Neatorobotics 

Our Neato D7 stopped working. The app said it was due to brush.
We cleaned the brush, still not working
We bought a new brush, still not working
Client service is inexistant , absent, transparent, useless
I recommend you buy Neato if you like to lose your time and throw your money by the window, otherwise I advise you buy from another company

We bought a Neato D7 and it has been working ok until recently. I was suddenly locked out and cannot log in again because it doesn’t recognize my password. I try to change it, but it’s unfortunately not possible. I have contacted client support! They are not very helpful and nothing happens. Now we have a Neato D7 which doesn’t work.

I cannot under any circumstances recommend Neato to anyone.

My robot vacuum started having problems around January this year - it no longer cleaned the whole area, it would cut off saying it had finished, and could never find its charging base any more. Since then it has got progressively worse, now it will clean for a maximum of about 10 minutes. I have spent 5 months trying to make contact with them to ask for a repair or replacement, but I haven't once been able to talk to a human. There is no number to call on their website, when I try using the number given on Amazon it just says this number is no longer accepting calls. I have filled out the online contact form multiple times, and never heard back from them. I have also tried the live chat, but every time it says there is no one available to chat to, and the chat is never followed up. I finally went back to Amazon, where I bought it from, and their customer service had to run me through the process for doing a hard restart etc., to no avail. I am now sending it back to Amazon for their technicians to attempt a repair.

My vacuum robot started malfunctioning a couple of months ago by not detecting obstacles. It would push against furniture eventually leaving marks and scratches.
I contacted Neato and the robot was sent for a first attempt at repairing.
The problem was still present so a second request for repair has been made.
Even after the second attempt the robot continued malfunctioning exactly as the beginning.
After the second attempt neato support refuses any further repair attempt and refuses to replace the robot.

they don't deliver and no money back
they don't deliver and don't give you money back.

I've bought a D8 on 19 november as a black friday deal.

still i have not news regarding the shipping. Please note that amazon stock is full and ready for shipping...

I've contacted them for having money back (or a quick delivery), but simply they refuse to give any money back and have no idea on when my D8 would be delivered.

This company act as bad SCAM.

Beware, never ever buy anything directly from them.

As a cherry on the cake, the Customer Service, make fun of you if you try to tell them to find a solution...they just say...no money back and wait...till we ship...but we don't know when...

I own a D7 and it is absolutely dogpoo.

For it to work properly the docking station must be positioned at a wall with a least a couple of meters free space to each and no door openings. Otherwise you get navigation errors.

Occasionally it just stops working for no reason at all. You have no idea what's wrong and all you can do is reset it over and over again until it suddenly starts working.

My latest error us that it starts and is "cleaning" according to the app you use to control it. However, the cleaner is just silent sitting and the dock doing absolutely nothing.

The product is around 18 months old. I expected it to last a lot longer.

There is no way on earth I could ever recommend this product. It's bad - all the way. The cleaner is bad. It doesn't even clean very well. The app to control it is bad and extremely buggy. And customer service does not exist.

Bought a Neato D10 - probably the worst purchase of my entire life ever !
Fundamental design flaw means the front of the robot has less than zero ground clearance !
As a result, the robot was grinding itself flat on our floor and ultimately scratched it.
I raised a support case and was brushed off with the reply that either the sole plate was incorrectly fitted (it was not) or our floor was uneven (it isn't - it's about as level as a floor can get as we had entire ground floor dug up and relaid with new cement with a layer of self-levelling latex during renovations a couple years back).
So Neato’s response was then “oh well, bye” !!!
Thankfully Amazon’s fantastic customer support were very helpful and arranged for a return & refund.
To say I am disappointed with Neato is an understatement - if you're considering buying one of these, I would suggest NOT giving Neato Robotics any of your hard earned cash !!!

We ordered a Neato D7 Botvac from CoolBlue a little under a year ago. It worked well connected to Wi-Fi for about half a year until it suddenly stopped connecting. After a few months of trying again and again to reconnect, we decided to ask Neato's customer service for help, since the product is still under warranty.

They made us do a few tests, and when that wouldn't work, they told us to send it to them to have it repaired. Note that that there was never any mention of possible costs. So we sent it to them.

