Warning: Money is drawn but no package turns up!
I ordered a pocket camera at Sekvencia. It was a good price and free delivery. Everything seemed fine, and I got an order number by email. However, nothing happened. The order kept pending as "In progress".
I called Sekvencia, as I hadn't heard anything from them (despite the fact that I wrote specifically in my order that Sekvencia were to contact me, if my order were to be shipped later than 2-3 days, as they promised online). I was then told over the phone that my package couldn't be delivered on time, even though it said 2-3 days online when I purchased the camera.
The sales guy actually told me that the 2-3 days "just is a written mistake online". They apparently never deliver things on time, as they themselves have them shipped from different places.
Now - to be fair. The sales guy promised me to put an extra big memory card in the package AND that I would have it delivered the following Monday. That was what kept me from canceling the order straight away.
After I spoke with the sales guy, I realized that Sekvencia had already drawn the money from my account. Even though they were not able to deliver my purchase.
The package has still not turned up, and I have not heard anything back from Sekvencia. No phone call. No reply on my email.
I would like Sekvencia to answer one simple question for me: When do I get, what I paid for?
Until then - I must warn you: Don't buy anything from this company!