Flygstolen.se 

Scam company. They advertise trips that don't exist! I "booked a ticket" through their system (due to a sudden death in my family), and they just canceled my reservation without any further comments 12 hours before departure! At that time the ticket price was already more than double elsewhere. Of course, they did not even apologise.

Very good support, but would also have been good to have the pre-paid luggage shown on the travel itinerary.

Not clear information on the website, double meanings so I am not covered! Not flexible and will NEVER use this site again!

HORRIBLE experience. Imagine a customer representative that is more irate than the customer? Imagine them hanging up the fon while you are expressing your disappointment? Putting you on hold many times without telling you because they are irritated of hearing your complain?Shouting back at you when you shout out your frustration? and the only thing you hear from them is that "-sorry but we are unable to help you, it is not our responsibility to rebook your ticket". SAS advised us to ring them and get help from them to fix the ticket. SAS and AIrchina will confirm our seats on their end but the rebooking process should be made by flygstolen (without any fine/penalties on their end, because it will be waived by airline who cancelled the flight due to volcanic eruption) because tickets were purchased from them. But they still insisted that they are unable to help us. After hours, days of discussing it with them, finally! they were obliged by SAS to reissue our tickets.... I don't really understand why they are sitting there and working as CUSTOMER SERVICE REPRESENTATIVE. Sorry for my word but they sounded and acted B*TCHY! 1 star is actually too much, they should receive negative grade for customer service. You have to understand where we're coming from when we shout out our frustration, you don't shout back to customer.

Scenario:
Flygstolen: sorry we are unable to help you.
Flygstolen: it is not our responsibility to rebook it.
Flygstolen: It should be the airline to process the rebooking.
- the next day after SAS talking to them...
Flygstolen: (email sent) Hey! we are now sending you the reissued ticket.

Great service from Linda! Very fast and friendly, solving our problems over night

Thank you Linda, for you helped me to find a ticket at the same flight as my husband to New York in november. And we can sit together, it is perfect!

Very good and helpful, did her best to help me with my problem. I will absolutely recommend this company to others.

Very happy about this company. They are very helpful when you have questions and they respond quickly too. Good prices as well.

IN MY CASE, IT DOESNT EVEN MATTER WHAT HAPPENED. IT DOESNT EVEN MATTER HOW UPSET I WAS. NATHALIA, TO ME, WAS COURTEOUS AND SUPER SUPER PATIENT WITH ME. SHE DIDN’T EVEN HAVE TO TRY SO HARD TO MAKE ME FEEL CALM. SHE STAYED TO HELP ME EVEN AFTER SHE WAS SUPPOSE TO BE OFF THE CLOCK. SHES SUPER AWESOME FOR THAT! AND OF COURSE THEY HAVE GREAT TICKET PRICES AND EVEN GREAT PAYMENT METHODS. THEY DIDNT ACCEPT MY USA CARD SO I OPTED TO PAY THEM LATER. HOW GREAT IS THAT?? I WILL COME BACK TO THEM!

Great support!
Flygstolen.se is easy to use and have great phone support.
An extra star for Linda L, who walked that extra mile to help us solve a problem we had put ourselves in. Thanks!!!
//Jonas

Telephone support.
Fast and adequate support via phone when the booking system didn't go through to payment. Thanks!

Very good and solid support when our flight was cancelled by airline (Air Berlin) . Helped us find alternative so that we could go on our vacation. Thanks Linda!

Thomas Andersson

Very good customer service guys! Will help you with your things and act as a very efficient bridge between us and the flight companies. Their chat system works great and they always seem to find a way to solve any problem you might have. Solid people!