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canada.hudsonreed.com 

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Bathroom Remodeler
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See what reviewers are saying

Rated 4 out of 5 stars

Ordered a towel warmer radiator & shower system. Order got separated & came by 2 different carriers. Towel warmer arrived in 3 days. Looks great. Plumber looking forward to installing (house in early... See more

Rated 5 out of 5 stars

Not connected yet, but product looks excellent. Product now connected. Looks great, excellent water pressure with six jets & rain shower head going at the same time. One jet did not tighten to cont... See more

Rated 5 out of 5 stars

Purchased a 12" wall mount rain shower and 6 jet massage spa with an extension arm for extra rinse. Arrived quickly, very good quality product. Several pieces and not installed, instructions included... See more

Rated 5 out of 5 stars

We purchased our shower system several years ago from the UK. It was cutting edge in both style function and we have been extremely pleased with it. Recently we had to replace a part having mislaid... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store
  3. Boiler and Heating Service
  4. Interior Designer
  5. Plumber

Written by the company

Hudson Reed is a global business, which specialises in the supply of designer radiators, hydronic towel warmers, showers, shower panels and faucets, in contemporary and traditional styles all at lower prices than your local bathroom stores. Established 25 years ago, in Burnley, Lancashire, UK, Hudson Reed sells its products through websites in 10 countries. With no expensive shops, showrooms, advertising or brochures, we are able to make luxury bathroom products affordable for 10,000 customers a month. The price you see for the products on the Hudson Reed US and Hudson Reed Canada websites is the price you pay no added taxes or duty. All our products comply totally with US and Canadian specifications and regulations. Products are shipped by UPS or FedEx from our state-of-the-art warehouse located in Olean, New York. Hudson Reed takes great pride in the quality of its customer service, offering secure payments, a no-quibble, guaranteed 30-day returns policy, free delivery on all orders, UPS or FedEx tracking on all orders, delivery guaranteed within 3-5 working days of the order being placed.

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Rated 5 out of 5 stars

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August 1, 2019
Unprompted review
Rated 2 out of 5 stars

Supplied purchase receipt as requested…

Supplied purchase receipt as requested by HR. Waited too long for communication from Supplier after initial response. We think the replacement parts were not sent as promised because after an edgy email, Hudson Reed was quick to respond and send the parts

April 6, 2019
Unprompted review
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Rated 3 out of 5 stars

Order #1700001566 (placed on September…

Order #1700001566 (placed on September 26, 2018 2:29:51 PM BST)
I finally received my order November 5,2018
I am quite pleased with my order ( quality, fit and finish) , seems a quality item.
Between September and November my order was shipped and returned at the border, went out of stock. Even though I was in email contact with Hudson Reed my order got cancelled , my payment was refunded but not the shipping . Your rep. on the phone was most helpful reorder the item and not charging shipping .

November 6, 2018
Unprompted review
canada.hudsonreed.com logo

Reply from canada.hudsonreed.com

Dear Richard,

Thank you for your Trust Pilot review,

I do apologise, I can confirm that I have just tried to call you to discuss the issue but it went to your answer machine service.
I will try and call again to explain at a later date.

Please accept our sincere apologies for the issue caused.

Kind Regards
Gemma

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Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! I didn't think that we would receive the item in time for the plumber to see prior to the rough-in, but the items arrived within 48hrs of ordering. Great service!

August 7, 2018
Unprompted review
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