Lush Cosmetics 

Can’t go wrong 👍 Be good to have better labels.

Regina at Lush in Manchester Arndale today was exceptionally lovely and really helpful. Even though it was her first shift, as I found out later she was really knowledgeable and super friendly. Awesome outfit, love how Lush doesn't impose dress cose standards on their staff. Killer boots to die for. Hope to see her again in there on my next visit.

I recently had the pleasure of visiting Lush Queen Street West in Toronto, and I must say that the experience was nothing short of extraordinary. This outstanding experience was largely due to the remarkable assistance provided by Sophia, one of the store's incredible staff members. Her exceptional customer service skills, genuine care, and unparalleled dedication truly set her apart.

As a long-time customer of Lush, I have visited various locations, but Sophia's level of service was truly unmatched. From the moment I entered the store, she greeted me with a warm smile and a genuine desire to help. Her passion for the products and her knowledge of their ingredients and benefits were evident as she patiently guided me through the store, answering all my questions and providing valuable recommendations tailored to my needs.

What truly stood out about Sophia was her attentiveness and ability to listen. She took the time to understand my preferences, concerns, and skincare goals, ensuring that I left the store with products perfectly suited for me. Her expertise extended beyond simply recommending products; she went above and beyond to explain their usage, share application techniques, and even provided samples for me to try at home.

Sophia's caring nature and genuine enthusiasm were infectious. She made me feel valued as a customer and went the extra mile to ensure my satisfaction. Her dedication was evident as she seamlessly balanced attending to other customers while still providing me with her undivided attention.

Not only did Sophia possess an incredible knowledge of the products, but she also had a deep understanding of Lush's values and initiatives. She effortlessly educated me about their commitment to sustainability and ethically sourced ingredients, allowing me to make conscious choices that aligned with my values.

The outstanding experience I had with Sophia has left an indelible impression on me. Her exceptional service, caring demeanor, and unwavering dedication epitomize what customer service should be. I am genuinely grateful for her assistance and cannot thank her enough for going above and beyond to make my visit to Lush Queen Street West an unforgettable one.

To anyone visiting Lush Queen Street West in Toronto, I wholeheartedly recommend seeking out Sophia. Her expertise, genuine care, and personalized attention will undoubtedly enhance your shopping experience. Lush is truly fortunate to have such an exceptional individual as part of their team.

Thank you, Sophia, for being an extraordinary ambassador of Lush's values and for making my visit truly memorable. Your dedication and passion are a testament to the outstanding service you provide. I will certainly be returning to Lush Queen Street West, eagerly looking forward to receiving your exceptional assistance once again.

I received a gift box for my birthday and some of the items inside were damaged along with the gift box.

Tricia from customer care was incredibly helpful in dealing with my complaint and facilitated a refund (voucher) very quickly (within one working day). Some of the best customer service I've experienced. Lovely people and great service.

Visited my daughter in Oxford on Bank Holiday Monday and popped into Lush in Westgate. The staff were wonderful and very helpful. They offered some great advice over our slippery shower jellies! It is that perfect balance of being helpful and making recommendations but without being hard sell.

Came in looking for some dry shampoo and got a whole new hair care routine, the employees were very helpful, especially Lucy, she was amazing! Thanks so much x

Colleague on the till was busy talking to her friend exchanging emails rather than serving . Eventually served.

The staff were very friendly but one staff member stood out above all others, a big thankyou to Jen. You happily took your time to talk with me about my sons skin condition, didn't push and was genuinely happy to help, with the fantastic service I received I would definitely return and tell my friends. Thankyou

We had an amazing experience at your Chelmsford branch yesterday. We were welcomed which was a lovely touch to the shopping experience and staff went out of their way to help us. I can not speak highly enough of Meadow who took the time to help my daughter chose a Mothers day gift and was so kind. Star employee! Customer service was 5 star!

My friends and I visited the Bournemouth branch of Lush on Sunday 8th January 2023, and we received such wonderful service from the lovely Hannah (with the funky fringe)! She took so much time and trouble to explain the products and gave us demonstrations about exciting various bath and body lotions, potions and bathbombs! We were all very very impressed by her and of course the gorgeous Lush items we purchased! She is an excellent representive of Lush and I will definitely be back next time I'm in Bournemouth.

I used Lush in Worcester to hold my daughters 10th birthday party. I would highly recommend the party service they offer , the girls had a fabulous fun filled hour and a half. The party was run by Tammy and Ryan - they were great too- high energy and well organised - Activities, games and dancing , non stop fun ! The party bags supplied by Lush were amazing- great feedback from parents. 10 out of 10

STILL no reply from Lush. They STILL have my money. Items not received from online order. They acknowledge the issue. Now i have an interview with the media who are running articles for newspapers about Online Order Issues. Sorry i have to revert to this after being SO loyal to Lush. Lush, REFUND NE!

CUSTOMER SERVICE LINES NOW CLOSED
I ordered on line products on 26th December. Today, 13th January I've still not received them. Yodel said they were returned to Lush. No explanation from Lush and noone to talk to. Just an email which has not been answered. Very surprised and I am a very regular customer of Lush who feels let down and angry. Please reply to my complaint

Update - Lush have been very busy and offered a refund or replacement.

Delays painful, but to be balanced they have sorted it out. Waiting delivery so will increase score further following receipt.

Have spent thousands over the years and always been perfect.
This year I purchased from lush various products including two big blue bath bombs and two Sea Vegetable soaps.

(Also Dirty - shaving cream and hair mould and 3 other bath bombs - snowman finger puppet, Ickes baby and and a butter ball or crystal snow)

The items got delivered and was confident everything would be fine.

I opened the box ready 21/12 to add to pyjama gifts for Christmas Eve (tradition I am locked into) and the Big blues were almost disintegrated. I have purchased these many times and never have they fallen apart whilst being stored.

The other items had no issues so seemed to me like a fault.

I have issued many emails since 21/12 to ‘wecare’ email and not had a single reply. (Maybe the email should be changed to wedonotcare)

The biggest frustration is the lack of reply - more so than the bath bomb issues.

Appalling service.

Love this company

Everything always arrives in time and the products are amazing. I have a perfume I got for Christmas that I love so so much. I've done the eye masks (pumpkin one at Halloween) It was so soothing.

And the bath bombs are just amazing!! I have. Box my partner made me for my birthday it can fit 30-35 bath bombs in and I always have it full up so I never run out as I am always always in the bath!

Send kids in with cash to buy mum a Xmas present, such a cheap dodgy till system couldn’t open till drawer.
What a way to run a business

I went into the Chelmsford store where the staff were very pleasant and Eloise in particular was very helpful in helping me choose relevant Xmas gifts for my wife and adult daughter.

Bath bombs are not what they use to be. They are drying on the skin and feel alot more artificial than they use to be.

This is one of my favorite companies, I've been purchasing them for around 8 years and they've become my go to for gifts and gift requests. My family knows all they need to do is get me a small lush card or a bubble bar and I'll be thrilled every birthday/holiday where gifts are exchanged. I get these for teachers end of year gifts as well and they are always happy. Great ingredients, great packaging, and if you're able to make it to a retail location they are always super friendly and helpful, along with trying products and giving out larger sized samples for home use. Please never change Lush, I love you!