Reply from Rocketaquatics
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Rocketaquatics reviews
- Reviews (152)
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- Ruben Alonso
- London, GB
- 3 Reviews
quick service, good communication
Delivery was faster than promised, and advice given by them was perfect
Featured review of Rocketaquatics
- Graeme
- Bradford, GB
- 1 Review
Great product !
I got the delivery and unboxed it, built and ready to go. This is a great product and really looks good in my dining room. After the 3 days acclimatisation the fish were placed in the tank and WOW.
I recommend this if you want a quality product, not the cheapest but you get what you pay for!
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- Johanne Buchanan
- Renfrew, GB
- 1 Review
Fast delivery. Perfectly packed. Great price
I bought a fish tank and i was very pleased with how fast the delivery was. It was here within days of ordering. The item was packed really well. The tank itself is a fantastic size and the filter i got works really well. The fish love the bigger environment and are happy. I will definately use this company again.
- Lorraine
- London, GB
- 1 Review
Quick and Well Wrapped!
We are delighted with our recent order from Rocketaquatics, we purchased a condesation lid for our hexagonal fish tank. It was very well wrapped and arrived undamaged and with plenty of bubble wrap to play with :) Would use this supplier again!
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- Debra Norgate
- Dewsbury, GB
- 22 Reviews
Best Yet
Absolutely fantastic. Very quick delivery of all items purchased
- J-Ro
- 2 Reviews
Good service
The item arrived quickly and was competatively priced compared to other websites. The product was not brilliant but thats down to the manufacturer
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- Janice Bennett
- Cannock, GB
- 1 Review
TETRA POND STICKS
The price was brilliant and they were delivered very quickly and efficiently.
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- Max Richards
- East Retford, GB
- 1 Review
Tetra pond sticks
Communication, price and delivery could not be faulted, Thanks! I will use this company again.
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- Tee Ong
- 3 Reviews
not too bad
the service was ok. thought postage for return of items should have been refunded as it was faulty!
- David
- Buxton, GB
- 1 Review
GREAT CUSTOMER SERVICE
I have to say even though I made the mistake with dimensions of my required tank, Rocketaquatics staff accepted my mistake and I returned the tank and had a no quible refund... FANTASTIC! I hope to find the right tank and hope I can order from them in the future.
- Rona
- Llanrwst, GB
- 1 Review
Good service.
I ordered Tetra Pond floating food for the 120 goldfish that live in our pond. I had an email advising me when the product would be delivered, and it arrived on time and undamaged. The only thing that always annoys me is that when I look for the product on the website, I can never find it in the quantity we want, and always have to type it into the Search box!
- J. Hyde
- Surrey, GB
- 1 Review
Excellent service & fast delivery
Order for pond food placed Sunday 18th March. Goods delivered 08:30 Tuesday 20th March. Excellent!
- chris
- 1 Review
fast delivery and great product-thanks
I was finding it very difficulkt to find a replacement tube for my tank and finaly found it on this site. i ordered on a Friday and it arrived Tuesday.
Thank you
- carol
- hapton, GB
- 1 Review
carol. hapton
I have a fish tank which I have had for several years, I have had difficulty finding replacement bulbs for it. Rocketaquatics had the item in stock and it was delivered within a few days. Excellent service.
- jane
- bridgwater, GB
- 1 Review
Fast delivery but not happy with item
I ordered a replacement strip light for my aquarium last year but it 'died ' after just 5 months use. I got in touch with Rocketaquatics and was told that lights were not covered by their warranty . Had no alternative but to re-order another one. Arrived very quickly but as it cost me nearly £20 I hope this one lasts longer.
- sally
- Chelmsford, GB
- 1 Review
Fast efficient service.
Good communication. Item arrived quickly.
- Andy Stevenson
- walsall, GB
- 1 Review
Refreshingly fantastic service!!!!!!!!!!!!!!
Bought a Fish r Fun bow fronted aquarium with a wooden stand to match at an unbeatable price (£49 cheaper than anywhere else).
Delivered within 48 hours and looks absolutely superb.
Well done Tony and the team at Rocket - will definitely deal again.
- Mo
- billericay essex, GB
- 1 Review
Mo Vincent, Billericay
I purchased an Exxo Terra Viv, The service was excellent it was delivered superfast. The price was very good. Colin the chubby frog is very happy in his new home. I will go back for any more that I need to buy.
