+ Nice colours, comfortable for wearing, doesn´t itch on skin, quick delivery - small constructive criticism: I think your t-shirts (regular fit, short sleeves ) could have slightly shorter sle... See more
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See what reviewers are saying
Despite not available in store, I benefitted from the in store discount. I just put my info on the screen and it was done. You're lucky the item fits well..... I've always had bad experience from on... See more
Overall, I had a good delivery experience. However, I do have some feedback. One of the shirts,(white color ) did not have the proper outer packaging, unlike the other two shirts, which were well pack... See more
I recently bought some polo shirts when abroad and was impressed by the quality, material, and sizing. I tried my first online clothes order, knowing the size and exactly what I needed, the items were... See more
Company details
About JACK & JONES Online Shop
Information provided by various external sources
We create a store that has something for every man and every occasion. Each brand is designed by independent design teams with their own ideas for concept and design. Each brand offers a full selection of clothes, accessories and footwear which makes it easy for you to create a complete look.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.jackjones.com
4.4
Excellent
60K reviews
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My order from May 8th has yet to be…
My order from May 8th has yet to be resolved. I spent 287.00 and they have yet to ship. 26 emails and they have yet to correct my order. I sent a screen shot of the order again. This is at least the 4th time I sent this screen shot. How is this company in business? Its by far the wrost.b DO NOT ORDER ANYTHING FROM THEM!
May 8, 2026
Unprompted review
Extremely Poor customer service
I received my order one of the shirts had a large hole in the front I contacted customer service after many emails only resolution was refund for postage. The customer service personnel dealing with my emails was to say the least condescending and not helpful this did improve slightly when I mentioned unfortunately I felt compelled to write a review due to lack of customer service. So disappointed as I have been purchasing this brand for a long time and pleased with the products but will now reconsider buying from this company
July 13, 2026
The customer service is unreachable
The customer service is unreachable. DHL messed up and tells me I should contact Jack & Jones. However Jack & Jones is unreachable.
September 7, 2026
Unprompted review
May use AI-assist with repliesRead more
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Awful
Awful. I ordered two jackets and then received several emails saying there was a delay due to logistics. I was eventually then told that the items were out of stock and the order had been cancelled. There was no information about how to get my money back in the email or on the website, live agents are non- existent on the chat and apparently my order number does not exist. It's been nearly a month since the cancellation and they still have my money.
August 13, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We’re truly sorry that your order was affected by the operational issues at one of the external logistics companies we work with. We completely understand how frustrating it must have been to first experience a delay and then receive the news that your order had been cancelled.
Unfortunately, due to a system issue affecting multiple orders, your order was automatically cancelled. We sincerely apologise for the inconvenience and frustration this caused, especially as you were left waiting for your refund afterwards.
Regarding your refund, a member of our Customer Service team has already been in contact with you to assist you further. We hope this matter can now be resolved as quickly as possible.
We sincerely apologise for the overall experience and appreciate your patience and understanding.
We wish you the best and remain at your disposal through our Help Center under "Contact" on our website.
Best regards,
Customer Operations
Great service from Priscilla at the…
Great service from Priscilla at the outlet store at Freeport Braintree
September 6, 2026
Unprompted review
Awful experience - Worst CS ever
Awful experience. Incorrectly labelled items meaning I got the wrong sizes (label says one size but garment states another). No customer services at all so I can't talk to anyone to resolve. Live Chat is virtual assist only. No phone number exists. Only option is to return or exchange but they charge a fine for that. I'd avoid and go to a store in future.
September 3, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you received incorrectly labelled items and that you were unable to get the assistance you needed from our customer service team. We completely understand how disappointing it must be to receive garments where the size on the label does not match the size stated on the garment itself.
If an item has been incorrectly labelled, this is of course not considered a standard return, and you should not be charged a return fee for returning the affected item. When registering the return through our return portal, please select the relevant option indicating that there is an issue with the item.
We also sincerely apologise that it was difficult to reach our customer service team when you needed help. This is not the level of service we want to provide, particularly when there is an issue with an order that requires assistance.
We are very sorry for the inconvenience and frustration this experience has caused and appreciate you bringing it to our attention.
