Protected.co.uk 

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Rated 1 out of 5 stars

When they contest every review on Google and trustpilot with intimidation and objection, it says a lot about who you're dealing with. They promise to take £3.99 a month for "total protection" but del... See more

Rated 5 out of 5 stars

Recently decided to seek out form of insurance - enough to cover funeral expenses for myself and partner. Received phone call having down quick search on line for comparisons. Staff very good... See more

Company replied

Rated 1 out of 5 stars

This company repeatedly junk mails me. No one appreciates junk mail. The products they sell aren't competitive anyway. Maybe if they spent less time bothering people, and more time researching w... See more

Company replied

Rated 1 out of 5 stars

Tried to call for the last week no answer - just recorded message "office now closed" even though i call in their "opening times", you cannot leave message as the mailbox is full,. Think we should l... See more

Company details

  1. Insurance Agency

Information provided by various external sources

Protected make it easier, faster and more affordable than ever before for our customers to protect their families. Get free life insurance quotes and great offers online or by phone.


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Rated 1 out of 5 stars

Intimidating thieves.

When they contest every review on Google and trustpilot with intimidation and objection, it says a lot about who you're dealing with. They promise to take £3.99 a month for "total protection" but deliver nothing and take more.
If you read up about their companies bounce around to avoid tax on companies House, you can see these are nothing but money grabbing thieves. Beware, do not trust any of these thieves products. Ruin their reputation.

March 19, 2022
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Rated 1 out of 5 stars

Was harassed and manipulated

Was harassed and manipulated. Said I needed to listen or else. Very disgusted. Never been spoken to in that way. Should be reported ....the car threatened me to listen or I would be heard g from them. How dare they.

July 4, 2019
Unprompted review
Rated 1 out of 5 stars

These guys specialise in manipulating …

These guys specialise in manipulating people into buying term assurance policies when the purpose is actually for funeral cover. And for those people that are unsure between the two, one is designed to pay out as it is for the purpose of a funeral and a term assurance expires as it is designed to cover existing debts and liabilities such as a mortgage, kids, credit card ect. So why do they do this? Well not a surprise but the answer is money. The commission pays out a lot more for term assurance polices than whole of life polices and funeral cover, another would be is that it is quicker and easier for them to start the policy as the the risk is lower to the insurer. If you feel you have been misled in anyway go directly to the FCA and to your Financial Ombudsman, under FSCS (financial services compensation scheme) you will be re-reimbursed all your premiums may be entitled to compensation. They are non-advised but does not mean that they are not responsible for purposefully misleading customers. And from the most current reviews it looks as thou they have been found out and the ground is falling below there feet. In regards to seeking professional advise speak to a regulated adviser or call Lifesearch as they offer free un-biased advise and above all chances are is that they will at least have some integrity.

July 8, 2017
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Rated 1 out of 5 stars

HAVE THEY GONE BUST??????????????????

Tried to call for the last week no answer - just recorded message "office now closed" even though i call in their "opening times", you cannot leave message as the mailbox is full,. Think we should look at FCA??? Try and get some compensation.

Anyone else had a problem getting in touch. I spoke to them beginning of Feb, chasing cash back, they said its not due till 10th March. Well, cash back didnt arrrive, and now i cant even get hold of the company !!!

March 31, 2016
Unprompted review
Rated 1 out of 5 stars

Dodgy company! 😡

Been trying to contact Protected.co.uk For the last 10 days. No matter what time I ring within their business hours, I get a message saying "the offices are now closed". The guy who sold me the policy isn't replying to my emails either 😡😡😡

March 9, 2016
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Rated 1 out of 5 stars

No cash back appears! Pushy staff and rubbish communication

It has been well over a year now. Paid more than the 12 months instalments NO CASHBACK. I have been told it would be on its way but nothing. No one returns my calls or emails or requests for callback or responds to complaint. I have tried every phone number listed over the last few weeks at all times of day and it just says offices are shut and the voicemail is left permanently full. Company no longer trading? The only reason I initially persisted with this company was because they offered CASHBACK but you have to wait a year for the first bit and second bit 2 years later. What a joke. Be aware: the policies cost the same if you go direct so unless you are finding Protected.co.uk beyond compare for their service just go direct as the cash back isn't there, in my experience so Protected isn't any cheaper in the end. I had to contact the insurance company directly anyway in the end because the man who I dealt with at Protected.co.uk was a pushy salesman who got my medical info wrong and after a few attempts to get it right I gave up and phoned the insurance company directly to sort it out. The Protected salesperson made no effort to hide his frustration and annoyance with me that I tried to slow the whole process down to a pace that suited me. I asked him to stop calling me and I would call him but he just ignored me and left unsolicited messages. I was just about to give birth, a very difficult pregnancy and I really didn't need this guy making things more stressful. And all for nothing because the money hasnt materialised after all. Poor service but initially very friendly. I can only assume that many of the sterling reviews here are posted by the company themselves.

