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3525 Piedmont Rd, 30305, Atlanta, United States
DO NOT PURCHASE FROM JOCKMYFRESH!!!!! I ordered a pair of shoes back on 11/11/11, the money has been taken from my account, I have emailed them 3 times, never received a reply; now my bank will deal with them. My bank will most likely credit me, and Jock my $%#@ can deal with my bank and all the legal mess that will go along with it.
Bought two adidas from urban.jockmyfresh.com. No issues as of yet. I'll keep you posted on any future orders.
Sneakers paid in October 2011 and has not been sent. In response to my appeal is not responsible, the money can not bring back!
Company: SOLESHOPPER
Reference Number: 10.174.5.138-133067E82B1-711FA14F-1A769781
Subtotal: $113.54
Tax: $0.00
Shipping: $19.99
Total: $133.53
SOLESHOPPER
Dima, Moscow.
Ordered a pair of Jessica Simpson boots for my daughter. I did not have any issue at all.
Waste of time and money with these people!!!!!
placed an order on december 27th...NO ITEM, NO RESPONSES. disputing the charge with my bank.
i purchased a pair of shoes from these guys november 21st 2011 ... they still have not showed up. they still claim to be awaiting shipment when I log in to the website. what a load of croc. I'm guessing I'll have to swallow the loss of the $70 i was charged to my credit card and I even have a receipt but no product. I will never recommend them to anyone and I've never received a phone call or anything other than the automated email responses. I'm not holding out any hope that I'll ever see the product that I have been charged for. Jockmyfresh is a total scam regardless of what they claim on their website.
JockMyFresh.com is very well designed and I love the Magazine
I ordered a pair of shoes a month ago. I placed several tickets on the website about this matter and no response in helping me. I will be reporting this to the Better Business Bureau as well as taking legal matters out on this company.
I order a pair of shoe from them in December 22, 2011
I haven't received a called back rom them or I haven't received a call back. I have sent several ticket and they clam some would responed in 72hours which never happen I will b reporting tem to the BBB ASAP
i ordered a pair off shoes 30th sept 2011 they took my money out off my credit card as off yet i have not received the shoes.they will not reply to my emails.
I ordered a pair of shoes 1 month ago, and they took my money from my credit card, and opened many tickets and have not recieved a response or got my money back! DONT ORDER FROM THEM!!!
Reply from JockMyFresh
Dear ,
Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.
We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.
If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.
Thank you for patronage and your patience is greatly appreciated.
If your problem has already been solved you may ignore this message.
Sincerely,
Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
besatisfied@jockmyfresh.com
Note: Our address and phone number are:
JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305
888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail sales@jockmyfresh.com.
People take the time to be negative all the time. I have no complaints so far. I've got 2 orders no probs.
You took my money, never sent me my boots, and still maintain that you are not a scam!!!!! I want my money back!!!! Ordered boots in Sept of 2011!!!
Reply from JockMyFresh
Hi Meshoobs,
Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.
We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.
If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.
Thank you for patronage and your patience is greatly appreciated.
If your problem has already been solved you may ignore this message.
Sincerely,
Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
besatisfied@jockmyfresh.com
Note: Our address and phone number are:
JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305
888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail sales@jockmyfresh.com.
I didn't know people were having such experiences. I'm in the Miami area and I've ordered 3 sperrys from them with no probs.
A total scam! PLEASE...do not order anything from this website. I tried to order a pair of shoes from them in May, but they did not complete my order and billed me for the merchandise anyway. I am currently working with my credit card company to resolve this issue ( jockmyfresh told them they sent the merchandise which is totally false). I have also filed a claim with BBB.
Do not do business with this website!
Reply from JockMyFresh
Dear ,
Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.
We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.
If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.
Thank you for patronage and your patience is greatly appreciated.
If your problem has already been solved you may ignore this message.
Sincerely,
Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
besatisfied@jockmyfresh.com
Note: Our address and phone number are:
JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305
888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail sales@jockmyfresh.com.
I placed an order in February and have yet to receive anything. I opened a support ticket that went ignored for over a month and a half, then randomly someone said they would get back to me within 48 hours. Over two months later and have not gotten a single reply. Opened another ticket and am not surprised that I have received no response.
Finally I decided to call the number they have listed. It alternates between messages that make you think you've gotten the wrong number. Keep in mind that I called three consecutive times and got three different messages. Two of them made it sound like a sex line and the other was a woman speaking in Spanish. (The Spanish one is made to sound like you called someone's home phone)
Obviously there is no validity to this site whatsoever. My guess is that the one favorable review is the owner trying to make it seem like everyone else had bad luck. While I don’t expect anything to come of it, I've filed a claim with the BBB.
Reply from JockMyFresh
Dear Jerry,
Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.
We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.
If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.
Thank you for patronage and your patience is greatly appreciated.
If your problem has already been solved you may ignore this message.
Sincerely,
Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
besatisfied@jockmyfresh.com
Note: Our address and phone number are:
JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305
888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail sales@jockmyfresh.com.
I read the reviews here after placing an order, and it shook me a bit so I moved to cancel my order. By the time I got around to canceling my order, I received my order...which I felt was strange. Different strokes for different folks though.
I almost made a purchase on this website what seems like a scam. I did some research on google and saw two complaints that the items they purchased were never shipped to them. This website is new and has been running for only over a month. They have my name, address, phone number and e-mail information and this worries me. I tried to change my account details but they already have my real info on record from an order I did not pay for. Their 'customer service' e-mail is hosted by gmail instead of their own private hosting address. Also, their 'item checkout' process is very suspicious- when you place an order you don't choose your size but are asked to inquire in the comment box at the very end of your order. Your order is then placed and to complete the process you must provide your credit card billing info separately. I was lucky to change my mind about making a purchase and avoided the second step of my order. They e-mailed me asking me to complete my order by providing credit card information and I was alarmed by this. Please investigate this website and send out a warning to consumers!
Reply from JockMyFresh
Dear Gunel,
Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.
We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.
We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.
If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.
Thank you for patronage and your patience is greatly appreciated.
If your problem has already been solved you may ignore this message.
Sincerely,
Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
besatisfied@jockmyfresh.com
Note: Our address and phone number are:
JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305
888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail sales@jockmyfresh.com.
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