Do not purchase anything here! Based in China!
I bought a pair of shoes here, model 574 in grey/pink. Everything seemed legit, until I saw that the money had been sent to China. That's when I started to check out the website and found out that it is indeed located in China.
This directly rang some alarm bells with me, but I was just hoping for the best. Of course it went wrong anyway and I got the right model, but in the wrong colors.
After contacting the customer service (if you can call it a service at least, they are very rude), they told me that they were very sorry about the color, but the ones I ordered were not in stock. Seriously, what self-respecting company does this?! A normal company would have contacted me and told me that they didn't have it in stock, but I could wait for it. Or they would have offered to cancel the order. No, Newbalancesneakers.dk just sends you different shoes. Shoes are shoes, right?
The customer service offered me a discount for when I purchase with them next time, but no person in it's right mind would purchase here again in the future after something goes wrong like this.
I asked for my money back or the right shoes, but the answer was (and this is a direct copy of the COMPLETE email!) "we had said , this pair of shoes are out of stock, so we can not delivery for you again, thanks." No reaction whatsoever on my question about getting my money back.
I contacted my bank, because I purchased them with my Dankort (a Danish credit card), and they opened a dispute about this. All I needed to do was ask for a returnaddress. If they won't give it, I will get my money back through the bank (forced return). If they do, I have to return the products and then the company has to give me my money back. I will of course not pay the costs for the return.
I am going to do everything within my power to bring this company down. It looks like they randomly pick shoes off the shelves and send them. They just try to scam us.