March 8, 2016
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Rated 5 out of 5 stars

Sir Charles Calvert :)

Arise Sir Calvert - your skills need to be recognised!

Sterling service is all I can say. My customer experience with Charlie was simply EXCELLENT! Charlie is a prime example of how an Insurance Consultant should be - Patient, Consultative, Concise, Knowledgeable and most importantly Sociable. Too many advisors are robotic and look to sign you up on to any plan, just so they can earn commission. I have been speaking to Charlie on and off for the last 4 months. Due to a busy business schedule I found it hard to pin point a specific time to sort my life insurance. Finally in the last 4 weeks things took shape. Charlie pitched to me about the new Vitality plan but since this was a new product he couldn't answer all of my questions - as I had so many! Like the great advisor Charlie is, he told me to wait until he had attended the Vitality training course so he could fully brief me before I made my decision. He sold the product in a way it should be sold and that is by letting the customer decide.

Every call centre needs a Charlie and if he was local to me then he would not be an employee of Protected.co.uk - he would be working for ME! You have a prized asset here so please look after him. Let Charlie train/manage his own team so they can follow his examples but most importantly - keep nurturing him. It's people like Charlie that will drive your business forward, retain your customer base and continue to grow your brand reputation. I am sad my experience with Charlie has come to an end but at least I know he is only a call/email away :)))

I didn't buy a life insurance plan, I bought Charlie :)

Mr N. Sheikh

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

informative.

I've been wanting to get more insurance for quite a while but always been put off by the big sale.
At last I filled in an on line quote questionnaire.
When I was contacted by your company it wasn't painstaking as I thought .
Your colleague a gentleman was very helpful and informative, he explained everything clearly and asked if I understood and was able to answer any questions I had so I could understand.
Also the young lady I spoke to who asks the health questions was very polite and again explained all the details very clearly.
I would recommend you to all wanting new or extra life insurance.
Thank you 😃

February 25, 2016
Unprompted review
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Reply from Protected.co.uk

Good Morning Mrs Traylor,

What a great review for us all to read this morning! Sarah and Guy will be very happy to read this and know that they could help in setting up your life insurance and getting you protected. I am glad that the service you received was informative and helpful. We understand that the process of taking out life insurance can initially seem daunting so I am very pleased to know that you had a positive experience and would recommend it to others.

If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!

Kind Regards
Lauren McDonald
Customer Experience Team

Rated 5 out of 5 stars

Life Insurance

The process of arranging the life insurance was quick, easy and hassle free and delivered at a cost I was happy with.

February 25, 2016
Unprompted review
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Reply from Protected.co.uk

Hello Craig,

Thank you very much for the 5* review! I am glad to know that Jackie and Joe provided a service that was quick, easy and hassle free. We are dedicated to getting our customers a policy that they are happy with so to know that you are happy with the cost of yours is excellent.

If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!

Kind Regards
Lauren McDonald
Customer Experience Team

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Rated 4 out of 5 stars

Helpful/friendly

I spoke to the same person a few times. Very understanding at the fact that sometimes I couldn't talk as a have 3young children. Explain things in good detail and gave me time to think and wasn't offended at the fact that was shopping around.

February 24, 2016
Unprompted review
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Reply from Protected.co.uk

Good Afternoon Mrs Patterson,

I am very pleased that Ebonie and Steve could be helpful and friendly whilst setting up your life insurance and explain everything in detail throughout the process. I know that they will be happy they could help you get a suitable policy set up to protect your three boys and provide this excellent service to you.

Should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!

Have a good day.

Kind Regards
Lauren McDonald
Customer Experience Team

Rated 4 out of 5 stars

Life insurance

They were very helpful and patient and they put a lot of effort to make sure I wil understand everything.
Good service.

February 24, 2016
Unprompted review
Protected.co.uk logo

Reply from Protected.co.uk

Hello Mrs Gluszko,

Thank you so much for the review! It is great to know that you found the service helpful and that Chanelle and Mark were patient throughout. I know that they will be pleased that they could help you through the process and provide a service that you are happy with.

Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!

Kind Regards
Lauren McDonald
Customer Experience Team

Rated 5 out of 5 stars

***** Star Service!

Very polite and courteous! Sorting out a life insurance policy is very daunting but Protected were very thorough and explained every stage clearly. Very happy with service received and would definitely recommend!

February 24, 2016
Unprompted review
Protected.co.uk logo

Reply from Protected.co.uk

Hello Mrs Altham,

What a fantastic review for us all to read this afternoon! I am very pleased that you had a courteous service from Hannah and Steve and that they could explain everything clearly at every stage. We are dedicated to providing this service to our customers so to know that you would recommend us to others is amazing so thank you for that.

If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!

Have a good evening.

Kind Regards
Lauren McDonald
Customer Experience Team

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