Purolator reviews

1

Wednesday, May 02, 2012

Horrible service!!!

Three times they were supposed to deliver, and all three times they said they had issues with my address. I had to go pick up my packages from their store every time. This defeats the purpose of delivery!!! If my address was wrong why does it match the label on the package when I show proof of address. Incompetent people are providing less than satisfactory service. They don't even call you to notify you that delivery was attempted. Why ask for a phone number then. Its so stressful dealing with this company and I am not fond of how they do business. I only use them because the company I order from uses their service. For personal deliveries I will avoid purolator!!!

1

Saturday, December 31, 2011

Terrible!!!

AVOID! AVOID! AVOID!( If you can!)

I didn’t choose this company. I live in a small building containing 10 units. It is very easy, at the front door, you have the list of the units in numerical order and the name of the occupant, for example: 1-John Smith, 2-Robert Johnson,… Beside each name/number, there is a buzzer.
Very simple, easy and convenient for visitors or for delivery companies, I had lots of packages delivered for the 10 years I’ve been at that address and never a problem.

I had electronics supposed to be delivered to me by Purolator today, on Friday the 30th of December.I had a tracking number, when I checked it online on the 29th, it said :
2011/12/29 14:41 Shipment In Transit
2011/12/29 14:40 Picked up by Purolator
I called them and they told me it would be for sure delivered on the next day.
So I checked the next day (today then) at around 11:30 and it said :
2011/12/30 11:10 On vehicle for delivery
2011/12/30 03:24 Shipment In Transit

I was excited, according to that I expected to receive the parcel in the next hour or so. I had to leave home but my wife could stay and wait for the buzzer.
When I came back at 3pm, I was surprised , there was no parcel at home, my wife had not gotten any buzz or news. There wasn’t any notice on the front door either.
Unfortunately , at that time we started to have a power outage in the neighbourhood, so I couldn’t check the online tracking system. I called Purolator, asking them to tell the driver that the buzzer wouldn’t work and that he should call my phone instead but I was told that drivers don’t carry cell phones (?!?)
Also they couldn’t check my status because my name was not enough, they needed my tracking number, which I could not access because I had no power… So I couldn’t put a note on the front door either, therefore I waited more than hours downstairs for the driver’s arrival .
He never came. When the power was restored, I checked the tracking system, and it said :
2011/12/30 14:08 Scheduled Delivery Appointment Required

Not sure about what it meant, I called Purolator and I was told that the driver chose not to deliver the item because he didn’t see a code on his papers for the buzzer! Of course, there is no code, I cannot invent one, it is much easier the way it is than with a buzzer, a 5 years old kid can figure it out! He had my name , address and apartment number, that is all he needed. But he decided not to buzz!!!He just went back to his truck and left!!!

When you call Purolator, they have a message playing, pretending that they can deliver on Saturdays. Of course, I asked for that service and they could offer it only if I paid 25 more dollars. I refused and asked to talk to a manager to try and get it for free. What kind of a tactic is that to not deliver an item on a Friday when it should be so that they can get 25 dollars more for delivering it the next day???
Anyway, as angry as I was,I talked to a manager (Darryl Redmond in Moncton), got the name of the route of the driver (7W2) but I couldn’t get to have the parcel delivered on the next day without paying. I refused to pay, so the package will be delivered 5 days later, on Tuesday the 3rd of January, as they don’t work on the 2nd of January.

We are very upset. What guarantee do we have that the next driver is going to be more professional than the one we had today? Tuesday’s delivery is if everything goes very well I guess, but it could go on forever if Purolator does not improve its overall system , the communication with its drivers and its training/recruiting of the drivers…

Next day update :

How do regular customers manage do stay patient or polite with Purolator employees?

I just phoned Purolator because I thought it would be better to simply go to the warehouse to get the package since your drivers are so incompetent ( for reminder, the driver supposed to deliver the package decided not to do it because he wanted a code to enter a small building when all he needed was to push the button next to my name as in any regular house).Of course, I was told that it was not possible , but also that the item woul'nt be delivered before Wednesday!!! Now I think your employees are just playing with customers, and exercice revenge with those like me who dare complaining...So childish and unprofessional, shame on your company!!!
Of course, nothing I can do but I'll be so careful to spread anyone not to ever take their business to Purolator!!!

1

Friday, April 27, 2012

Awful service! AVOID!!!

