I ordered a mattress from The Mattress Man and arranged a delivery . It was to arrive two days later. Excellent I thought , everything sorted .
The day of the delivery my mattress arrived around 3pm. I was asked by the delivery man "who have you got to get it off here " (the lorry) nobody I said ,having read on the Mattress Man's web sight that the mattress would be delivered to the front door (I could manage it from there )" If there's nobody to get it off the lorry here I'll have to take it back, you'll have to re-arrange the delivery". I was at home alone at the time and couldn't do it myself . The delivery man stated he would not lift the mattress and began to get ready to leave . Luckily there were some men who were working outside my house who very kindly carried it into my house.
I telephoned customer services , very unhelpful . I suggested they inform people that the delivery men will not lift the mattress and to ensure someone is available to lift the mattress when taking delivery. I was informed by a very unhelpful customer service that "the delivery man would have dragged the mattress across the floor, and probably broken it ,but would not have actually returned with the mattress." I said this was completely unacceptable. to which I was informed well this sort of thing only happens in a few cases. I did not even receive an apology . Would recommend buying from the mattress Man . Customer services and delivery are atrocious !
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