complaints ignored
I wrote into the managing director to complain. Neither he nor any member of his company followed up on the complaint and they did not reply. The implicit position is the complaints were fair and accurate and they did not care.
2 complaints were emailed directly to the Managing Director. Each complaint laid out the complaint and the resolution sought. My name and contact details were given.
On getting no response the company was emailed again! This time logging into the contact details on their website. They again failed to respond!
The evidence is clear Arch do not like to respond to complaints. This being the case I will draft a fuller complaint to the FCA.
Reply from Arch financial Planning
You have not identified yourself, we don't know who you are or the nature of your complaint. We have not been able to reconcile your complaint and how it relates to Arch Financial Planning.
If you would like to email the Managing Director at Arch Financial Planning with your full details and the nature of the complaint it will be followed up. We take any complaint seriously and will follow it up if it is fair an accurate as you have stated.
Kind regards
Rod Stewart
Managing Director