Purolator service is built for themselves! They deliver from 7am to 6pm, excluding Saturdays, when the most people at their workplaces at this time! Could you believe it?!
So, you MUST be at home for a whole day waiting for them and it doesn't guarantee that you will get your item!!! Because they have a lot of different excuses - for example, your buzzer wasn't working, you didn't answer etc'. How could I answer if I did not receive any buzz!
When I've complained about it, I've got an answer that they did their best and now I have to come to their location to pick up my item!!!
Why some companies still use this selfish, ill-organized company?!

1

Friday, March 23, 2012

Rude and sketchy service.

I've never had a good experience with this company. The customer service at the 1-888 number is absolutely terrible. Every time I call they are rude and unhelpful. One of the depot stations in Toronto (Morse street) is extremely sketchy. My package was opened... the seal was broken (it was a Lenovo laptop) and things in the package looked like they'd been moved around. The depot station never left a note on my door, or tried to call me. The depot station also had NO PHONE NUMBER to contact them. It was a nightmare.

1

Friday, March 23, 2012

Ridiculous.

You never got a note that we stooped by? Oh you live in an apartment building - that's why" .... Ummm... Does that make sense? Then, I was told I could have asked for another delivery the next day. I replied that I was never told there would only be one delivery, that I wouldnt even get a note when they stopped by, or that I could call to ask for next day delivery. I was told "you never told us you wanted to know". IF I HAD KNOWN, I WOLDNT HAVE TO ASK!!!!! Seriously, worst service EVER.

4

Friday, March 23, 2012

Fast delivery NJ to Montreal!!!

Ordered a Desktop from newegg.ca on monday. delivery came from New Jersey. Receive my Desktop in East Montreal on thursday. 4 days for ground delivery. No extra cost for taxe or anything. Good work on the road but the customer service that i called on monday told me that i cant track until friday...i'm lucky that i have a free week or i'll miss the delivery.

5

Friday, March 16, 2012

Never had any issue

i don't understand why theirs so much hate. I have shipped and received well over 200 shipments with Purolator and not once had any issues. The drivers are nice and polite. I have had a few times when i called them and asked for a address change or a missed delivery so they came back. My driver is nice shes talkative and always polite. The phone service is def outsourced and that can be a little frustrating, however i rarely need to use it. Also the speed is almost always at the bottom end of my time line (5-10 days comes at 5 days.) overall Very pleased and will always choose them over any option

3

Tuesday, February 28, 2012

DIDN'T EVEN ATTEMPT TO DELIVER...AND THEN CAME BACK AND THREW A SLIP IN MY MAILBOX DATED 3 DAYS EARLIER!

Thursday, February 23, 2012:
Purolator arrived at my home, but no one answered and left the slip adhered to my screen door. I picked up the package, but it was only for one of two packages that I was expecting. The second package had not yet been delivered.
Friday, February 24, 2012: I work from home and no package arrived. I left the front door open because I was expecting the 2nd package to be delivered that day. Nothing in the mailbox, nothing on the door.
Saturday, February 25, 2012: I received a phone call on my cell around 1030am saying I have a package that needed to be picked up at same location. Again, I checked the mailbox to see if I had missed something...empty.
Monday, Febrary 27, 2012: I found a slip inside my mailbox dated for February 24, 2012.

....but...i guess they did deliver ONE of the two packages.

1

Saturday, February 25, 2012

Purolator THE ABSOLUTE WORST BEYOND DHYL, FED EX, DHY., ETC.

Ok so its snowing, its a blizzardl and its thursday in Winnipeg. I NEEDED AN ENVELPE, desperatrely from winnipeg by next day. So instead if driving same day, i thought I would call to see how much this would cost. I asked exactly how much would a pick up from one location and delivered to another be....she gave me the amount after asking info about the envelelope. I called the next day after hours of not rec.....to only hear not one customer rep knowing that they are taking about....this john said well you only have to pay your side, i said there was only supposed to be one charge...that just got worse....this Manager of Customer Rep. could not speak english...it might be 18 AND 30....18 AND 30...so i would say what you mean and 30....18 dollars and 30 dollars...and the shmuck NAMED MCALLEM kept repeating i said 18 and 30......FINALLY I SAID YOU DON`T MEAN 18 DOLLARS AND 30 CENTS DO YOU«É SURE ENOUGH...LOL.....LIKE COMMON, THIS IS SUPPOSED TO BE THE SUPERVISOR OF PUR0LATOR...SOMEONE WHO CANNOT EVEN EXPRESS THE ACTUAL AMOUNTS IN CANADIAN DOLLARS. i BROUGHT UP THAT I WAS QUOTED AN EXACT AMOUNT AND ACTUALLY ASKED WHO AND HOW MUCH SHOULD I MAKE THE QUEQUE OUT FOR....AND 2 DIFFERENT CUSTOMER REPS GOT IT WRONG....WILL FOLLOW UP AFTER SPEAKING WITH REP..BELIEVE IT OR NOT AFTER ALL THAT I DID NOT EVEN GET MY PACKAGE.......PUROLATOR IS THE WORST EVER I HAVE TRIED THEM ALL AND IF YOU WANT A REFFRAL, DO NOT USE PUROLATOR........fkept saying io

