Hyperdrug Reviews 

1,624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 672 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality and reliability. Customers frequently mention that the online platform is very easy to navigate for ordering pet medications and successfully uploading necessary prescriptions. Consumers truly appreciate the exceptionally fast delivery services and highly competitive prices compared to purchasing directly from their local veterinarians. Some reviewers were not happy with unexpected delivery delays, noting that their urgent parcels took much longer than initially expected to arrive. A few other people also felt frustrated when items occasionally arrived damaged or leaking inside the shipping boxes during transit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the quick and prompt arrival... See more

Order

Reviewers express strong satisfaction and appreciation regarding the order process. Customers frequently... See more

Service

Clients share positive opinions on service, consistently describing the experience as efficient, prompt, and... See more

Product

Users describe positive interactions with product, highlighting that items are well-priced, accurately... See more

Price

Consumers find prices to be very satisfactory, consistently highlighting significant savings compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good response. Easy website. Paid the extra for delivery and well worth it as it's done by DPD and the driver even lifted the large and fairly heavy parcel up my front step for me. Well packed and... See more

Rated 5 out of 5 stars

Still my number one site when I need products for my dogs and cat. Polite and helpful customer service on the odd occasion I’ve needed it, and delivery is always quick. I’m always recommending them... See more

Rated 5 out of 5 stars

Quick and easy to do. Although I accidentally only ordered half of the prescription amount. It would have been helpful if Hyperdrug, when reviewing the prescription, checked in with me to see if I had... See more

Rated 5 out of 5 stars

From finding the product, to ordering, then uploading the prescription was really easy. Product arrived quickly and that was with the extra step of Hyperdrug having to approve the prescription. Very p... See more


Company details

  1. Pet Store
  2. Online Pharmacy
  3. Veterinary Pharmacy

Written by the company

Established in 1828 and online since 2001 as the first uk online pet pharmacy selling veterinary and pet supplies such as wormers for pets and horses as well as flea treatments, dog coats and much more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,624)

693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered medication from a repeat…

Ordered medication from a repeat prescription which had been uploaded easily previously. Items were easily found, ordered and delivered, receiving notification as my order was processed. I order all my dogs prescription medication from Hyperdrug.

August 16, 2026
Unprompted review
Rated 1 out of 5 stars

Support boots for dogs should be in pairs!

I ordered pastern support for my dog. Having had many years experience with horses I expected a pair of, what are essentially, boots.

Not only did I only receive one pastern support in my order, it was basically a small piece of thin neoprene with two pieces of velcro. Very disappointing, A quick internet search shows I can purchase a whole metre of similar neoprene for £16.99, the single scrap, with post and packing, was £22.44 or thereabouts.

I see Hyperdrug does get good reviews on Trustpilot, and the member of staff I spoke to regarding my return was very helpful, but the goods were shoddy and the supply of only one totally baffling. Many agility and flyball dogs wear these type of supports, but always on both front legs. Getting one only should at least be explained on the details section of your pages, and the price adjusted to align with the poor quality.

August 15, 2026
Unprompted review
Rated 4 out of 5 stars

My go-to for prescription vet meds

I always get my prescription vet meds from Hyperdrug as their service is quick, easy and efficient. My only gripe is that the packing slip used to say how many repeats that I had left, and I haven’t had any notifications of that for a while now. It would be great if this could be added again.

August 18, 2026
Unprompted review

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