Best regards,
Customer Operations
Over 30 days to delivery my order and 2…
Over 30 days to delivery my order and 2 weeks before the products that i order ed was with 50% discount when i have paid full price.
August 29, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Jack & Jones
Customer Service
Have waited over a month for my order
Have waited over a month for my order. J&J blames problems with "logistics partners". Finally received a shipping confirmation 9 days ago, supposedly with a "button" to track the package. No button, and no shipping number! Tried to complain in chat today. Got a shipping number, but no explanation and no human contact. J+J says package "waiting for pickup". Checked tracking. There it says "Awaiting parcel from sender". Chat has sent a request to J&J support. E-mail from there says "Our response time is approximately 5-7 business days." Worst online service ever!
September 2, 2026
Unprompted review
Very very long delivery times…!!!!!
Great discount on the items ordered. Then it took a month for the items to be delivered…. Along side the very very long delivery, I experienced the nonexistent customer service with call back after callback requests being not responded too, until the day the items were finally shipped and then then I got messages from the customer service (well thats what jack &jones call it). The communications needs improvement, a simple email stating there is an issue would have helped. It wouldn’t take much…!
September 1, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Thank you for taking the time to share your experience with us.
We are very sorry for the exceptionally long delivery time and for the lack of communication and support you experienced while waiting for your order. Waiting around a month for a delivery is far from the experience we want to provide, and we completely understand your disappointment.
We are also sorry that your callback requests were not answered in a timely manner. As you rightly point out, clearer communication and a simple update explaining the delay would have made a significant difference. We appreciate you highlighting this, and your feedback regarding both the delivery and communication will be taken seriously.
While we are glad to hear that you were happy with the discount on the items you ordered, we recognise that this does not make up for the long wait and the difficulty you experienced trying to reach our customer service team.
Please accept our sincere apologies for the overall experience, and thank you for your patience throughout the delay.
Best regards,
Customer Operations
Still nothing delivered! It's been a month...
I've ordered a expensive (€150 euro!)
Leather jacket on august 7. I read on the website that due to issues deliveries take 5 to 7 days. This statement is a total lie and they should have never said that.
Delivery so far is taking over 23 days! Only update I had is that it's ready to be picked up by DHL but it's been like that for almost a week. I've sent a support ticket but of course their customer support takes another 5 to 7 days to respond which is a idiotic amount of time.
I have no update as of yet no communication and im sitting here waiting a month for a package that should have arrived in a week.
Compensation should be given to those waiting this long.
Edit:
I received my package, the jacket is really nice not gonna lie. All in all I understand that Jack & Jones had some shipping problems that couldn't be helped. Only thing I advice them for the future is to not have a message on their website saying deliveries are delayed by 5 or 7 days when in reality its more like 20+ days. Changing to 3 stars.
August 30, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Jack & Jones
Customer Service
The product quality is trash
The product quality is trash. I bought several cargo trousers.
Product Number: 5715831859721
These broke in four months. Teared seams.
Also for some reason the back pockets are sewed close, why!?
Product Number: 5715602136754
Bit over year and broken zipper. After fixing it, I noticed that the fabric itself is wearing thin. These trousers were not that heavy used.
July 25, 2026
Reply from JACK & JONES Online Shop
Hello,
Thank you for your review.
We're sorry to hear that you have experienced issues with the quality and durability of the cargo trousers. We understand how disappointing this must have been.
Our customer service team is now aware of your case, and one of our colleagues will be in touch with you shortly to assist further.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
It took ages to get the ordered goods…
It took ages to get the ordered goods and communication was poor. When the order finally came, one item was missing and you said it was sold out. That was a lie because I was able to order the missing item in the online store. So I had to pay twise for transport, for products which could perfectly have arrived in one pakcage.
August 29, 2026
Wrinkles
i was looking for other complaints for the wrinkles & I did find some. I picked the beige one for my son and the wrinkles were VERY visible and were hard to fix i dont why if its because of the material or what, had i known I should have picked the dark ones like maybe the black or gray. Other than that, jacket quality is good, just the wrinkle issue
August 25, 2026
Unprompted review
I’m extremely disappointed with a shirt…
I’m extremely disappointed with a shirt I bought for $60 The shirt is not only feels cheap but also itchy on my skin and after just one use the shirt began to come a part by the cuffs. I have shopped here before like basic t-shirts and shorts for the summer but when u wanna buy something that is in season for the fall or winter the quality drastically changes, selling for sometimes 70$ for a swatter.