1

Thursday, February 16, 2012

Purolator is a joke!

Purolator is a huge joke. I have had to use this shipper several times and each and every time it turns into a huge inconvenience. First off their shipment tracking online or by phone sucks. All it ever says is picked up by purolator. No information updates ever making it difficult to arrange for me to be home for delivery which brings me to my second issue. When the info did update it was wrong. Several times I have left work or missed it to be at home to meet my package and of course. No delivery. I phoned there today and when finally was able to speak to someone he was a huge dink. Customer service gets 0 stars as far as I'm concerned. People at depot not much friendlier. My third and final issue is this. We live about an hour and a half from a city. I have had more than once only one delivery attempt if I happened to not be home for delivery. There has never ever been a second attempt made. This makes this interesting when working shift work and having to arrange a 3 hour round trip drive into e city because they won't try a second attempt. I will not ever by choice choose to use purolator or recommend them. Terrible.

1

Sunday, February 05, 2012

Avoid Like the Plage

Every time I get shipping with purolator my package is either not delivery is not attempted but they say they did, it is lost, or sent to the wrong house. Most recently I bought a new monitor from New Egg, Great online store only problem is the free shipping option is purolator. My monitor qualified for a mail in rebate but I have to take the rebate sticker off the box and put it on the rebate form. purolator put a delivery attempt sticker over the rebate sticker so now I can not get my rebate. If I could give negative rating I would. Pay the extra for FedEx they don't mess up. (At lest in Saskatoon they are really good). purolator is a disaster on wheels literally.

4

Tuesday, January 24, 2012

Not that bad...

I've ordered 2 things from F21 canada using purolator... personally i'd prefer to use canada post despite no tracking, but F21 uses purolator. the first time it arrived while i was at home, not very quickly (10 days, but it was 5-10 day shipping) i signed and got my package of goodies. second time, not as simple, everyone was away at work at the time (save for the dog) and they left a slip with the adress of a place to pick it up in town but still fairly out of the way (in the industrial park next to a carpet seller.) after getting driven out there, there were 3 or 4 people in that day, the place was very shabby, with outdated posters on the walls, and one guy with a beard and a ponytail (though dont be too alarmed, theyre relatively common here.) waiting on the line single-handedly. it was a long wait because the lady ahead of us was shipping a package to india with purolator.. but we gave the slip and we got our package. oh, and that package came VERY fast. like, 2 days with the 5-10 days shipping option. no clue why.

honestly, its not as terrible as reviews make it out to be.

1

Thursday, January 19, 2012

I wish I could give less than one star

Purolator is THE worst "delivery" company out there.

I hesitate to use the word delivery, because they are essentially an inter-warehouse shipping company, and so are about as convenient as using VIA rail to get a parcel to my doorstep. They make ONE attempt at delivery (compared to 3 for FedEx and UPS) and in many or most cases the date of delivery is unpredictable. What is the chance the average joe with a job is going to be home at 1:30pm on a random weekday?

Your packege then it goes to the warehouse, which is typically out of the way. Compare this to USPS/Canada Post, with post offices in almost every neighbourhood. So I call in a favour to get a lift to the warehouse and find the time between work-- and am confronted with a 15-person lineup and only one employee. Seeing as purolator doesn't actually make many deliveries, you would think they could amp up their warehouse staffing. 45 minutes later I get my package.

Next time, postal service will be the first choice, then UPS/FedEx/DHL/any other company. I"d rather not ship then go with Purolator.

