Easy to use, clear search results, easy to filter, and great prices. I thought it would be difficult to book an international trip flying in and out of different cities, but the process was straightforward, results easy to compare, and the booking itself no problem . I found exactly what I needed and saved hundreds of $$. The follow up email confirmation and reminders were clear and useful, unlike ones I've received from other flight discounters. Would definitely use again.
If I could give them 0 stars, I would. Every bit of my booking experience with them has been a nightmare. Sure, the flights were cheaper than with other sites and the airline directly, but if I could go back and pay more, I would.
Flight confirmation was not received for over 3 days. I called multiple times and every time they told me they were experiencing "technical issues" and I would receive a confirmation in 4 hours (was told this for 2 days straight). The airline told me they would cancel my reservation if it did not go through - luckily it went through the day before it would be canceled.
Now, it's been over a week and I am yet to see a charge on my bank statement. My confirmation email states that fares are not guaranteed until I have been charged. I fear they are waiting for the price to jump and then charge me this "new fare" amount. I called multiple times to see if I could get something in writing that guarantees the fares I booked. They told me they don't have access to email in the customer care center - WHAT??? Even if that's true, I don't want to work with a company that out of touch. Am waiting for the official customer service department to send an email. We will see.... Not to mention, the customer service department is terrible and it takes me ten minutes to get them to understand what my confirmation number IS.
AVOID THIS COMPANY. Pay the extra money, save yourself the stress.
UPDATE: After this review I was called by David, who replied to my review. I was very impressed with this customer service and the problem was taken care of. While, this doesn't change the bad experience and run around that I got from the customer care department while booking, I do appreciate the effort to mitigate any future problems. He was very helpful, clear, and assured me everything would be taken care of. Great customer service will get you a long way - if the entire customer care center was like this, there would be MUCH fewer issues. Bottom line, would I use them again? No, but I think they're heading in the right direction. Not a scam as everyone says, just difficult to work with.
I recieved a confirmation saying I was booked on this particular flight. I went to the airport the day I was to leave and guess what, the airline had no reservation for me! The airline called to see what went wrong, budget air couldn't answer any questions! Guess what. I was stranded in an airport, out $1,200 and missed my sisters wedding!
THANKS BUDGET AIR (not) I was on the phone with them for weeks trying to at least get my money back. NOBODY wanted to help me. They all told me there was nothing they could do! It has been two months now, and I still haven't recieved my money!
If you don't want to be stranded in an airport, if you don't want to put up with horrible customer service and lose your money, don't book with this company!!!! It's a scam!!!
I didn't even want to give 1 star, but you had to give a rating!!! HORRIBLE
Very good experience on BudgetAir.ca booking flights and hotels for a trip in New Zealand. A little leary at first, hadn't heard of them before and wondered why they would be cheaper than everyone else. No problems to-date and the booking process was very easy.
When trying to purchase through the website after all CC details were entered, there was a transaction error. I couldn't tell if the booking was successful or not.
I phoned their CSR and was asked to tell them the details and had to recite all of my details phonetically, which took forever. This was strange even though the phone connection seemed fine. When speaking details back they were wrong nearly every time and had to be corrected.
When final details were sent via email, there were still details wrong - it appeared the CSR did not enter things correctly into their tool. It took several back and forth emails to fix this - and several of the times details that were correct became incorrect.
Finally the details were ok. But when I checked my billing I had two charges from Vayama (search for Vayama complains if you need more info).
Fortunately Vayama did acknowledge the mistaken charge and remove it.
I wouldn't use either BudgetAir or Vayama ever again with all these headaches...
This was the first time we'd used BudgetAir.ca to book our travel--and I'd not heard of it--but the price was better than the better known sites, so we decided to give it a try. All went well--no surprises, glitches, or disappointments--and we were very satisfied indeed. We'll use them again.
A comparison on tripadvisor showed me that budgetair.ca showed me that they had the lowest prices and my booking and flight went without a hitch.
Although I was booking Air Canada on a .ca website, it seemed strange that I was being charged in USD, but even with the exchange rate, this was still cheapest - but maybe not as much as it could have been. Fix this please!