- Julie, Huddersfield
- Huddersfield, GB
- 1 Review
Julie, Huddersfield, West Yorkshire
I purchased the Jewel 56L Fish Tank about two weeks ago. My son, who is 7 years old is extremely pleased with his new fish tank. His two feather tail fish, who are called spot and goldie, are very happy in their new home!
This fish tank is an extremely good starter tank for anyone, and it definitely comes fully recommended.
Julie
- Bob Campbell
- Burry Port, GB
- 1 Review
- kim
- London, GB
- 1 Review
- gdm
- 1 Review
Quick and easy
I bought fish food from Rocket Aquatics - I've used them before. It was easy to find and order what I wanted, and it was delivered quickly
- Delia Richardson
- Ryde, GB
- 1 Review
first class
Always quality products, reasonable prices and quick despatch
- Rachel Thomson
- Orkney, GB
- 1 Review
very happy
Very reasonable prices, simple ordering process, good communication, order arrived swiftly to Orkney, which is great cause some companies refuse to post to Orkney. Very satisfied, will definately use again.
- Petra Claussen
- 1 Review
Nothing but praise
My experience couldn't have been better. I ordered a small tank plus some accessories on Saturday afternoon, an email to confirm the order was received immediately. On Sunday I then got another email informing me that the tank would arrive on Tuesday - which it did. It was expertly wrapped and packed (my partner joked that you could have played football with it and it wouldn't have broken). A steal at a price of at least £10 below that of any other supplier.
- Helen
- 1 Review
Still not recieved my item
website says despatched 03/03/2012 now 07/03/2012 still havent got it, dunno when I am going to get it...meanwhile I have a tank without condensation tray...
Not good
- Andy Duncan
- Portsmouth, GB
- 1 Review
A measure of a company is when things go wrong!
As the title suggest, a measure of a company in my opinion is how they deal with any problems that occur. In this repect I have been very disappointed with Rocket Aquatics.
I bought a Juwel Rio 125 aquarium with matching stand. This arrived fairly promptly (although courier only called when they were outside my house and not the day before delivery as an email advised - probably not RA fault). Overall quality of the product is fantastic but I expected this as I owned one of these tanks previously.
Unfortunately the light unit did not work. Made several attemps to contact Rocket Aquatics by phone and email with no joy. Phone would just be answered by a message stating their opening times and to leave a message. Really quite annoying when this is played between their stated opening times! Finally got through and explained the issue. 'Lady' I spoke to offered no apology and was quite rude. I explained to her about the issue and had tried all the remedial work she had advised. Therefore she arranged for a replacement light unit to be sent. She advised that once it was received I should contact them so that they could arrange to collect the faulty unit.
Once this arrived it still didn't work. Contacted Juwel direct as suprise, suprise there was only the automated message from Rocket and was advisd that it sounded like a faulty bulb, however there was no way to be sure without another bulb as when 1 bulb fails neither will work.
Took the unit to a local aquarium shop (in hindsight I should have bought from here in the first place) and we were able to determine it was a faulty bulb.
Managed to get in contact with RA again to advise and arrange to have the unit shipped back and a new bulb sent out. I was then informed that I would have to pay to ship the item back!!
Advised that I was told that they would cover the cost but I was duly told that as the light unit was not faulty (and bear in mind that I had tried everything they suggested and that there was no way to tell if a bulb was faulty without a replacement) then I should bear the cost as they had to pay to ship the item and would have to pay to ship the replacement bulb.
After many emails to dispute this and a call to their very unhelpful staff I as basically told that they would not pay for the return.
Therefore I paid £11 to send the item back.
They sent the replacement bulb.
In my opinion the customer service is shocking and they may well of get out of paying £11 return carriage but they have lost me as a customer for life. A fish tank is just the start and I will always need accessories, fish food, replacement filter sponges etc but I will not be buying them from Rocket Aquatics.
So keep your fingers crossed that everything is ok with your order as you will be in for a bumpy ride if things go wrong.
- Paula Jenkins
- 1 Review
Great Service
We ordered a replacement tank which appeared online to be amazingly good value in comparison to many others we had viewed. It arrived as promised and was extremely easy to construct, all components were present and it was indeed fantastic value. It is now home to our very happy fish which are enjoying more space in which to swim and we are enjoying the attractive new tank. Would deffinately recommend this company and will certainly be buying from them again.
