Reply from All About Underlay
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All About Underlay reviews
- Reviews (143)
- Robert Baranowski
- 1 Review
- Verified buyer
Good price, quick delivery, easy to purchase.
Very easy to get what I needed quickly at a good price. Website was good on technical detail for a layperson such as me.
Featured review of All About Underlay
- Cheryl Cartwright
- 1 Review
- Verified buyer
Spot on!
I visited your website by sheer chance and found underlay similar to some recently purchased. I had asked for a quote from the company concerned for another room and after putting the measurement required into your calculator I was thrilled to find the quote was half the cost! I was happy to pay the delivery fee and was even happier when the underlay was delivered around lunchtime the next day.
Thanks for a great service and there will be further orders coming your way!
Reply from All About Underlay
Thank you for the review.
- Lee Dougan
- 1 Review
- Verified buyer
Excellent
Product was as stated. Price was lower than competitors by a good margin. Had issues at point of purchase due to the page timing out - but this was my fault and the customer service team rectified swiftly, which ensured that the delivery was made on the date I required it. Would highly recommend this company and their products.
- john
- 1 Review
- Verified buyer
- Mrs M
- 2 Reviews
- Verified buyer
Excellent service
Easy to use web site full of really useful information. Excellent service, swift delivery. Can highly recommend
- Zena Davis
- 1 Review
- Verified buyer
excellent efficient service
The web site was excellent.The process of ordering was simple and quick. The order was acknowledged. The order was notified as being despatched and upon delivery the driver made sure the underlay was left in a safe place, all in all from start to finish the service was first class. Well done and thank you!
- Sarah Lee
- 1 Review
- Verified buyer
Excellant company!
Great product at a great price. Would definately buy again. The door strips are a superb quality. Many thanks!
- Chris Rawlins
- 1 Review
- Verified buyer
Outstanding!
Choosing the right product was easy as the features and benefits were clearly set out.
The ordering and payment process were simple and streamlined. I loved the fact that I did not have to pay extra for next day delivery. The driver and his mate were friendly and efficient.
The product itself, Silentfloor, does exactly what it says on the tin. We have installed it under laminate and it really dulls the sound of your foot hitting the floor. It has enabled us to install a laminate floor in a flat where, normally, only carpet would have been acceptable to the freeholder.
Five star product, five star company!
Reply from All About Underlay
Thank you for your review.
- JAM
- 1 Review
- Verified buyer
Nice simple ordering process!
Didn’t take long to order the underlay and it was here the next day!
Reply from All About Underlay
Thank you for your review.
- Nicola Birtwistle
- 1 Review
- Verified buyer
Quick service but both rolls of underlay ripped.
According to the delivery driver, he just drives the truck - he`s not stacked it, but he did photo the damage as proof of the rips.
I don`t think the shop would sell it like this (or would hope not) so would suspect it`s the couriers, but it does reflect badly on the sale as a whole.
Reply from All About Underlay
Sincere apologies for situation you describe above.
Every roll is inspected before it leaves the warehouse to ensure that it has not been damaged in storage - unfortunately it is then in the hands of our third party courier company.
We reported this incident with the courier company as this delivery is unacceptable - and spoken to the manufacturer to see if there is anything that can be done to strengthen the packaging.
Apologies again.
- J
- 1 Review
- Verified buyer
Superb
Excellent advise and cheap prices
Reply from All About Underlay
Thank you for your review.
- Darren
- 1 Review
- Verified buyer
Great info for selection. Great price. Fast
Great info for selection - clear web site. Great price - i checked around. Fast delivery. from DIY man
Reply from All About Underlay
Thank you for your review.
- John F Hall
- 1 Review
- Verified buyer
1st class internet supplier
Efficiency from start to finish. Speedy delivery - product as described - super!!
Reply from All About Underlay
Thank you for your review.
- Aaron Goodrum
- 1 Review
- Verified buyer
Good quality underlay for a very good price - but let down by customer service and vague delivery times
Having bought the underlay on a Monday evening, I promptly received an email on the Tuesday morning to say it had been dispatched. The dispatch message did state that it was expected to arrive the next working day, although it is possible that it may not arrive until two working days - for a working person this could cause much inconvenience and I felt that a more precise delivery slot could have been offered.