Budgetair.ca found very low prices to South America, much lower than other more-known sites. And if that wasn't exciting enough, the site was easy to use, efficient, and displayed all information up-front. No hidden fees or taxes. It was also a snap to buy trip cancellation insurance at a reasonable rate. Very happy.
Budget Air handled everything better than any other online ticketing service I have ever used, including Travelzoo, Expedia and Cheap Tickets. Their all in fare included everything...my Aeroplan miles, taxes, fees and even luggage fees with Air Canada and United Airways...they are my online service for good...the service was flawless and very professional
Before I have difficulty looking for the cheapest price. Now with the BudgetAir, I think the website provides a variety of information and easy to shop around for the cheapest price. A plus for their friendly experience staffs that makes my life easier, so, I have the site as my favorite.
Thank you, Budget Air, for giving me a fair deal on my flight. Out of all the websites out there, there is no doubt that Budget Air is the most reasonable in price. I used to always go to Expedia for booking my flights but no more! I have already booked my next vacation through Budget Air!
I found better rates on BudgetAir than any other popular sites. I even crossed checked the original airlines for all the rates, and what BudgetAir gave me was the best price. The filtering ability for non-stop was also particularly useful for me. The rest was simple and I had no problems getting to/from my destination :)
Travel from toronto to bangkok with stops in tokyo and chicago.. Everything went smoothly.
Will be booking with you again.
I have booked 2 of my trips with BudgetAir. The first time I came upon them by accident surfing for a cheap fare for my trip to NJ.
My recent booking was also done through them and I must say when I called the 1800
number the girl who answered the phone was really a joy to talk to.
She helped me with my booking and also tried to save some money and that has not been my experience with the other sites I have booked with.
Keep up the good work and thank you
Found a great fare to NY on Budget Air that was $300 lower than any other fare available. It was great and I booked it immediately. Received update on any changes and everything weht as booked. I would certainly use this booking agent again.
Nothing was easier than traveling this way. I checked for days in dozens of sites and airlines and nothing was cheaper than budgetair. The only problem are the hotels booking that are re directed to other sites and there the information is more complicated to obtain because of the way the sites set up their system. Overall experience was great prices the best
Budget air had the best prices out of all the travel deal sites I looked through...
The process was easy and I had absolutely no hassle with my entire trip!
If you are on a tight budget like I was and still want to get a great deal with reputed airlines , I highly recommend budget air!
I have used other sites to book travel and found pricing to be very similiar and choice limited to travelling to and from my destination with the same airline or their affiliate. At BudgetAir I was able to get an excellent price for my travel using two different airlines with no affiliation. Great job BudgetAir in offering consumers choice and fexibility together with very competitive pricing.
I was very happy with my BudgetAir experience. While all other sites were posting airfares of $1,000 to $1,200, BudgetAir allowed me to fly for some $850. I was able to collect frequent flyer points. I never had to contact BudgetAir by phone, but that's a good thing because it means everything worked out! I was informed of changes to my flights promptly. Everything was smooth. Definitely worth trusting.
BudgetAir.ca was fantastic and easy to use. Everything went smoothly and there was nothing to worry about on my end. Information on my reservation was clearly laid out and easily accessible. I had very low airfares (the cheapest actually) for a round-trip flight to Ottawa, non-stop in both directions.
Booking on Budgetair was easy and a way cheaper than I thought
My Flight to Jordon was kind of last minute and it was hard to find something in my price range until I used Budgetair. I would highly recommend you try this site. You won't be disappointed.
I used budgetair for my last few flights and they always come out with the best prices. It's nice to have a one stop place that compares all airlines and then gives you the best deal without searching every airline/travel site individually. Would highly recommend it!!
I used Budget Air.ca so that I could fly from Ottawa to Portland, Oregon and still save .The holiday season prior to this trip, my wife and I had to drive to Syracause, NY to get a better deal. I can't wait to check out the savings on our upcoming flight to the Ukraine.
It was a pleasure to book with Budgetair. The rules were clear, the booking was easy. I liked the way they emailed and kept me in touch with any changes or even with reminders. I will never hesitate to book with them again.
I have had occasion to use BudgetAir a few times over the past year. The website is easily navigated and their prices are typically lower then similar flights offered by the competition.
I have found Customer Service to be prompt and courteous.
I would not hesitate to recommend BudgetAir to friends and family.
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