Bad experience all round
Ordered "in stock printer" 9 Sep 2011
10 Sep: "not actually in stock, should be in by 24 Sep"
14 Sep: "will arrive tomorrow"
16 or 17 Sep: arrived (while I was away)
25 Sep: I returned, fired it up, it was dead. Notified them and asked what to do.
26 Sep: they ask what is wrong with it
27 Sep, ask a return code
28 Sep "OK to return it"
29 Sep posted
13 Oct: I ask what is happening
15 Oct: "It is at HP being checked out"
17 Oct: Ask for my money back by phone - nope. Since it took me a week to try it, I cannot say it was dead on arrival; they will treat it under guarantee.
5 Nov: HP agree it is broken, I get my money back.
2 months without a printer, when I paid good money???
November 23, 2011
Unprompted review