DISGRACEFUL!!!!!!!!
I don't know how many thousands of dollars I've spent with Supplement Warehouse over the years but I'll never spend another cent!!!
After over an hour on the phone on hold, I'm told after not receiving ANY contact for 3 weeks the products I had ordered (in replacement of products I had ordered 3 weeks earlier and never received as they were not in stock) were also not in stock!!!! It took ME chasing them AGAIN to find this out! The worst part of this is their website showed both sets of products were in stock.
Over the past 6 months I have received incomplete products (shaking cups without the mixing utensil) and when I emailed the team at SW querying my order I received sporadic and sarcastic responses - again, two or three weeks after my initial enquiry. In addition to this they replied that 'this batch didn't come with the mixing utensil'. I feel this is a MINOR detail customers should be made aware of.
I gave up on email communication but when I tried to call their prompts did not work and eventually when they did I was always on hold for at least a half hour.
I'm sorry but this is simply no way to treat ANY customer let alone loyal customers who spend thousands.
I was left shaking my head today when after 55 minutes I finally spoke with a representative who informed me there are only TWO employees on the SW team designated to respond to ALL emails and phone calls.
It's 2016 and this level of service (or more accurate disservice) is beyond unacceptable!
There are other sites out there girls and guys, you don't want to waste all your hard work and time dealing with amateurs like Supplement Warehouse!
