Missesdresy 

It’s the first time for me to write about my personal shopping experience, and because I truly think it might help some other people to decide where to shop with confidence I wouldn’t have written it with such details!!
My first order with misses dressy was supposed to be in size 6, when I received the dress it was a size 6 on the Tag but size 8 according to the measurements, so I took photos and contacted the customer service. The situation was even more complicated when the designer confirmed it’s the correct size!!
But because they really set a “Role Model” for the word Customer Service, they still trusted my word and issued a return for the dress
I got a phone call from May in the customer service admitting that indeed there was a mistake in size apologizing for any inconvenience and she immediately escalated the issue to Rita her manager who helped me through the whole process to get the exact same dress with the correct size.

The second dress was one of two pieces from a discontinued style!!
Unfortunately I received the dress defected and again missesdressy proved to be worthy of my trust. Rita provided me with an exceptional service, she made her calls and exerted all her efforts to chase the last piece of the dress I like!! And although she knew that that this dress is that last piece in a discontinued line and could come with defects, she never quit on me. She could have taken the easy way out and offered any kind of compensation or exchange but she was persistent to make me satisfied and happy with my purchase.
Rita, you are a star!! You truly provided me with an exceptional service and I’m very proud being your customer.
May, thanks a million for all your efforts, I’ve never seen someone as honest and understanding as you. Caring for your customers and being keen to make them happy and satisfied showed in every call I get from you following up on every single detail!!

You might be able to find the same products of missesdressy in many other stores, but I doubt you’ll be getting the same service specially if due to any unforeseen circumstance you found yourself stuck with a dress and no one wants to help you!!

I ordered my La Femme, jersey embellished gown , size 14 in Plum.
Dress was delivered instantly .
Perfect fit , perfect dress, perfect service.
It was a pleasure to deal with such professionalism.
Considering I live in Australia, I had naturally expected some delay but the service was outstanding.
Very impressed !
Mary

I orderd a unique two piece dress from Tarik Ediz for my wedding on the 13th Feb. I received an email stating it will most likely arrive on the 19th March and they charged the full amount of 1276.00$ right then and there. I emailed the customer service inquiring about the dress on the 22nd March and they stated its estimated shipment date would be the 26th March. From that time, I emailed no less than 4 times and called 6 times until the 13th of April asking for the dress. The answer was always the same "we contacted the designer." I even asked to speak with the manager, "Kimberly" who was as elusive as the Christmas Elf and never returned my calls. So on the 13th of April, exactly 2 months after they charged my credit card for the full amount, I finally told them I'm no longer interested in receiving the dress since I did not have enough time to get it tailored in time for the wedding the following week. I got a phone call from them on the 16th April stating the designer will be shipping the dress on the 20th April. I was supposed to fly out on the 22nd and if I were to get the dress, it would have to be arrive before the flight. When I asked whether they are sure it will get here on the 22nd, the very unhelpful customer rep with a heavy accent "Rita" stated it may be the 22nd, may be the 23rd. These people are the least efficient, unreliable and frustrating on-line company I ever dealt with in my life. They have no work ethic. If it were my customer who already paid over a 1k for a dress, I would be calling the designer daily until I got a solid answer back . Please do me a favor, save yourself a headache and stress and do not order from them!

I have ordered 1 years ago.And i received very quick. But second time i had problem with deliver.I have ordered through chat.This dress was in delay. Every time I call there's some sort of excuse, apparently the designer had an issue with production.
They have given me SO many different dates as to when her dress will arrive and whenever I call, nothing, still no dress. They also say they will call back to keep us updated but NO CALLS! About quality they were gorgeous made with quality materials.

A friend of mine referred me to Missesdressy.com. I told her that I want to purchase a dress for my fiance. I saw that Missesdressy have very beautiful dresses, so I decided to buy one and surprise my fiance. The agent told me that it will arrive in two weeks max, I am so eager to see the dress and I am sure that it will look good on my fiance. She will LOVE it.
Thanks Missesdressy. You have a good quality of customer service.

My daughter ordered a prom dress online from Missesdresy back on March 24. They told her it was not in stock, nor would it ever be, so she canceled the order. Instead of a refund, they wanted for her to chose another color or take a store credit. She declined and asked for the refund. It is now June 9 and they claim to have issued a refund, but they have not. They basically stole $350 with their bait and switch tactics. E-MAILS and phone calls to their store and manager are dead ends. HORRIBLE CUSTOMER SERVICE! THEY ARE THIEVES!!!

Ordered a dress for a wedding on March 3rd for a wedding in late May and was just told the dress will not arrive till the middle of June.No refund! So I get a dress i can't wear.Took forever to talk to someone and I suspect this is an over seas company...so look out for your credit card! If I could give them a minus rating I would.