After a while we received an email with a cost estimate and two options: either they dispose of our almost €400 product cost free (thanks, I guess?), or we'll get it back after paying the fees for them looking at it + shipping, which is over €40. Also they won't be repairing it, no matter which option we choose. The reason? Water damage.

Now as far as we know, the vacuum has never been in contact with water, so how could that be? Also, why is a €379 product so fragile that it will break after the slightest contact with water or dampness?

I wish we'd done more research before buying, as for example Amazon is also full of negative reviews for both the Neato products and their customer service.

I normally never write reviews, but this is ridiculous. My advice is to save yourself the trouble and the money and go for another brand.

my d7 connected was returned twice while under warranty. 2 months out of warranty if failed again and neato weren't interested in a fix. Suggestion was to get it repaired in germany at an atrocious cost. No thanks neato. For the cost of the repair I can buy one of your competitor brands. Terrible decision on my part to buy a neato. no service options in Ireland and neato don't care if their flagship product is a lemon

Bought a vacuum a few months ago. It started giving problems. It’s been about 2 months now since I reported it and the customer service is absolutely horrendous. It’s like going around in circles with the person I’m communicating with. Wouldn’t recommend buying anything here.

Terrible customer service. The phone message states that average wait time is 3 minutes, then disconnects after half an hour. Chat message states: "Queue position: 1" and hangs there for hours.

Dreadful. My battery died after a few years, ok I could understand that. Ordered replacement kit from parent company, (not cheap). Same problem continued. Contacted Neato. No help. Warranty on replacement only applies in US. Suggested shipping to Germany repair center at my cost as it’s out of warranty.

So imho botvac D5 is a poor option. No useful error indicators and from the blogs online this problem i experienced is not a once off.

Great when it works (50% of the time, various issues, unit replaced 3 times). Customer Service is painful.

Can there be less then one star ! Don’t buy this very expensive robot. I had an extended warranty because let’s be honest it doesn’t come cheap. In the beginning all was fine until after 2 years the software went beserk.
After 3 times sending it back to the retailer the problems where not solved and they admitted it was beyond repair. To be followed.....waiting for a voucher because even with extended warrenty the robot is NOT replaced.

Died just out of warranty, neato demand £70 for the privilege of simply assessing to see if is repairable then demand a further £200 for a dead motherboard. DAYS OUT OF WARRANTY! Customer service is a joke. Avoid, buy a Dyson instead.

The robot has error reboot me. The reparation price is like new one. No service in Canada. After 2 years I need to buy new one.

I have had the botvac now for over a year and I am extremely happy with it.

I did have an issue with it regarding an recurring error but customer support was excellent and resolved the issue, which involved it being sent back to the factory to be resolved.

the only issue I have with it hence the 4 stars and not 5, is that I bought it primarily to keep on top pet hair as I have 2 large hairy dogs. The fact that the blower blows directly out the back and not angled results in the pet hair being blown around the place and into places that have already been cleaned. But overall it still collect well over 95% of hair.

So yes i would recommend this product and I would hope that the design team looks at addressing the blower exhaust issue, if they haven't already

The first generation was decent but frustrating because it did not have mapping tech. This D7 is infinitely more frustrating because we paid for mapping, and it is terrible. The robot does not recognize a floor-plan that it mapped moments ago, and you cannot re-map it because you cannot create duplicate floor-plans (so it does recognize the floor plan, it just won't clean!!!). It does not help to move the docking station as they claim. In fact, it does not know the location of the docking station. If the option ever presents itself to dock the robot, the command is rejected. Also, “No Go” lines are ignored so it still gets stuck in dumb places. I feel like I have been robbed of $600. DO NOT BUY!!!!

Such a shame, my D5 was originally replaced due to a fault, the new hasn't been used that much and developed a fault, told to change the charger then the battery still didn't fix the problem as it is out of warranty its at my cost, told to get it repaired also at my cost, I would have hoped it would last more than 2 years not having used it that much. Disappointing, my other Botvac still works. Sorry to say I will be looking at an alternative robot product.

To avoid! The first D7 almost caught fire, the replacement D7 failed until the end of the warranty. The after sales service is dismal. They had good products in the past!