RC 2 ME reviews

1

Thursday, May 10, 2012

false promises

first i ordered my st1 nitro rc car via phone using the phone number stated on there website which was all great, they said it would be a few weeks untill the stock came back and as soon as it does my car would be sent out rite away.
that day came and went so i called them on the same number again and again the phone number i was trying to ring seemed either cut off or like there was someone cutting me off as it rang, so i decided to email them asking what stage my order was at "nothing back" so i emailled them and phoned them for the next 3 days asking whats going on ? "nothing back" the next day i got an email from rc2me saying that they had stock issuses and could not provide me with my order and had refunded the cost of the order back to me, so after 3 weeks of waiting for my order i was told it wasnt even coming at all !!!
anyway as a goodwill gesture i was told i would recieve the rc car for free when it comes back into stock along with £100 gift voucher for there store for all the problems they have caused, which i thought was brilliant so i was very happy as you can imagin, "so i wait" ...............
"and wait".................... "and wait".............."nothing" so i emailed them about were my car was and when would it be despatch from there store, "nothing" so i ended up sending them upto 15-20 emails asking them were it was and when i was getting it untill a guy called "ashley" emailed me back say it was being prossesed on monday ! still nothing 2 weeks later after an email was sent to them every day sometimes twice a day asking were my car i was promised was ?? (dont forget this is coming up to nerly 2 months since i first placed my order) anyway i sent them a final email asking them if i didnt hear from them i would be leaving poor feed back on trust pilot, for them to email me back almost rite away with " thanks for letting us know " were the words i was sent via email, so i take it there never was a free car or a £100 voucher like i was promised, altho the car i wanted was back in stock on there website for 2 weeks. i will never use this company ever again for anything or will none of my friends or family. ( THERE IS NOTHING HERE THAT I HAVE BLOWN OUT OF PROPORTION, I HAVE TOLD IT AS IT WAS AND HOW I WAS TREATED AS A CUSTOMER )

Dean Collins found this review useful

1

Tuesday, May 08, 2012

DO NOT TRUST

Tried to make a pre order they took my money, they said it was going to be with me by 27th March when ask for tracking number on 26th they said they where going to stop my order & refund me. still have not had money back even tho they have said a number of times that they where going to put it back.
+ they took 3 x the amount of money out of my account on 3 occasions (witch has caused a lot of stress )after the 1st time there reply was

I am writing in relation to your recent email.
I understand your card was overcharged by our payment processor. This
error occured when our system attemped to make transactions for the value
of your pre-order 3 times. This was quickly noticed and resolved by our
company accountant and has affected all of this month's pre-order
customers.
Due to this matter we have made changes to the way we process orders and
have switched payment processors. You may notice that our worldpay option
is no longer available as a payment method on our system and has been
replaced by [EXT REF] Notification of this error has
been submitted to your card issuer who should write to you to inform you
of this overcharge.
I hope this did not cause you any distress and hope you have had the funds
returned to you quickly by your card issuer. If there is anything else I
can help you with please feel free to contact me.

--
[NAME]

Customer Manager
ST Direct

[NAME]

They did pay this money back but still trying to get pre order money

if you look on there web site WORLDPAY is still there.
can't get hold of them on phone, the only way I could get any contact was message on facebook & odd email .(now I'm blocked on facebook message to them)
All they do is LIE
they don't want to help all they say now is contact your bank

Tried contacting RC2ME today(14th MAY) to ask if they where going to do anything about returning my money & there reply was


Hello terry,
As you decided to take matters public we are not going to assist you further, please contact your bank to resolve this issue through visa disputes.
If you are going to bad mouth us on the internet, you cannot expect our help.
Kind regards
Customer Services


as you can see this company does not like the truth & are not willing to help resole any problems

4

Thursday, April 19, 2012

n/a

a small delay in stock, recieved the other day for my son, very sturdy packaging. great savings, on the car itself. reasonable in all shipping times.

5

Tuesday, April 10, 2012

RC2ME

thank you RC2ME for fast free delivary. good serive, good quality, friendly staff, ect. pleased with product, everything works really well. will buy in furture from you :)

5

Sunday, April 08, 2012

Reliable Service

Just wanted to say thank you for my condor buggy. Really happy with the product it was well packaged and easy to setup. Very personal service by Ashley he helped every step of the order process. Will buy from you again without a doubt!

1

Thursday, April 05, 2012

Dont Bother

Lucky to even get a 1 star to be honest. First one got lost in the post, 2nd one didnt even get sent, took 3 times the amount out of my account, promised a free car for my sons birthday still no car 4 weeks later. un contactable dont even waste your time,

5

Monday, March 26, 2012

JUST FIRST CLASS

My taigen 1/16 bulldog tank came on friday 23rd march as informed spot on, best packaging i have ever come across well done, price very competitive. I would recommend to any rc tank buff to make RC 2 ME there first port of call , many thanks and well done definitely worthy of a five star rating

Terry Denslow found this review useful

5

Thursday, March 22, 2012

Fast delivery

Pleased with product good quality, easy to use website/help guides. Shipping was upgraded FREE was very very happy with next day delivery. Thank you!

5

Tuesday, March 20, 2012

great service

great service my son is forever buying rc stuff and we are happy with prices and very fast delivery :) will be buying again thank you

1

Tuesday, March 20, 2012

can not get hold of anyone and they lie to you

they told me 5 times my order had been sent off on different day (NAME REMOVED) and after a month and a half they still have my money as i carnt get though to anyone and will not reply to email. think its a fake company or run buy [BAD LANGUAGE REMOVED], going thought small clames to try get money back

5

Tuesday, March 13, 2012

Free Delivery Upgrade!

Ordered the NB16 and selected free standard shipping. Item was upgraded for free to next day delivery. Arrived this morning. Really impressed! Spot on customer service!

5

Tuesday, March 13, 2012

Very Happy

Did write this last week but it was deleted!!

Anyway for my £5 voucher :) ...

I was really happy with the condor buggy i ordered for my son. It did make a great birthday present. Ordered standard delivery but was upgraded for free by the staff. So even better for me - saved me £8!.

Will buy from again very soon i think!

5

Tuesday, March 06, 2012

Happy with purchase

Ordered a Yama petrol buggy last week, arrived this morning. Everything packaged well with clear instructions.

Nice easy to use website

1

Sunday, March 04, 2012

Refund policy is attrocious

Cancelled an order before it'd even been processed and was told it'd take 30 days to receive a refund, ridiculous and enough to put me off ever buying here again.

5

Friday, February 17, 2012

Thank you

Thanks rc2me for a great product. really happy with it. Technical support was great too. Andrew quickly pointed me in the direction of the correct transmitter i needed. Will be buying in the future !

5

Tuesday, February 14, 2012

really fast

the item was recived in 2 days! fast service, fast wait times only took a few mins and got all the answers i needed unlike others where i waited along time on the phone. competitive prices cheapest i found. all in all very happy with service would buy again for sure :)

5

Friday, February 10, 2012

Really good prices

I have been buying Rc stuff for the past 5 years from various suppliers but I am amazed at how cheap RC2ME's stuff is. Comparable products with other retailers are sometimes £20 - £30 more than RC2ME! Delivery took a few days but worth the wait for the massive saving.