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Mazuma Mobile Reviews 

166,179
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,266 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the remarkably fast payment process and quick turnaround times when selling their old mobile devices directly to the platform. People frequently mention that the overall service is completely smooth, simple, and very easy to follow from the initial quote right up to receiving the money. Some reviewers were not happy with unexpected price reductions after sending in phones they firmly believed were in pristine condition. Consumers also noted ongoing frustrations regarding disputed evaluations, arguing that lower final payouts than initially promised online detract from user trust.

What people talk about most

Payment

Reviewers mention positive feedback about payment, highlighting a prompt and straightforward transaction... See more

Service

Customers had positive experiences with service, reporting fast and efficient transactions from the initial... See more

Price

Reviewers highlight positive aspects of price, noting that the online valuations accurately reflect what they... See more

Product

Users describe ambiguous interactions with product evaluations, as customer experiences vary significantly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with my experience with these guys. I’ve always been a bit sceptical about these sort of companies but thought I’d give them a try. Went through the online form and got a very go... See more

Company replied

Rated 5 out of 5 stars

From the start of the process of selling my old iPhone to the end of it and having the money put into my bank account it was really easy and stress free. I was given the full amount offered for my old... See more

Company replied

Rated 5 out of 5 stars

I have always sold my old devices, always IPhones, to Mazuma Mobile as they are the best! Efficient, always keep you updated by email from receipt of your device through to payment. I have always rece... See more

Company replied

Rated 5 out of 5 stars

Great experience with Mazuma Mobile. I was struggling to find a place that would accept my phone because it had cracked glass, but Mazuma took it without any issues. The process was incredibly smoot... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,179)

5,775 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin, so to speak

September 15, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Janet,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Really quick service

Really quick service. offered a good fair price for my phone.
easy to send to them. paid very quickly too

September 15, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Joanna,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was easy and simple and would highly recommend.

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Darren,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

The whole process was conducted…

The whole process was conducted speedily, efficiently and professionally. The agreed price was honored and payment was received extremely quickly. A five star service from beginning to end!

September 15, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi David,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. We are happy to hear everything went smoothly and you received the full quoted price so quickly. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Absolutely brilliant 👍

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Glenda,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 4 out of 5 stars

Paid the agreed price promptly

Paid the agreed price promptly

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Annette,
Thank you so much! We are happy to hear everything went smoothly and you received the full quoted price so quickly. We are looking forward to helping you recycle again next time.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

I found Mazuma very easy to use and the…

I found Mazuma very easy to use and the money went straight into my account. Would use again

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Wendy,
Thank you so much! We are happy to hear everything went smoothly and you received the full quoted price so quickly. We are looking forward to helping you recycle again next time.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Traded in iPhone XR

Traded in my iPhone XR - sept 2026
Sent phone away to mazuma after getting an attractive price for trading it in online.
They were true to there estimation and received emails to keep me updated during the process. I recieved an email to confirm the Payne t had been made and the money was already in my the bank account.
Very easy and straightforward with simple instructions and excellent communication would definitely recommend and use again
Thank you
Margaret

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Margaret,
Thanks for the fantastic feedback! We're glad you found the process simple and straightforward, we really appreciate you trusting us with your device recycling. We look forward to helping you again in the future.
Best regards,
Mazuma

Rated 5 out of 5 stars

Hassle free experience

Hassle free experience, and money paid promptly into my account the same day as they received my phone. Would happily use again.

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Allan,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

I was looking to sell my Google Pixel…

I was looking to sell my Google Pixel 9a and found that Mazuma was offering a very good price and reviews were excellent. From making first contact to receiving full payment the service was spot on , they sent me free postage packet and full instructions on how to pack and return
After only a few days I received the full payment amount they had offered.Thsnk you

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Edward,
Thank you for the fantastic review! We are delighted to hear you had an excellent experience from start to finish. It's great to hear you are happy with the price and the same-day payment. Your recommendation means a lot to us.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent service!

Excellent service!! Received payment the same day they received my old phone. Very pleased with the transaction.

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Ruth,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast,Friendly and PAYED

I posted my mobile via dpd gold on Thursday and was paid by mazuma on the following Monday,great service.
The most important thing is Customer service and the speed of which they reply.Mazuma have nailed this with fast,friendly responses.
I have sold 3 phones to mazuma over the years and it has always ran smooth.
So if you need to sell a mobile I would only ever use mazuma mobile FULL STOP.

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Nigel,
Thank you for your kind words! We are pleased to hear you found our service efficient and our communication clear. We appreciate your feedback!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

After making a big mistake and…

After making a big mistake and forgetting to unregistered my phone before sending, your customer service could not have been more helpful. Talking me through how to do it on my new phone, making the whole process really easy for me.

September 14, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jane,
Thank you for your kind words! We are pleased to hear you found our service efficient and our communication clear. We appreciate your feedback!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast

Fast, efficient and excellent

September 11, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Richard,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

great

Great fast service

September 11, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Samantha,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast efficient service to sell a phone

Fast efficient service to sell a phone. All done, posted and paid within a few days

September 11, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Lynne,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent service

Excellent service, fast payment

September 11, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi James,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very quick and easy process

Very quick and easy process. Would use again

September 10, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi James,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Unlike other websites the price they…

Unlike other websites the price they quoted was what they paid, every happy with the transaction

September 10, 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Denise,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

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