I dealt with a man named Kenny. He went truly above and beyond to help me make the right decision for my family's needs. He was very personable and at the same time very professsional. He didn't pressure me into upgrading or signing on RIGHT NOW. He actually helped me make a good financial decision in purchasing what I did. I asked him what he would do if he were trying to make the decisions I was and I could hear the honesty in him because he didn't shoot out an answer, he thought about it for a moment. He answered my MANY questions without an irritation in his voice. The call last awhile but it didn't seem that way because of his pleasant nature. I myself am in customer service and can appreciate the quality service I received from Kenny!