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Very easy to get what I needed quickly at a good price. Website was good on technical detail for a layperson such as me.
I visited your website by sheer chance and found underlay similar to some recently purchased. I had asked for a quote from the company concerned for another room and after putting the measurement required into your calculator I was thrilled to find the quote was half the cost! I was happy to pay the delivery fee and was even happier when the underlay was delivered around lunchtime the next day.
Thanks for a great service and there will be further orders coming your way!
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Product was as stated. Price was lower than competitors by a good margin. Had issues at point of purchase due to the page timing out - but this was my fault and the customer service team rectified swiftly, which ensured that the delivery was made on the date I required it. Would highly recommend this company and their products.
Easy to use web site full of really useful information. Excellent service, swift delivery. Can highly recommend
The web site was excellent.The process of ordering was simple and quick. The order was acknowledged. The order was notified as being despatched and upon delivery the driver made sure the underlay was left in a safe place, all in all from start to finish the service was first class. Well done and thank you!
Great product at a great price. Would definately buy again. The door strips are a superb quality. Many thanks!
Choosing the right product was easy as the features and benefits were clearly set out.
The ordering and payment process were simple and streamlined. I loved the fact that I did not have to pay extra for next day delivery. The driver and his mate were friendly and efficient.
The product itself, Silentfloor, does exactly what it says on the tin. We have installed it under laminate and it really dulls the sound of your foot hitting the floor. It has enabled us to install a laminate floor in a flat where, normally, only carpet would have been acceptable to the freeholder.
Five star product, five star company!
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Didn’t take long to order the underlay and it was here the next day!
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According to the delivery driver, he just drives the truck - he`s not stacked it, but he did photo the damage as proof of the rips.
I don`t think the shop would sell it like this (or would hope not) so would suspect it`s the couriers, but it does reflect badly on the sale as a whole.
Sincere apologies for situation you describe above.
Every roll is inspected before it leaves the warehouse to ensure that it has not been damaged in storage - unfortunately it is then in the hands of our third party courier company.
We reported this incident with the courier company as this delivery is unacceptable - and spoken to the manufacturer to see if there is anything that can be done to strengthen the packaging.
Apologies again.
Excellent advise and cheap prices
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Great info for selection - clear web site. Great price - i checked around. Fast delivery. from DIY man
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Efficiency from start to finish. Speedy delivery - product as described - super!!
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Having bought the underlay on a Monday evening, I promptly received an email on the Tuesday morning to say it had been dispatched. The dispatch message did state that it was expected to arrive the next working day, although it is possible that it may not arrive until two working days - for a working person this could cause much inconvenience and I felt that a more precise delivery slot could have been offered.
Come 4 pm the following day the delivery had still not arrived and, as I only had that day off to receive the order I was concerned that it may not be arriving. I called the customer service number to ask that they confirm my underlay was definitely going to be arriving that day, or if it was going to be delayed until the next working day. The lady advised me that they were very busy and therefore may not be able to find this out and get back to me, but they would try if they could. They never did.
Thankfully, my order did arrive an hour later. However, to tell your customer's (who pay your wages) that you are too busy to help them simply isn't good enough. This, combined with vague / uncertain delivery times was a dampener on what was otherwise a good service - a good, easy to use website, good quality underlay and a good price
Superb fast, efficient service thanks.
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Don't need to add to the above
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first time ordered from company, had emails to comfirm when coming, even when my son was still in bed when delivery man came he called me , unable to take his call , rang him back and he came back to delivery my underlay...now thats what i call service, i will be ordering from them again
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Thank you allaboutubderlay for a great price and immediate delivery.
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Couldn't be better, first class service and lowest prices, and so easy.
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Good web site, easy to purchase and good feedback on where the order was at. Recommended
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David is a star, thank you!
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all went so well
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Saved £61 on Carpetright price. I made a mistake on the order which was rectified over the phone without any problems.
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Very speedy delivery. Easy to navigate web page. Will be using this company again. Would recommend to friends. Underlay is excellent quality.
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Easy to use web site and good value for money, saved 50% on the same product if brought from carpet shop!!!
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Great quality and service.
Great price arrived when stated.
Would highly recomend
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hi i ordered my underlay and it was delivered within about 4 days great
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No problem in recommending to anyone. However, it's worth noting that website states standard delivery is normally next working day whereas after you've ordered and when you receive confirmation of despatch this says to allow 2-3 working days for receipt. My goods arrived after 2 days.
Thank you for the feedback - we will investigate the discrepancies.
Happy customer
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The ordering system was very simple and delivery was prompt. Will be using this company again in the future.
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Fast efficent service at an excellent price
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Phoned for advice on a esoteric question about replacing underlay for better sound and impact dampening (young children!). Ended up speaking to the boss who gave excellent advice.
Underlay delivered speedily and now it's fitted the difference is marked. Price was excellent as well. Many thanks
Glad we could help.
Great choice, will be using this company again!
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See above, no more need be said
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great product and trustworthy seller
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Fast reliable service, even up to the north of Scotland. Very recommendable
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Fantastic price half price to carpet right. Speedy delivery . Good quality product . Thank you
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Very prompt delivery made the start of the job quick and easy. The information available online made choosing the right product for the job easy.
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Quick and easy to order.
Deliveries were very quick to be made.
All items delivered as ordered.
Will use again on the next room!!
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Very helpful staff, providing a great service, very quick delivery and at a good price to, recommended.
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