Come 4 pm the following day the delivery had still not arrived and, as I only had that day off to receive the order I was concerned that it may not be arriving. I called the customer service number to ask that they confirm my underlay was definitely going to be arriving that day, or if it was going to be delayed until the next working day. The lady advised me that they were very busy and therefore may not be able to find this out and get back to me, but they would try if they could. They never did.
Thankfully, my order did arrive an hour later. However, to tell your customer's (who pay your wages) that you are too busy to help them simply isn't good enough. This, combined with vague / uncertain delivery times was a dampener on what was otherwise a good service - a good, easy to use website, good quality underlay and a good price
- longhoserose
- 1 Review
- Verified buyer
Superb fast, efficient service thanks.
Superb fast, efficient service thanks.
Reply from All About Underlay
Thank you for the review.
- Mike Clulow
- 1 Review
- Verified buyer
Item was as ordered and in quick time.
Don't need to add to the above
.
Reply from All About Underlay
Thank you for the review.
- kate
- 1 Review
- Verified buyer
fantastic service
first time ordered from company, had emails to comfirm when coming, even when my son was still in bed when delivery man came he called me , unable to take his call , rang him back and he came back to delivery my underlay...now thats what i call service, i will be ordering from them again
Reply from All About Underlay
Thank you for the review.
- Rex Gimblett
- 1 Review
- Verified buyer
Can't fault them. Great price, speedy delivery.
Thank you allaboutubderlay for a great price and immediate delivery.
Reply from All About Underlay
Thank you for the review.
- Barry Skelton
- 1 Review
- Verified buyer
First class service
Couldn't be better, first class service and lowest prices, and so easy.
Reply from All About Underlay
Thank you for the review.
- Paul Kent
- 1 Review
- Verified buyer
Efficient
Good web site, easy to purchase and good feedback on where the order was at. Recommended
Reply from All About Underlay
Thank you for your review
- Carolyn Montgomery
- 1 Review
- Verified buyer
Customer service second to none! Thanks to David A!
David is a star, thank you!
Reply from All About Underlay
Thank you for your review
- ian graham
- 1 Review
- Verified buyer
eacellent, thank you
all went so well
Reply from All About Underlay
Thank you for your review
- Edward Ball
- 1 Review
- Verified buyer
Value for money and top class service
Saved £61 on Carpetright price. I made a mistake on the order which was rectified over the phone without any problems.
Reply from All About Underlay
Thank you for your review
- Gail
- 1 Review
- Verified buyer
Top Notch
Very speedy delivery. Easy to navigate web page. Will be using this company again. Would recommend to friends. Underlay is excellent quality.
Reply from All About Underlay
Thank you for your recommendation
- Mark smith
- 1 Review
- Verified buyer
Good value and delivered in time scale
Easy to use web site and good value for money, saved 50% on the same product if brought from carpet shop!!!
Reply from All About Underlay
Thank you for your review
- Sharon
- 1 Review
- Verified buyer
Fantastic service
Great quality and service.
Great price arrived when stated.
Would highly recomend
Reply from All About Underlay
Thank you for your recommendation
- shirley west
- 1 Review
- Verified buyer
great service
hi i ordered my underlay and it was delivered within about 4 days great
Reply from All About Underlay
Thank you for your review
- Roger
- 1 Review
- Verified buyer
Helpful website, would use again and recommend to others
No problem in recommending to anyone. However, it's worth noting that website states standard delivery is normally next working day whereas after you've ordered and when you receive confirmation of despatch this says to allow 2-3 working days for receipt. My goods arrived after 2 days.
Reply from All About Underlay
Thank you for the feedback - we will investigate the discrepancies.
- E Whiteley
- 1 Review
- Verified buyer
Quick delivery and good price
Happy customer
Reply from All About Underlay
Thank you for the feedback.
- Paul Beech
- 1 Review
- Verified buyer
Excellent service
The ordering system was very simple and delivery was prompt. Will be using this company again in the future.
Reply from All About Underlay
Thank you for the feedback.
