Appliance City Reviews 

I had ordered a washer dryer with appliance city.
I did have an issue with their delivery and installation partner BJS - however appliance city managed this as best as they could. I only wish they had sent their own team earlier to rectify the mistakes made by BJS.
One recommendation I have is to stop working with them since negative experiences with them - especially faulty installations of appliances - can negatively impact you as well

I had a problem with my appliance. The service provided by Appliance City to resolve the issue was outstanding. Highly recommend

I genuinely don’t know how a single fridge order can go this wrong so many times.

I ordered a fridge from Appliance City to coincide with moving house. My payment subsequently showed as pending, but nobody contacted me to tell me there was a problem. I only discovered this when the fridge failed to arrive on the day of my move and I had to ring them myself.

The salesperson then arranged for the payment to be taken and the fridge redelivered. Unfortunately, despite clearly explaining that Lincoln was my billing address and Shropshire was my new delivery address, the fridge was sent to my old house in Lincoln.

I was then told that nothing could be done until the following Tuesday because of the bank holiday. I asked for compensation for the inconvenience and was told I would receive a call back. That call never came. There was just a complete lack of empathy from the sales person (Kane Walsh) about the entire situation.

Eventually the fridge arrived at my new house — only to have a dent in the door.

Customer services agreed that Samsung would replace the door and Appliance City agreed to £75 compensation. Fine. I thought we were finally getting somewhere.

Then I received a call from the Samsung engineer arranging the replacement door, only to discover that Appliance City had once again given Samsung my old Lincoln address.

At this point, it is honestly beyond frustrating. I have repeatedly provided the correct delivery address, yet somehow the same incorrect address keeps being used.

This isn’t one small mistake. It’s been a catalogue of errors involving payment, delivery, address details, communication, compensation, a damaged appliance and now the replacement repair.

I have spent far too much time chasing a company over something that should have been incredibly straightforward.

I would strongly encourage Appliance City to look at what has gone wrong internally because this has been an exceptionally poor customer experience.

Excellent reliable good price efficient

Great price and easy to order and delivery service good and on time

From ordering to the delivery, everything was so easy

Thank you so much to my sales guy Kane for sorting my order out. The price service and delivery process was straightforward! Everything arrived today delivery guys Aaron & Carl were amazing got everything in with no issues they really know their stuff. Highly highly recommend . Thank you. Cynthia 😁

Helpful efficient service by all the staff !
Followed by quick delivery.

My second order from Appliance City, competitive pricing and had a fast friendly response when requesting a multi buy offer. Wide selection of products and were able to meet my expectations. Delivery was free, worked around my schedule and guys that delivered super helpful, polite and friendly. Definitely recommend 🙌

Good product delivered efficiently

Got a great price for my kitchen appliances, speedy quote and delivery. Genuinely can't fault the process at all, an very happy with the service and products

I'm extremely disappointed with my experience with Appliance City and, in particular, the way my faulty installation has been handled.

In April, my washing machine was delivered and installed by a contractor arranged by Appliance City, but the installation was incorrect.

In May, a Haier engineer inspected the machine and confirmed that the faults I was experiencing were caused by poor and incomplete installation. He also identified damage to the machine caused during the installation. The clasp holding the waste pipe had snapped. At the time, I was told this damage may or may not cause problems in the future.

Unfortunately, it did. In June, I contacted Appliance City to explain that the waste pipe could no longer be secured properly and was coming loose during washes, causing dirty water to flood my home after every wash. I requested that the machine either be repaired or replaced and that I receive a refund for the faulty installation.

Initially, I received regular communication from Maddy while they tried to resolve the issue, although I was also told that the repair could not progress because an invoice relating to the original Haier repair had not been paid (it was chargeable as the fault related to an installation error). They stated they would get this paid so that Haier could arrange a repair.

Then, at the beginning of August,
communication completely stopped without a resolution.

I called on 20 August and was told the matter had been escalated to a manager, who would call me back the following day to discuss a resolution. That call never happened. I have since emailed again and have received no response.

It has now been over 10 weeks since I have been able to use my washing machine, because doing so risks flooding my home with dirty water and causing further property damage.

I am incredibly frustrated that something which should have been a straightforward installation and after-sales issue has been allowed to drag on for months. I am now restoring this review in the hope that it finally prompts Appliance City to take responsibility, provide a resolution, and allow me to use my washing machine without risking more damage to my home.

Easy to deal with, good bundle price and all delivered on time.
Special mention for the delivery guys..

I ordered a washing machine and a washing machine arrived

Easy to order and arrange delivery. Had a query with warranty and cash back claim- was provided with further information quickly.
Very competitive with price - easy to contact to ask for advice.

Fantastic guy who brought installed and took away the old one
Thank you you were Fantastic

Good customer service. I had to return the item but it was quite complicated and I had to chase the refund but it was all good in the end.