- John Ball
- Shrewsbury, GB
- 1 Review
LET DOWN BY A POOR PRODUCT. SHOULD HAVE BEEN TOLD.
Bought what we thought was a good deal. The complete package. Tank, cabinet everything to set up and get the quarium underway. A present from my wife. Arrived when it should have done and very well packed. The front flap lid did not sit true protruding by about 2mm at one end. It was noticeable and it spoilt the look of the unit . Phoned this company several times in office hours but no reply and they did not return call. Took photographs and e-mailed them. They did phone us and admitted they knew of the fault and said it was not the same for all of them and they suggested we could return the tank and they would send us another one. They also said they would consider a bit of compensation.
I felt I had been duped as they knew of the fault and they could have and should have said something at the point of order but they didn't.We have decided to keep the tank. We emailed them informing them of this and of our feelings and asked them to consider compensation as the tank is not right.
We have phoned several times and left messages and emailed them more than once but no response.
I feel a very poor company to do business with and we shall not be doing any more.
- ALEX FLETCHER
- Isle of Mull, GB
- 15 Reviews
Aquraium light bulb
I found your web site very easy to navigate and the prices you charge were very competitive. I also received my aquarium lightbulb sooner than expected. All in all a wonderfull service. Thank you very much.
- sharon m
- clitheroe, GB
- 1 Review
- Steve Love
- Eastleigh, GB
- 1 Review
5-star service, 5-star company!
Order arrived very promptly. Price including postage still cheaper than available locally. What more can one ask for!
- BrianW
- Aldershot, GB
- 1 Review
Very Good Company
Everything arrived ontime and as described.
Staff very helpful and friendly. i did have an issue whereby i had no confirmation from Rocket as to my order, but later found this mis placed in my junk mail folder.... ooops ....:-)
Product very competitively priced and will use this company again without any concerns whatsoever.
- Andy
- 1 Review
Top notch!
Everything arrived safely and quickly. On top of that, everything was at a really good price. Will definitely use again and recommend to anyone !
- sandra priest
- lewes, GB
- 1 Review
very satisfied
great company to deal with, items always delivered on time,customer service is excellent, great value, will always use thanks
- Delia
- london, GB
- 1 Review
Satisfied
I ordered my tank and it arrived very quickly. Although I have not taken the tank out of the box I am sure everything is fine and would order again from rocketaquatics!
- barry
- Telford, GB
- 1 Review
Very good service
I ordered a Ferplast tank I was informed straight away that there was none in stock and they had ordered it. After a couple of days i emailed and asked for an update on the delivery. Within a couple of hours i had a email to get in phone. I phoned and was told threr was a problem with the supply of this tank, and was asked if i wanted a refund ,carry on waiting or chose a different tank. with the aid of the website his advise i setled on a Juwel rio tank. The difference was refunded and delivery was promised in three days, it arrived in two. What ever company you deal with i always find the courier is the week link and knowing this i have all deliverys sent to my work place I found the service was one of the best i have delt with on the internet and i will be using them again. i think it was abit unfair of the previous revew to take a point off for a problem caused by the couier as i know whatever courier is used they are all as bad as each over
- James
- Blackpool, GB
- 1 Review
Let down by delivery
Ordering, price and quality are beyond criticism. The process was easy and I would order with confidence in future.
I have deducted a point because the delivery was flawed. I was advised the delivery would be Friday so took day off - no delivery. Waited in Saturday - no delivery. Whilst at work Monday, delivery attempted BUT, even though my neighbour offered to take the delivery, it was not left because they did not have proof of my identity! I contacted Rocketaquatics who directed my enquiry to the courier company who in turn advised that the delivery would be on Tuesday (no time) and so I took the morning off hopefully to receive the item AND arranged with my neighbour AND left ID etc etc as instructed.
Yes, it was delivered on Tuesday (late morning - NO ID required so I could have been anyone yet my neighbour needed MY ID for delivery - something wrong there) but allowing that this is a 'specialised' delivery company I have to say that it was frustrating and a no where near as good as Royal Mail!
Therefore GREAT COMPANY and GREAT PRODUCT but i future (and yes I will order again) I will be asking for Royal Mail service.
- mick
- birmingham, GB
- 1 Review
Excellent.
Very good to buy from and quick postage will definitely use again.
- dylan
- un, GB
- 1 Review
frf 555 tank
good price, fast service, good communications, very well packed altogether a nice company to do business with
Rocketaquatics is no. 5 in the category:Pets
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