly what we aim for with our website.
We appreciate your feedback and hope to welcome you back for your future travel plans.
The BudgetAir.com team
Its my 1st time to Flight in this…
Its my 1st time to Flight in this Airline. And it is schedule on Oct .
September 15, 2026
Reply from BudgetAir.com
Hello Ma Victoria,
Thank you for booking with us! We hope you have a fantastic first flight with the airline this October. If you need any assistance with your booking or travel details before your trip, please feel free to reach out to our team.
Wishing you a wonderful journey!
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Wael,
Thank you for taking the time to share your positive feedback. It is great to hear that you found the reservation process on our website to be a good experience.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
That you cannot provide any help
That you cannot provide any help when modifications are needed. Fail to deliver a proper service
September 14, 2026
Reply from BudgetAir.com
Hello Maria,
Assistance with flight changes is an important part of the service provided, and the recent contact with customer care regarding your change request is noted. The options and rules for your booking are currently being reviewed so that clear details on the possibilities can be shared with you.
Kind regards,
Paul
Reply from BudgetAir.com
Hi Kyunghee,
Thank you for your feedback. It's great to hear you found the booking process on our website to be easy and straightforward.
We appreciate you taking the time to share your experience and hope to see you again for your future travel plans.
The BudgetAir.com team
Was fast
Was fast , easy , and good price ., now I have to wait until my trip . Thanks
September 14, 2026
Reply from BudgetAir.com
Hi Hector,
Thank you for taking the time to share your feedback with us. It's great to hear that you found the booking process on our website to be fast and easy.
We're glad we could help you arrange your travel plans and we wish you a wonderful trip ahead.
The BudgetAir.com team
ZERO attempt to remedy a booking…
ZERO attempt to remedy a booking problem.
ZERO attempt to respond to clear questioning.
there's more, I need to go fix my travel plans.
September 14, 2026
Reply from BudgetAir.com
Hello Margaret,
Once a booking request is submitted and issued by the airline, the travel agency must strictly follow the rules and policies set by that airline. As a travel agency, providing clear updates while working within these official carrier parameters is the standard to maintain, and learning that communication fell short shows where direct attention is needed. An agent will contact you to explain the booking.
Kind regards,
Leo
Misleading Payment Fraud
If I could rate BudgetAir zero stars, I would. This service is a big time scam.
We booked flights using an airline rewards credit card to take advantage of card-specific perks (like free checked bags). However, at check-in, we discovered that BudgetAir pays the airline directly using their own internal funds rather than processing the transaction directly to your credit card. Because the airline itself doesn't charge your card, all cardholder perks are lost.
Nowhere on their site does it state they process payments this way. Customer support was unwilling to help, sending us in endless circles for an issue they created. Save your time and money. Book elsewhere.
September 14, 2026
Unprompted review
Reply from BudgetAir.com
Hello Galaxy,
I'm sorry to hear that. I'd be happy to look into this for you! At the moment, I'm still missing a few details to locate your account. Please provide your booking number or email address. I have just sent you a message via Trustpilot requesting this information (please check your inbox). As soon as I receive your reply, I will contact you right away to find a solution.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Thai,
Thank you for taking the time to share your experience. It is great to hear you found our booking process to be fast, easy, and clear.
We appreciate your feedback and hope to welcome you back for your future travel needs.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Erwin,
Thank you for taking the time to leave this great review.
It is wonderful to hear that you found the booking process to be fast and straightforward. We aim to make finding and booking flights as simple as possible for our customers, so your feedback is much appreciated. We look forward to helping with your future travel plans.
The BudgetAir.com team
DO NOT EVER USE THIS COMPANY THEY ARE…
DO NOT EVER USE THIS COMPANY THEY ARE SCAM ARTISTS. Worst experience i have ever had with a company. I called the customer support probably not even 5 minutes after the purchase when i noticed the wrong date. The customer support team was gaslighting my wife and I after the website changed my booking date to the wrong month from what I had originally selected. I asked if we could change the flight date or get a refund and they said I can only cancel and get no money back. I called the airline that it was through and they said my tickets wouldn't have even worked because the information wasn't even right on the tickets, including they spelt my name wrong and mashed the names together even though they were on separate lines. Budgetair continued to tell me the airline policy was no refund or date change, but the airline itself said that is not their policy at all. The airline said they allow a full refund if they are contacted within 24 hours of purchase. They also finally said they would refund the money if we had a written letter from the airline. We called the airline and they issued a refund to the card on file (bugetair's card) and sent us the copy of that refunded transaction. We sent that to budget airline and apparently that was not good enough for them and they still won't refund us our money. DO NOT EVER USE THIS COMPANY THEY ARE SCAM ARTISTS.
September 13, 2026
Reply from BudgetAir.com
Hello Joshua,
We totally understand the concern over the cancellation and change policy.
Ticket changes and refund procedures must strictly follow official airline policies and system guidelines. As a travel agency, processing these requests transparently and in line with carrier rules is the standard to maintain. An agent will contact you to assist further.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Alex,
Thank you for taking the time to share your positive experience with us.
It's great to know you found a good deal and that your tickets were issued quickly. We aim to make the booking process as smooth and efficient as possible for all our customers. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Better price and easy to book!
September 14, 2026
Reply from BudgetAir.com
Hi Novi,
Thank you for taking the time to share your experience. It is great to hear that you found the booking process easy and straightforward. Our goal is to make finding and booking flights as simple as possible.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Keshav,
Thank you for taking the time to share your positive experience. It is great to hear that you were happy with the flight options available on our website.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Absolute nightmare experience
Absolute nightmare experience. I booked a flight and noticed a date mistake on my ticket less than 12 hours later. Even though it was well within the standard 24-hour grace period, customer service completely refused to cancel or refund it. When I asked to just change the flight date, they quoted me a ridiculous price that was 3 TIMES the original ticket cost! They trap you with low upfront prices and then gouge you if anything goes wrong. Do yourself a favor and book directly with the airline instead. Saving a few dollars upfront is not worth the risk.
September 13, 2026
Unprompted review
Reply from BudgetAir.com
Hello Rohit,
I'm sorry to hear that. I'd be happy to look into this for you! At the moment, I'm missing a few details to contact you. Please provide the correct booking number or email address. I have just sent you a message via Trustpilot asking you to provide it (please check your inbox). As soon as I receive your reply, I will contact you right away to find a solution.
Kind regards,
Leo
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