I have to say, I have been a loyal customer to Verizon Fios for the past year. The reason I switched to Verizon was because I received the worst customer service I have ever experienced with Comcast. I work in the customer service/hospitality industry and Comcast's customer service was so bad that I was willing to pay more money a month because of it. I did look into utilizing Direct TV a couple of times in the last few years but could not because the buildings I was living in were not adaptable to the Direct TV requirements. After fighting tooth and nail over the last few days with Comcast, I finally called Direct TV and spoke to the most lovely person. She was very patient, not pushy, and were honest. Those are huge qualities that people like myself look for when trying to set up something like this. I could have not asked for better customer service. This agent's name is Saskia and her Agent # is 11210. Please offer her my many personal thanks and please recognize her for as she is a very valuable asset to your company.