I was very excited to find a great pair of rainboots for a great price. After I ordered, I tracked the shipment and was happy when my package arrived within a couple of days (sooner than expected). Unfortunately, when I opened the box, there were no rainboots in it, but instead some sort of sheer scarf/wrap. I'm not exactly sure what it is because I never opened the clear packaging. The paper in the box had the correct order number on it. I immediately e-mailed cs@6pm.com to find out how to return and get the correct item shipped. After weeks, I received no response. I went on the website to return the item, but there was a note that said if the wrong item was received to contact them before returning. So I sent them another message through their contact us section on their website. I have still received no response. My 30 days since ordering is almost up, so I'm going to try returning the item, but I have absolutely no expectation that they will return my money or be able to figure out that they shipped the wrong item. Very disappointing experience and I will most definitely never order from them again. What makes it even more disappointing is the fact that 6PM is owned by Zappos, and Zappos is very well known for their excellent customer service. I guess that part of the Zappos business model didn't catch on at 6PM.