The AA Insurance Reviews 

I feel other customers should be aware of an important condition in AA Insurance's car insurance policy.

My vehicle was damaged while legally parked and through no fault of my own. However, I discovered that unless you can:

-Identify the other vehicle
-Obtain confirmation from the other driver or owner that they were at fault

you will still be required to contribute towards the repair costs despite paying insurance premiums. In my view, this places an unfair burden on customers who have done nothing wrong.

I was caught out by these conditions, which were not clearly highlighted during the purchase process and were instead buried within policy documents and information on AA Insurance's website. Although AA Insurance eventually agreed to waive the excess, they also indicated they intended to cancel my policy. This would have negatively affected my insurance record and potentially made obtaining future insurance more difficult and expensive.

While the matter was ultimately resolved, I found the AA insurances internal complaints process to be transactional, inflexible, and lacking consideration for the circumstances of the incident.

We went with the AA because we thought big name can’t go wrong.But when we made a clam they told us it wont be done until December that will be over 2 and half months for a repair that’s ridiculous.
So we won’t be recommending or using again
You have been warned.

Good service

Easy to navigate, competitive price, quick process

i was happy with the level of cover, but lets see if i have to make a claim how they respond.

Extremely disappointed with the AA – an accident from 2024 and still no proper resolution

I am writing this review because I feel I have been completely let down by the AA and, after almost two years, I still do not have a proper resolution to my insurance claim.

I was involved in an accident in 2024 which was not my fault. There was CCTV/video evidence of what happened and the third-party insurer accepted liability. Despite this, I have spent the last two years trying to get my claim dealt with properly.

I have repeatedly had to chase the AA for information and progress. I have been passed between different teams and have struggled to get clear answers about what has actually happened to my claim.

What is particularly concerning is that I understand my claim was closed by the AA on 23 December 2025, without me being informed that it had been closed. I was still trying to get the matter resolved. I do not understand how a claim can simply be administratively closed without the customer being properly informed, particularly when the underlying issues had not been resolved.

I have also had issues regarding the way the fault position was dealt with, the valuation of my vehicle, payments, losses and other costs. I have raised complaints and asked specific questions, but I still feel that many of those questions have not been properly answered.

Most recently, I received a Final Response from the AA offering £100 compensation. I have made it clear that I do not accept this as an adequate resolution.

I am not looking for excuses or another generic response. I want someone within the AA to take ownership of what has happened, investigate the handling of my claim properly and be accountable for the way this matter has been dealt with.

After nearly two years, I should not still be having to fight to get answers about an accident that was not my fault.

Customers should be able to expect their insurer to communicate with them, keep them informed, deal with their claims properly and provide a clear route to resolution when things go wrong.

Unfortunately, that has not been my experience with the AA.

Able to purchase car insurance requested

Very straight forward process... managed to get everything I needed with in this policy so very happy...

Everything it was so easy to join up

Misleading guidance led to unnecessary fees

I took out a policy on my daughter's first car ahead of her 17th birthday, as I needed to move the vehicle beforehand and planned to add her as a driver once she was eligible. When I asked via the online chat, I was told she couldn't be added until she turned 17, which seemed perfectly reasonable. Earlier quotes I'd run using a placeholder date of birth had returned a price for a 17-year-old driver, so I had every reason to believe this would be straightforward.

Unfortunately, when her birthday arrived, I was informed that the company doesn't insure 17-year-old drivers at all. As a result, I had to cancel the policy, with additional fees!

The purchase process itself was simple enough, but the information I was given didn't reflect the company's actual policy, and that inconsistency cost me both time and money. Clearer guidance at the outset would have avoided this entirely. I've since arranged cover with Hastings Direct, who were able to help without any difficulty.

I'd encourage anyone insuring a young driver to confirm age eligibility in writing before purchasing.

Got off comparison website. Good price. Easy process.

Been with the AA previously very reliable

Easy to follow good price

I changed to the AA for my car insurance as they had the most competitive rate, with the added extras I required.
The whole process was easy and straightforward. Great service

It was very easy to navigate around the questions. My only criticism is when you try to make an account, the 6 digit code doesn’t come through quick enough! As soon as it comes through and you try and type it in the screen has timed out and it’s sent a new code!

A very easy and simple process,resulting in a competitive price.

After customers leave the AA they get constantly bombarded with unsolicited mail. Please stop this wasteful endeavour. It is not good for the environment or for the recipients.

Unable to verify my email address [to sign into my account] your email takes too long to arrive, this is the 3rd or 4th time I have tried,and no it isn't in the trash folder

Good price, right cover.
Internet application easy with conformation and questions being answered by telephone.

Easy to understand, cover was what I needed at a good price