1

Friday, December 30, 2011

worst company ever

a package that is sent out from a toronto company to a toronto residence is taking 2 weeks to be delivered when it should take max 4 days. Every time i track the package it states that a address verification is needed...when they have all the info. super annoying i've been wasting my days waiting for the package to arrive. worst service ever, and the customer reps dont know what theyre talking about one says one thing another says another.

1

Friday, July 22, 2011

Rudeness by Rote

I have worked at home three days in the past month in order to receive shipments which did not arrive due to driver error (went to wrong address, "ran out of time").

When I called to get things sorted out I got consistently rude, evasive and downright dishonest answers.

Problems with delivery service is one thing, but rudeness and a refusal to acknowledge mistakes is not acceptable.

1

Wednesday, June 29, 2011

Vancouver Downtown Location

I am very disappointed with the level of service with this company. I recently ordered some replacement ink for my printer from HP. The package arrived when I was home but I could not go out immediately. I ran out as fast as I could to meet the Purolator delivery person, by the time I got out here was gone! it wasn't event a minute. So I get a call from him later on in the day but I could not take the call immediately. I call him back a few hours later and no one picks up! I try calling again the next couple of days and to my surprise no response! So a week later, I go the the pick up center in downtown Vancouver to see if I could pickup my package! I didn't have my tracking number but I gave them my last name and some other info, they told me there was no such package with my name! I asked them if they could pass me a number to whom I could contact to get the tracking number, BUT as incompetent as the customer service representatives there, they didn't have a number to give me. Instead of going to Purolator for help, I went to Hp. I then found the tracking number and I called Purolator to see if I could pick up the package today. After I called them they told me that the package has been sent back to HP because they only hold packages for 5 days. Excuse my language but ...WTF, at no time was I given indication of that.

I needed that ink as I will be doing a lot of printing this semester. Now I will have to tell HP to send the package again and this fiasco will probably happen all over again! I an very disapointed to say the least!

This could of all been avoided if the person with the package waited an extra 30 seconds.

Some potential improvements for Purolator:
- The delivery person should wait a little longer and if the receiver is not there they should post a message with pickup information with certain deadlines!
- provide tracking and pickup information at the door for those who cannot pickup their package immediately. (inform them that their package will be shipped back to the sender in 5 business days if the package is not picked up!)
- customer service should spend a little more time explaining things to people. they lack poise in this area and it shows for people that don't use their services often.

Purolator, you should fire your operations consultants, seeking as they are not able to mitigate these issues!

4

Monday, March 07, 2011

Can't get much better.

My mother is a Nurse, so is my cousin and my sister in law. They all get me to order scrubs and different things they need for work for them online. They usually use three different websites, two offer Purolator, UPS, DHL or FedEx and one offers Purolator, Parcel Force or DHL. Needless to say I have tried all of the shipping companies and the best 3 are Purolator, UPS and FedEx. I must say Purolator may not be as quick as UPS or FedEx, but the package always looks nice upon arrival.

1

Saturday, March 05, 2011

Purolator never deliver the package and they can't find it at all

Purolator is a cheater service company.

1

Saturday, February 19, 2011

BULLl$H!T at Purolator

This is terrible they messed up 3 times and then they tried to blame it on the company who I bought the product from. I needed the product for the weekend and know I will not get it for another 4 days, even though the company is only 1 hour drive from my house at most. Worst Customer Service I have ever seen. Nobody should ever ship through them... EVER

1

Tuesday, January 18, 2011

Purolator sucks BIG TIME!!!

I had to wait for freaking 2 week for my 2 parcels I called customer service two time they always end up taking my address and everything and tells me they are going to send it to me tomorrow but end up me staying whole day waiting for my parcel and non of them show up like WTH !!you guys need to take a look at your service !!! It sucks BIG TIME!!! That customer service guy( name is Jason something ?) is stupid as hell!!..Both the day he acts like nothing happened and takes my address and next day same thing happens !! He doesn't do this job properly how come he is even a customer service representative!!!!!!!!!!!

1

Friday, December 24, 2010

Consistently Unacceptable Level of Service!

Multiple and multiple accounts of Purolator not delivering parcels!

Purolator did not call my cell as instructed, did not bother going in the
building even though my superintendent testifies he let the delivery person
in the building. My wife and I were home all the time caring for our new
born baby. There was no paper notice left in the mail box either. I only
received an automated call requiring me to pick up my parcel from a
warehouse. Ultimately, instead of spending my time off work by assisting my wife with a few-days-old baby, I had to drive around town and collect my parcel from the Purolator warehouse.

