I was lucky that Jeremy took my call when I ordered my service. He explained everything I needed to know, clearly and plainly, as he welcomed me back after a long hiatus. I'd had Directv many, many years ago, and was sorry that the other services weren't up to the challenge. I don't wish to put other services down, but I've always thought highly of Directv's attitude towards the customer, and the overall excellence of their service. I will again be an advocate for helping to promote this service over all others I've tried, "hands down".