- David Steele
- 1 Review
- Verified buyer
Excellent Service
Fast efficent service at an excellent price
Reply from All About Underlay
Thank you for the feedback.
- Dr Taylor
- 1 Review
- Verified buyer
Superb
Phoned for advice on a esoteric question about replacing underlay for better sound and impact dampening (young children!). Ended up speaking to the boss who gave excellent advice.
Underlay delivered speedily and now it's fitted the difference is marked. Price was excellent as well. Many thanks
Reply from All About Underlay
Glad we could help.
- Anna Moorhouse
- 1 Review
- Verified buyer
Great choice, quick reply to emails
Great choice, will be using this company again!
Reply from All About Underlay
Thank you for the feedback.
- Bob Valentine Trueman
- 1 Review
- Verified buyer
Honest. Timely. Informative site
See above, no more need be said
Reply from All About Underlay
Thank you for your feedback.
- Massimo
- 1 Review
- Verified buyer
excellent and fast
great product and trustworthy seller
Reply from All About Underlay
Thank you for your feedback.
- Wayne
- 1 Review
- Verified buyer
very good service
Fast reliable service, even up to the north of Scotland. Very recommendable
Reply from All About Underlay
Thank you for your feedback.
- Chris
- 2 Reviews
- Verified buyer
Fab value for money service
Fantastic price half price to carpet right. Speedy delivery . Good quality product . Thank you
Reply from All About Underlay
Thank you for your feedback.
- Stephen
- 2 Reviews
- Verified buyer
Fantastic telephone support and very useful specification onlineinformation
Very prompt delivery made the start of the job quick and easy. The information available online made choosing the right product for the job easy.
Reply from All About Underlay
Thank you for your feedback.
- Jason
- 2 Reviews
- Verified buyer
Nice and simple with no hassle
Quick and easy to order.
Deliveries were very quick to be made.
All items delivered as ordered.
Will use again on the next room!!
Reply from All About Underlay
Thank you for your review.
- Luke
- Huntingdon, GB
- 2 Reviews
- Verified buyer
Quick delivery, great service
Very helpful staff, providing a great service, very quick delivery and at a good price to, recommended.
Reply from All About Underlay
Thank you for your review.
Everyday Low Prices
Everyday Low Prices
Here at All About Underlay we don't pretend to have sales and buy-now discounts - you can shop from us any day, knowing you will be receiving everyday low prices. And because we are so confident, we offer a Price Match Guarantee on all our underlay. In the unlikely event you find the same underlay cheaper elsewhere online, then we will match the price. See website for full details.
Service at AllAboutUnderlay.co.uk
Our Customer Service Promise
Our aim is to provide the best possible customer service and support. We want everything to be the best it can be – a website that is easy to use, a friendly and helpful customer care team on the end of a freephone telephone number, the best products at the lowest prices, and a slick process that gets the product to you as quickly as possible. If you need more information, please don't hesitate to call us on 0800 310 2014 or email info@allaboutunderlay.co.uk.
About AllAboutUnderlay.co.uk
We are part of the All About Everything group. We aim to offer a broad range of products which make living easier, more fun or more pleasant. The range is increasing all the time, and either already includes or will include clothing, soft furnishings, flooring, kitchen accessories, gardening products, and disability products to help when things become a little harder to do. We are proud to be British, and whenever we can we source our products from the UK. We try to always tell you which products are British so that you can be proud too. We don't stock 'cheap and nasty'. Our philosophy is to start with good products, and to offer choice with even better products. We want you to be utterly delighted with everything you buy from us and to receive the best possible balance of quality and value, so if you ever visited our offices you would find us muttering 'good, better, best' as we walk along the corridors. The bottom line for us is this. We want you to shop with us again and again, and to tell all of your friends how good we are. We will only do that by providing the right products at the right price backed up with an easy to use shopping experience and exceptional service. Check out our other websites (and we're adding more all the time): www.AllAboutContemporaryArt.co.uk
Visit All About UnderlayContact AllAboutUnderlay.co.uk
HD2 1GN Huddersfield
United Kingdom
Category
All About Underlay is ranked 1 out of 3 in the category Decorate
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