South Smoke Shop 

Received KM hookah vase with crack on vase. After contacting customer service was sent a disclaimer for KM products because they are handmade they may have imperfections. However because this product has a crack it is likely to worsen over time and this is not a helpful resolution. I will avoid future business and would not recommend dealing with SouthSmoke.

Overlooked some items in my order. Reached out to sales and someone got back with me quick. Kenneth went above and beyond to help me figure everything out. Thank you again for all the help.

Received the wrong order 3 times in a row. Finally gave up and requested a refund for the hookah. Micheal Appel was completely useless and rude. He told us he would give us a refund if he couldn't fix the problem and did not fix the defective hookah. His solution was to send an additional 2 hookahs, that were not the same design. Michael was completely unprofessional and rude. He kept interrupting me when I was talking and we even got into a shouting match. I eventually went to my bank and filed a dispute and received my money back. I would not recommend this business to anyone.

The front desk ladies have no respect to customers liers, unprofessional maybe they should learn how to deal with customers in a good manner.

This is the worst company to deal with tried to place a order five different times each time they cancelled the order for security reasons. When I called customer service they told me to try making a new account and order which I did they still cancelled the order. All that trouble and the manager wanted nothing to do to make it right for my trouble. I am very disappointed because at one point I really had a good experience with his company.

Three orders avoided by Security reasons. But what I did wrong - nobody can't tell me.

Worst experience ever. Their refund policy is pathetic. They will KEEP your money. I repeat THEY WILL KEEP YOUR MONEY!
Ordered a big order, couldn't clear customs, sent it back, they didn't provide a refund. They said they can provide me with a gift card but not the original refund. What is the use of a gift card when their packages are getting stuck at customs?
Pathetic. Never buying from them again.

I think the reviews posted here are for southsmoke.com not south smoke shop or is it the same place? If it is then I would like to add.

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1 star: Bad

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Placed 2 orders with them they voided both. Called my credit card company and they said that there are no issues with my card. Then I told them I will give bad review and the response was as follows: Dear Valued Customer, Thank you for contacting the SouthSmoke.com Customer Service Center! Our security team uses data to determine if a transaction is high risk. Unfortunately there is a ton of fraud in todays world and sometimes computer analysis makes mistakes. Instead of jumping to conclusions, allow us the opportunity to assist. Please supply us with a photo copy of your ID along with a photo copy of your card account and we will be glad to submit this information to our security team for further review. Thank you and we look forward to serving you in the future. Sincerely, Customer Relations SouthSmoke.com Toll Free Customer Service 888.57.SMOKE (888.577.6653) Fax 305.402.2300 Sound like an identy theft to me. Never in my whole life of placing orders on line was I ever asked for such info. They can keep their products. Be aware.

they send me two rutten double apple al nakhla tobacco,was chip $12 ! this was my first and last, i contacted them regarding ,after 3 attempts, they email me with such return policy!!!

Only ordered from South Smoke once and won't order from them ever again. I ordered a hookah for my boyfriend for Christmas and as soon it came in I knew it wasn't fitting together right. I ended up giving it to my boyfriend early and he knew there was something wrong too. The bowl wouldn't fit over the rubber gromet and it wouldn't slide down all the way so the bowl was hardly connected. It looked like it was going to fall off and as we looked closer the ceramic bowl wasn't in a circular shape, it was shaped like an oval so that's why it wouldn't fit correctly. We tried calling to get a different bowl and they told me to take wet paper towel and wrap them around the stem and slide the bowl over it. I never heard of this before and kept asking for a replacement bowl. They said they'd send one out after I called 5 times and emailed them. They said I'd have to buy something else before they'd send me a new bowl.
So my boyfriends Christmas was instantly ruined and I had to find a different bowl elsewhere. We tried the wet paper towel thing and it shattered the bowl that came with it. Thanks for the crap bowl and the even shitter advice 🙄

Our hookah arrived and the box had obviously been opened and resealed. The ceramic bowl has large chips and two places where the glaze was missing. The metal stem has the plating peeling! The water bowl also has a chip. When we called, they said they have a disclaimer that handmade products will have flaws! LOL. They are obviously selling seconds for sure! We sent pictures of the defects. Three phone calls and several emails and they finally promised to refund our money but we have to pay shipping! This is a 22" hookah! Stay clear. Less than quality and they make it extremely difficult to get a shipping label and refund. Horrible customer service and dishonest company!!!

Was a customer for years. Would have a few crushed coals now and then but never had to deal with customer service. Until they sent me the wrong order. First they call me and tell me that i have to send my package to the right customer. And the otber customer would send me mine. After thinking about it, i decided to just return it. I dont want someone else touching my stuff like that. When i asked "what if the other customer doesnt send it?" Im told "then i will be even greater in your debt." The most unprofessional thing ive ever heard. I was told they could not overnight me a new package. After dealing with them for a few hours Im told the fastest they can get me a new order is 5 days because "our packages have been picked up for the day". The irony in the fact that i have to go to the post office now just to get my own money back but they cant send me a new package is insane. Just find another company.

Edit: they contacted me again and told me they may be able to get it to me quicker

South smoke house is the best been going over there for like 5 years now ..The workers help u the fast and so nice. Can't bet it .love them

Alright service

Terrible customer service. Representatives so not know how to treat new clients. Have an awful system in place. Tried to set up my account for almost 3 weeks! DO NOT DO BUSINESS WITH THEM. Go to hookah wholesalers or Hookah Shisha.

Always delivers great quality, and the service is brilliant

"I have been using this company for years. They have great prices and quick delivery. I recommend them to all my friends. Truly an outstanding company."

have always been totally satisfied with my purchases and their products !!!!!!!!!!!!

Couldn't ask for any better service than SSS provides. There aren't any "smoke shopes" in Gainesville, therefore I have to use SSS.

Thanks
SSS for your prompt service.