Purolator Reviews 

Don’t EVER get a package delivered by this service. I’m a student and I ordered my router to my house A WEEK AGO. I’ve had no internet in my house for nearly 2 weeks. I have called 3 days in a row asking where my package is. Each day they give me the same answer, always saying it will be tomorrow. Today I spoke to a manager and now he says it will take another 4-5 days. I genuinely cannot wait that long, I have assignments and important things to do. They put me on hold today and then hung up. By FAR the worst customer experience I’ve ever had. This company needs to go out of business.

Extremely disappointing experience with Purolator. My package has been circulating between their hub and “on vehicle for delivery” for 4 days, with no actual delivery attempt.

The driver initially left a notice asking me to pick up the package from a location about a 30-minute drive away. I went there the next afternoon, only to find out that the package wasn’t even there.

I’ve contacted customer service several times, but no one has been able to provide a solution or meaningful assistance. Four days of delays, wasted time, unnecessary travel, and poor customer service. Very frustrating and definitely not the level of service I expected.

Nothing worse than their service. They dropped my package off at their depot 40 minutes away from my home and their customer service said they have no idea if it can be redelivered?

Absolutely TERRIBLE service. One of the worst shipping experiences I’ve ever had.

Purolator managed to lose packages, provide useless/inconsistent information, and waste an unbelievable amount of time. Every step of the process feels unnecessarily slow and poorly handled. Customer service was frustrating, communication was terrible, and nobody seemed to actually know what was going on.

You pay for a shipping company to deliver a package—not lose it, make you chase them for answers, and then expect you to deal with the consequences of their mistakes.

The level of incompetence and lack of accountability is ridiculous. If you have an important package, I genuinely would think twice before trusting Purolator with it.

Absolutely unacceptable service. Extremely slow, extremely frustrating, and completely unprofessional. I would give 0 stars if I could.

Shouldn’t even be a company how do you even dieliver a package to a abandoned house/wrong house right after driving past the right house that girl who was driving should be fired she clearly doesn’t know how to do her job properly at all get a grip purolater 😡😡😡😡😡😡😡😡😡😤😤😤😤😤

As a client I now refuse to buy from merchants who use Purolator as a shipping service.

As an agency with 27 ecommerce stores running on Shopify Plus, I have now cancelled all my accounts with Purolator.

Dragonfly/Intelcom works relentlessly 7/7 to get product delivered to clients on time, everyday even on Sundays and deliver until 10 pm in order to respect their obligations.

Purolator has NO reason for being this shitty except for bad management, arrogance and taking their clients for granted.

Tracking said delivery attempt was made...and got depot in town...no phone call that package arrived and no delivery attempt was made...doorbell camera...terrible lying service

I had an excellent experience with Purolator this evening.
I asked my bank to mail a new card to me through Purolator carrier yesterday and received my card this evening.
I call that very good service.
Thank you for your great service.

Worst delivery service consider a law suit for damage of property meat was send to us via puralator our package was a day late then today after waiting whole day at home 04/09/2026 the delivery driver just came did not buzz just left a pickup note while we were at home the whole day now its weekend and monday is a stat holiday meaning our meat will be ruined seems that purulator hire uneducated people who cant think or read wich is very bad for customer service why wait two days at home not to get your parcel delivered i wouldnt recoment or advice do not use their service. we called the customer service but we spoke to a dignbat that does not understand english purolator is a scam be aware.

I was travelling in Alberta from Vaugha, Ontario and forgot my medications for a chronic illness at hom. My wife sent the medications to the hotel where I stayed with Purolator express delivery on a Friday evening with a delivery guaranteed for Monday at 9 am. I was supposed to check out and continue on travel that day. When I checked the Purolator tracking syste, it said ETA was Tuesday (a day after the day they promise) so I cancelled the deliver. Purolater returned the package but refus to issue a refund. First they made an excuse of weather related delay. When I pointed out there was no severe weather, they changed it to be about the pick up time at the Staples location where my wife made the deal. It’s just about $102 but I guess they are willing to risk losing us as customers and getting bad reviews over i. So they deserve this review, which I plan to post on multiple sites.

They are in the business of delivering notes, not packages. They never ring doorbells. Ever.

Consistently lies about attempting delivery. Whenever a vendor uses Purolator I reconsider now because 4/5 times they demonstrate a level of incompetence that seems malicious.

My package was delivered with no advance notice while I was out, and the note left behind sent me to a pickup address where it wasn't. I was then bounced between multiple branches and the head office over several days, each time given a different location or promise (pickup here, delivery there, ready now, not ready), and the package was never where I was told it would be. Customer service calls were just as frustrating, with inconsistent answers and no one able to confirm where my package actually was. Multiple wasted trips, no reliable tracking, and no accountability. Can't recommend.

Probably the worst customer service I have ever seen. Absolutely useless.

Monday I was to receive a delivery. Received an email driver tried to deliver undeliverable they said they left a unable to delivery notification no where to be found. Called Purolator they where to send it to Nolan Hill For pickup instead it was put on a truck out for delivery. Same story say I wasn't available. So now I have wasted 2 days sitting at home for my delivery. Contacted them again promised it would be sent to the Nolan Hill location. Instead they sent it to Northmount location not even close to each other. I have now picked it up. Talk about incompetence WOW. So frustrating.

This is the absolute worst courier service I’ve ever encountered. They parked right next to my house, yet sent me an email claiming they tried to deliver the package but I wasn't home. Now they’ve sent a message asking me to come and pick it up. Why pay them for such lies?

DON'T SHIP WITH PUROLATOR
Does not delivery on date/time they say. When you contact them you don't get straight answer. Typical answers: (i) we don't know wait; (ii) call after 10:30 for an update; (iii) We can't trace your package, you have to wait; (iv) we don't know when it was delivered; (v) connection was missed, we don't know where it is or new date/time; (v) can you call me when you have an update? We don't provide that service, you have to call us; and on and on and on.

Just dont let these guys deliver your stuff. Because I promise they wont. I had ordered a vinyl for myself, and it had said it arrived(but it didnt). So I checked the proof using my postal code, and they had completely gave it to the wrong house despite my address being right there on the front of the package. Not to mention the fact their "assistant" on the phone is 1. Not real, and 2. doesnt actually help..it instead makes you wait for like an hour to just speak to a real person, which in this case isnt helpful if your package got delivered to the wrong type of person. Luckily, we were able to recieve my package from a nice lady as it was just around 20 houses down. These guys shouldn't even have jobs if they cant check a proper address or postal code. That's the easiest part of the job!!!!!!😬

Purolator should be shut down and Canada Post they always screw up my shipping and they can never ship to my place not even at a Canada Post don't ship through Purolator or Canada Post use UPS they actually deliver to your door in rural Canada

Scammed $230 because they lost my the wifi modem I was returning back to Rogers and after they did their investigation they said they couldn't find my package. They told me that that Rogers has to file a claim but Roger's tells me its not their problem and I have made multiple called to their office with no luck. Both companies refuse to help me. I feel robbed. I want my money back and I will keep posting negative reviews until I do!