I was a bit concerned about calling a service center to replace my passport. In these times of identity theft and unscrupulous "online businesses", it was such a relief to talk with Terry and to be so well informed every step of the way. He not only knew his "stuff". but he also was clear about what I needed to do, put my mind at ease about the process, and in the end, he delivered - even 1 day ahead of time. Great job, indeed! Thanks Terry!! I highly recommend both terry and his company to handle all your passport needs!!