I have been a shopper with Amazon for many many years and have always encountered a pleasant shopping experience.

Recently, I experienced two problems:

1. Royal Mail loosing my parcel (not Amazons fault) but a full replacement was send quickly and without fuss.

2. Buying a sub standard product - this product was returned (paid for by Amazon) & refunded again without fuss and all through their fantastic online returns facility.

Overall, I am and continue to be a very satisfied customer of Amazon and if you haven't given them a try, I highly recommend that you do.