July 11, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the shirt did not meet your expectations, particularly regarding the quality and comfort, and that you noticed an issue with the cuffs after only one use. We understand how disappointing this must have been, especially as you have previously been happy with our products.
Unfortunately, as no order details were provided with your review, we’re unable to identify the purchase or look into the matter further.
Thank you again for sharing your experience with us. We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
Customer Operations
Very disappointing customer service
Very disappointing customer service. My package has been missing for weeks, and Jack & Jones has now confirmed that they consider it lost in transit. Despite this, they have not offered to send a replacement or issue a refund. Instead, I have only been told that they will open an investigation with the delivery company.
I have also contacted the Norwegian Consumer Council (Forbrukerrådet), who confirmed that the seller is responsible for the delivery, regardless of what has happened with the carrier.
I have contacted Jack & Jones several times without receiving a proper solution. I should not have to wait for an investigation between them and their carrier when they have already confirmed that my parcel is lost.
Very frustrating experience and extremely disappointing customer service from such a large company.
August 25, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello
Thank you for taking the time to share your feedback with us.
We completely understand your concerns, especially given that the parcel has been confirmed as lost in transit. We appreciate you bringing this to our attention and we apologize for the inconvenience caused.
Unfortunately, as no order number has been provided, we’re unable to check the status of the investigation or confirm whether a refund has already been processed. We kindly recommend staying in contact with our Customer Service team, who will have access to the relevant order details and can provide you with the latest information regarding the investigation and any potential refund.
Thank you again for taking the time to share your feedback. We genuinely appreciate it and hope your case can be resolved as quickly as possible.
Kind regards
Lost money
Still no news of my order place on 5 august.can't contact anyone.just a bot.lost 92 pounds see a lot of other people lost there money.order number OL1209330524
August 5, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hello,
Thank you for taking the time to share your feedback. We completely understand your frustration. We’re sorry for the inconvenience.
We have checked your order and can see that a response regarding the cancellation of your order and the refund was sent to you by email following your chat with our customer service team. We recommend checking your inbox, as well as your spam or junk folder, for this message.
We truly appreciate your patience and understanding while this matter is being resolved. Thank you again for bringing your experience to our attention and giving us the opportunity to clarify the situation.
Kind regards,
No refund in sight!
Unfortunately had to return 2 items from 3, return process easy, but no refund confirmed even after 15 days of items being received by warehouse. No update as to when refund may be processed. What a shame given the clothes are lovely. But will stop me shopping online.....Shoppers be prepared!
August 21, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery and return times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
As we are not able to find a ticket based on the information provided in the review, please share your order number so we can investigate it for you.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Jack & Jones
Customer Service
I ordered 3 T-shirts on the first of…
I ordered 3 T-shirts on the first of August! More than two weeks and I still didn't received my order (Order nr. OL1209308736). I understand that sometimes delays happen but this is absurd!!!!
August 1, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi Daria,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Thank you again for bringing this to our attention. We wish you the best and remain at your disposal through our Help Center under "Contact" on our website.
Best regards,
Customer Operations
No delivery of order placed Aug 2
No delivery of order placed Aug 2. The custumer service does not respond
August 20, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi Robert,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Kind regards,
Jack&Jones
Customer Service
I ordered 5 T-shirts on 6 August (Order…
I ordered 5 T-shirts on 6 August (Order No. OL1209334948) and, almost 20 days later, the order has still not been shipped. The order status remains at "processed," despite the website advising customers to expect delivery within 5-10 days due to operational delays.
Delays can happen, but the real issue is the lack of communication and customer support. There appears to be no effective way to get an update or speak to someone regarding the order. Customers deserve transparency and timely responses when delays occur.
August 6, 2026
Unprompted review
Reply from JACK & JONES Online Shop
Hi Gayan,
Thank you for your review.
Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.
We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.
If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new
We fully understand the inconvenience caused and apologise for the delay.
Thank you again for bringing this to our attention. We wish you the best and remain at your disposal through our Help Center under "Contact" on our website.
Best regards,
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