Raiffeisen 

no hotline??? You call them in need of some help after years of service and must talk to some automatic maschine without further help?

Strong complain.

I am a publisher located in London, United Kingdom.
Sunday, 4th of August 2019 at 22:20, 9 days ago, traveling in Reghin (Romania) by trying to withdraw money from a local Raiffeisen ATM installed in Iernuteni Str, No. 12, despite the ATM apparently it was well working, - on ATM screen it was running a bunch of annoying adverts, - even before being asked what kind of bank operation I want to do, my business card has got STUCK in the Raiffeisen ATM.

Monday, 5th of August 2019 at 12:30 by contacting the bank manager Adela-Carmen Oleleu, agency director hub 18, I was happily informed that the mentioned Raiffeisen ATM was out of order in software and mechanical testing processes.

Obviously, the bank failed to put in the ATM screen a notice “ATM OUT OF ORDER”.

At least they could save energy at night by switching off the mentioned ATM. The bank could prevent people to introduce their bank cards in the ATM in order to withdraw cash.

With my business card swallowed in Raiffeisen’s ATM and because the bank absolute negligence, passivity, blatant rudeness and enormous lack of respect, I’ve spent by now more than 9 days sticking around in the city waiting for the bank manager call in the event of a return of my seized business card.

Honestly, I’m wondering what the bank procedures to get back my business card and how long would that normally take or I must cancel the card as it was stolen by Raiffeisen ATM?.

I'm assuming that getting back my business card is nonsense as it is the bank “new” ATM in testing procedures. I will NEVER use again a Raiffeisen Bank ATM.

Beware Raiffeisen Bank.

Worst service I have ever had in Russia. Unprepared professionals, no clarity of information. Save your nerves and money choosing another bank to put your money! They translated my name into russian in 4 differents ways in their system and a simple transaction takes about 15 days to be completed. They refuse the data bank all the time because of their mistakes.

Worst Bank. Charging for every activity even after closing my account.

Bad bank. Charges €4,20 to take money from the only ATM in Damuels. So much for an integrated EU

Worst service I ever had. I felt like I was dealing with professional crooks. Save your nerves and money choose another bank.

Such a bad costumer service , worse bank ever , they never poc up their phone , they dont respect people in rows and waiting for hours , they don gove you your own money . WORSE bank EVERRRR

Problem: "Reiffeisen online banking" page is showing incorrectly and doesn't allow you to log in.

Multiple "official answers" after calling them: "Uninstall your antivirus / antimalware protection".

My bigger problem and why I gave this a 1/5 stars:
- The lies they told me, I told each representative that I have a different AV (after they asked what AV I was using, that was after I was baffled at how "stupid" the suggestion to remove my protection is)
- REP1: yes, that's the problem, uninstall kaspersky
- REP2: yes, that's the problem, uninstall avast
- REP3: yes, that's the problem, uninstall norton
- REP4: yes, that's the problem, uninstall malwarebytes

TL;DR:
- Problem on their end? Expose yourself to all of the malware found on the internet just so you can do something that they can't properly configure.

If you have another bank in your city, use that one instead, avoid this one like the plague, it doesn't have 1 stars just for show, this one actually holds it's head high.

I was going to share my nightmare but after having read the other reviews there is no need... they say it all... what is really shocking is that there is no communication anywhere on this site or elsewhere that Raiffeisen is attempting or trying to make things better or even cares...!!! This is like an organisation in the last sages of disintegration when all hands have jumped ship and those that are left on board are simply too hopelessly overburdened to do anything at all to help.....

UPDATE; TEN DAYS LATER THE BANK HAS FINALLY COMMUNICATED TO EXPLAIN THE PROBLEM, SUGGEST A SOLUTION, AND APPARENTLY, HAVE FIXED A COMMUNICATION CHANNEL, OR SO IT SEEMS... SO WELL DONE RAIFFEISEN! BUT NOT REALLY GOOD ENOUGH TO REPLY AFTER TEN DAYS.... TRY 48 HOURS?

The worst Bank in whole Austria. When I ask questions to the employees they always give me wrong details and I have to lose time to go back and ask again. They seem like they don't know their own job. To start a new account you have to have an appointment first !!!! And if you are working normally in the morning, you have to take a day off, because the latest are at 14:30 o'clock. Another thing was that when I asked for a credit card they told me that they will send me a message to deliver me one after my first salary was delivered in my bamk account, I waited for almost a month, and when I finally lost my patience and went to the Bank to ask why there was a delay, they acted like they knew nothing about it and asked to make the procedure from the beginning !!!

I have found this bank the best in Switzerland. They have been courteous, helpful, and excellent in service to their customers, and this has been my experience in the many years I have been an account holder at the bank in Lauterbrunnen, canton Bern. It has been a pleasure dealing with them directly, and I have never had a complaint or disappointment in them. They are reliable, honest, and trustworthy.

raiffeissen bank = maximum stress!!! e-banking a disgrace. i've been blocked 3 times from accessing my ekonto ebanking account from outside the czech republic. i had to travel from the uk to prague to sort out the first time . today, once again i cannot access my funds from the uk...had enough and will be withdrawing all my funds as soon as my access is fixed.

Where to start....................... This criminal organisation is in my opinion not a bank. When I opened my account the guy told me that if I would do a couple of transactions my account will be for free. First month in the weekend (when I can not receive money on my account) they took 250 czk 15czk Card insurance: Basic 2x 129czk fees listed in transaction´s detail. Because of this unsuspected nice action I got 60 overdraft and because that they give me 2!!!! fines from 500czk?????!!!!! W.T.F
After two months I understand there system and only pay 250czk and some little other transaction costs. I am dutch and sometimes need to send money to Netherlands, I tried half day and went to my rb office for help. Also mr Einstein there has no idea????!!!! True story!!!!! Now 6 months later I need something from them. With a monthly income approx 3 times maybe 4 the average Czech salary, I ask for a overdraft from 6000czk and they rejected............ Call the nr boy on the phone can not help me of course. But I have to go on Tuesday to the rb where I opened my account, because there they have my portfolio............ Amazing isnt it? So if you want to pay way tooo much for a lot of annoyance no service or any benefit at all then RB can be highly recommended

Visited Russia and tried to use ATM 0986 in Gorstiny Dvor in Saint Petersburg on March 27th, 2016. I entered my card and pin code and and the machine kept saying "Your request is being processed" before I even could make a choice. I waited and nothing happened for 10 min. Then suddenly the ATM took my card. There was nothing wrong with my card, I called my bank and they confirmed that everything is good from their side my card is good and active. Then I called the ATM service number at Raiffeisen Bank and they restarted the ATM, but I could not get my card back. They said I had to wait 7-10 days to get MY card. A card that was perfectly alright and belonged to me on behalf my bank. Raffeisen Bank stole my card so I couldn't pay my hotel or a taxi to the airport and no help and understanding from their side - just robot answers nothing is possible and it is basically my own fault. When I tried to explain the situation that I was a foreign tourist in Russia and this was my only card and I needed it today, because this was my last day in Russia and I had to check out of my hotel and pay for my stay the ATM service guy just hung up. What a shi..tty bank. From now on I only refer to Raiffeisen Bank as Scheissen Bank. I think someone in that bank should by a dictionary to the obvious incompetent management of Raffeisen Bank in Russia explaining the meaning of the words "service" and "theft". I was I could, but you still hold the card you stole from me. Stay far away from this so-called bank.