Since I am happy to write bad reviews when a company deserves it, it is only fair that I write a good review when a company goes out of their way to do the right thing.

I ordered 3 pairs of boots from 6pm.com. One pair fit (I kept them), one pair did not fit (I am returning them), and one pair was extremely poor quality, particularly from what is normally a very high-end shoe producer (Etienne Aigner). So in my return request I told 6pm.com this information, expecting them to do nothing at all (as they do not pay for return shipping, which I knew). I was okay with this because their prices were very reasonable, so I knew I was taking on this burden.
However, to 6pm.com's credit, they took the time to write me back, apologize for the poor quality of the one pair of boots, and have not only paid for return shipping for the defective boots, but also for the boots that did not fit, just to be nice and for my inconvenience. AND, they apologized to me - wow!

I do not see this kind of customer service very often these days, and I want to acknowledge how impressed I was with 6pm.com. Good job - I will definitely order from them again.