Purolator has consistently not delivered the parcels to my home, instead,
telling me to pick the parcels from their warehouse. This happnens every
single time I expect a message from Purolator.

The delivery persons ignore the notes I left on the file in
regards to the phone numbers to call and other delivery instructions.
Purolator's understanding of delivery is to collect the money for the
delivery service and then simply make the goods available for pick up at a remote location. What an interesting business model! Rip off!

My experiences with Purolator over the last years have been horrible,
unfortunately, can't opt for another delivery method with some of my shippers. Purolator is a warehouse, not a courier service and I will try to avoid dealing with Purolator in the future whenever possible.

One week after I filed the above feedback with Purolator, they have done it again! Awful company! Shippers be aware that your clients on receiving end are not happy. Please choose another delivery company that actually delivers the goods.

jixi found this review useful

1

Tuesday, June 08, 2010

I TRULY DEEPLY HATE PUROLATOR!!!!!!!!!!!!!!!!

This is my first time in 30 years ever signing up for an account just to complain about a COMPANY!
I live in TORONTO and i have been waiting for a shipment from TORONTO for 3 weeks!

1) first attempt they tried to deliver my package, but for some reason it ended up back at the depot.

2) purolator called to reschedule a re-delivery. THEY NEVER CAME.

3) today they were supposed to come, once again my package ended up back to the DEPOT.

I am really fed up. I tried calling every number, customer service, sales line to reach them but it always says UNAVAILABLE!!!!! but they are able to reach me every time!!!!!!!!!!!!!!! SOOO MADDDDDDDDDDDD!

1

Tuesday, February 02, 2010

2/10 They keep screwing up.

Purolator is extremely disappointing. Normally, I wouldn't write any review for any complany, good or bad. But company is huge, they have to be more strict with their workers. I've had on 4-5 occassions a "address correction required" which is apparently supposed to mean that the driver came to the door and it was the wrong house. They then send the package to the warehouse for pickup, even though someone was home when they "came to the door"; this is another way of them saying, my shift is done for the day, i'm not going to bother with the rest of the packages. By the way, purolator's bourndaries for Depots are very messed up. I have to drive 20-25 minutes north for pickup, when there is a purolator 5 minutes south of me. BUT, what is worse, the homes that are north of me go to the depot south of me, when they should be going north and i should be going south. No sense in this company. BUT, i have to say, their customer service reps on the phone are nice (if you can reach one!), which is why i gave a 2, otherwise, it would be a zero. i pay for a delivery and have to go pick it, what a useless company. UPS has never had a problem coming to my door. I will purolator straightened up and treated it's customers better. drivers should be reprimanded for not doing their job properly. if their shift is over, another driver should take the package and drive it would the same day. unbelieveable.

1

Monday, September 21, 2009

No notice before returning to sender

I ordered something and it was sent with Purolator. Purolator returned it to the sender telling them that they could not find my address. They had my correct address. When I phoned Purolator to find out what the problem was, they claimed they did deliver it but no one was home. I never received notice that they came to my home. There was no phone call made to me, no note left on my door. NOTHING before they simply returned it to the sender. This company is completely UNRELIABLE, LAZY, and LIARS. They don't even deserve one star.

1

Wednesday, January 07, 2009

No notice of package at all. Suddenly Purolator decided that I "refused" my package

Compared to UPS and Fedex which are U.S. owned companies, Purolator and Canada Post suck big big time. In the case of Purolator, I received no notice whatsoever. I proactively tracked my package, it showed in their website that I "refused" my package which will be returned to sender. They said they did not have my buzz number, even though my name is clearly listed at the apartment front lobby. Excuse me? How do you Canadians learn to make decisions for your customers, EH??? Why are you so lazy? You could have given me a handwritten note. Plus, my home phone is listed on the package, you could have called me?!? Do you seriously expect me to just wait all f**** day for you to deliver???

Just like that? Return to sender? Without even letting me know I got package? Learn some basic business work processes, a-holes!!!

If other shipping companies have systems in place to notify customers of package, why can't Purolator have similar system? Tell me how you f*** piece of s*** can compete internationally?

Purolator can rest easy now because of lack of competition in Canada. Canada is a f**** communist country anyway ... everything is monopoly. Do you, for once, think about your customers? Common courtesies? EH??? Common sense???

Have a great life a-holes!