Good response. Easy website. Paid the extra for delivery and well worth it as it's done by DPD and the driver even lifted the large and fairly heavy parcel up my front step for me. Well packed and... See more
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Company details
Written by the company
Established in 1828 and online since 2001 as the first uk online pet pharmacy selling veterinary and pet supplies such as wormers for pets and horses as well as flea treatments, dog coats and much more!
Contact info
Station Industrial Estate, DL12 0NG, Barnard Castle, United Kingdom
- 01833 641112
- sales@hyperdrug.co.uk
- www.hyperdrug.co.uk
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Hasn’t replied to negative reviews
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The initial response between ordering…
The initial response between ordering and shipping is a bit slow especially as they already had my prescription on file. But once shipped it arrived quite quickly.
Good website
Good website. Fast efficient service. Usually very competitive.
I can get everything I need
I can get everything I need. Fast service. No fuss.
Ordered medication from a repeat…
Ordered medication from a repeat prescription which had been uploaded easily previously. Items were easily found, ordered and delivered, receiving notification as my order was processed. I order all my dogs prescription medication from Hyperdrug.
Excellent service as always 👏
Excellent service as always 👏
Delivery was very quick and well packaged.
Will buy again in the future.
great service super fast delivery too
great service super fast delivery too, thank you
just what I wanted delivery could be…
just what I wanted delivery could be faster but was ok. many thanks
Great communication
Great communication. Very fast delivery. Thank you
Ordered my dogs food on the Friday and…
Ordered my dogs food on the Friday and received delivery the next day! Ordering on the website is easy and always arrived well packaged. No complaints at all, thank you!
Great service
Order processed efficiently and delivered within a few days. Very good service
I have placed two orders with your…
I have placed two orders with your site- and it’s been a really smooth process. I have ordered from other online sites in the past and they were slow and clunky. So I’m impressed and would recommend!
Great experience
Easy to order
Very fast delivery and packaging done with care
Excellent company to use
Really easy ordering. Amazing fast delivery thank you. Definitely a trusted site to get what you need when you want it at a decent price.
Support boots for dogs should be in pairs!
I ordered pastern support for my dog. Having had many years experience with horses I expected a pair of, what are essentially, boots.
Not only did I only receive one pastern support in my order, it was basically a small piece of thin neoprene with two pieces of velcro. Very disappointing, A quick internet search shows I can purchase a whole metre of similar neoprene for £16.99, the single scrap, with post and packing, was £22.44 or thereabouts.
I see Hyperdrug does get good reviews on Trustpilot, and the member of staff I spoke to regarding my return was very helpful, but the goods were shoddy and the supply of only one totally baffling. Many agility and flyball dogs wear these type of supports, but always on both front legs. Getting one only should at least be explained on the details section of your pages, and the price adjusted to align with the poor quality.
Excellent service.
My go-to for prescription vet meds
I always get my prescription vet meds from Hyperdrug as their service is quick, easy and efficient. My only gripe is that the packing slip used to say how many repeats that I had left, and I haven’t had any notifications of that for a while now. It would be great if this could be added again.
Excellent as always
Parcel was delivered on time and securely wrapped. Goods were in excellent condition, as always.
Reliable and very cost affordable
Excellent great communication from order to delivery. Staff friendly also
Will recommend this company for Pet drugs and delivery
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