I ordered a bat for my son from PlayBaseball.com on Aug 29 and the website showed the bat as "In Stock" at the time of the order. This morning (Sept 4) the order status was "Not yet Shipped" so I... See more
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See what reviewers are saying
My son lost his baseball bat at the diamonds (of course he did) so I needed a bat quickly. After a couple of hours of deliberation on which bat he wanted (GREAT SELECTION). We ordered it on a Wed nigh... See more
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The ordering process was great. Tracking and timing were excellent. The merchandise did not show up. We recieved our package and we were supposed to have 2 bats. Instead we recieved 1 the kid whose... See more
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This review is specific to Baseball Savings Team Sales. I have been given the run around on a custom hat order for over 2 months. And when I tell you this experience has been awful, I wouldn't wish... See more
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3.5
Average
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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No update on unfulfilled order
I ordered a bat for my son from PlayBaseball.com on Aug 29 and the website showed the bat as "In Stock" at the time of the order. This morning (Sept 4) the order status was "Not yet Shipped" so I contacted the company. They said the bat is out of stock and they were going to cancel my order. I understand that inventory mistakes can happen, but leaving my order open with no updates and waiting for me to contact them is frustrating to say the least. I would expect a company to keep accurate inventory status online, and to notify customers promptly when they cant fulfill an order. Later in the day they sent me a cancellation email for the order, and the reason for the cancellation stated "Customer Cancelled".
Update 9-6-26: I attempted to email "reviews at playbaseball.com" per their reply, but it seems the email address is not reachable.
"Your message wasn't delivered to reviews at playbaseball.com because the address couldn't be found, or is unable to receive mail."
( I had to modify the email address since trustpilot won't let me post email address in the review)
September 3, 2026
Unprompted review
Reply from Playbaseball
Thank you for bringing this to our attention, and we sincerely apologize for how this was handled. You are completely right to be frustrated. Failing to keep our online inventory accurate, leaving you without updates, and sending an inaccurate cancellation reason were major breakdowns on our end.
You deserved much better transparency, especially when you were trying to get a bat for your son.
We want to make this right and see what we can do to help. Please reach out to us at reviews@playbaseball.pure.cloud so a manager can look into your order, discuss options for a fair resolution, and help you find a suitable alternative if you are still in the market for a bat.
Thank you for your feedback. It shows us where our processes failed, and we appreciate the chance to earn back your trust.
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that you appreciated our quick, responsive customer service and enjoyed interacting with an actual human team member instead of an automated system. Providing efficient and personal support is always our goal.
Customer Review Team
My order eventually arrived…
I am editing my previous review, which was negative and in response to a failed/missed delivery. I would have liked a better response process, but ultimately the company did make my order right, free of additional charge. I am happy with my baseballs and appreciate the company’s correction.
July 5, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. It is incredibly frustrating to learn that your package never arrived safely and that you have faced a three-week delay while waiting for a resolution regarding your $135 order. Providing a dependable delivery process and responsive service is exactly what we strive for, and we understand your frustration with this situation.
We can usually take care of this quickly, and we want to investigate the status of this shipment with the carrier to see how we can best make this right and review options with you. Please email us at reviews@playbaseball.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into this for you right away.
Customer Review Team"
Awesome company!
Website was easy to use, and service was extremely fast! Couldn’t have asked for a better experience!
June 5, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that our website was easy to use and that your order arrived with extremely fast service. Providing a seamless and efficient shopping experience from start to finish is exactly what we strive for.
Great pricing on the bat and reasonable…
Great pricing on the bat and reasonable cost on the shipping.
May 7, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that you enjoyed the great pricing on your new bat and found the shipping costs to be reasonable. Providing excellent value and a smooth shopping experience is exactly what we strive for.
delayed delivery .
delayed delivery .. took 9 days . I was so disappointed as they advertise 5 to 7 days and hoping I can give it on time for my sons birthday. Do not trust this supplier.. buy from somewhere else unless you have all the time to wait for unsure delivery..
June 8, 2026
Unprompted review
Reply from Playbaseball
We are really sorry to hear about your experience. It is incredibly disappointing to learn that your order arrived late and missed your son's birthday, especially when you were counting on our advertised shipping window. Providing a reliable and timely delivery for special occasions is exactly what we strive for, and we understand your frustration with this delay.
We can usually take care of this quickly, and we want to review your order details and see how we can make this right. Please email us at reviews@playbaseball.pure.cloud with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into it for you right away.
Customer Review Team
Everything was great!
June 6, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that everything went smoothly with your order, as providing an efficient and high-quality experience is exactly what we strive for.
The experience was great
The experience was great. Price was good, glove came in timely fashion and the glove seems great so far.
June 1, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that you received your glove in a timely fashion, were pleased with the pricing, and are happy with the quality of your new gear so far. Providing excellent value and efficient service is exactly what we strive for.
Customer Review Team
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that you found our products to be high quality, affordable, and that you enjoyed our quick responses. Providing excellent value and efficient service is exactly what we strive for.
Customer Review Team
original order for Mizuno Composite…
original order for Mizuno Composite Wood Bat was never shipped after contacting the company thru the online chat function x3 to follow up with no results over a 3 week period. Tracking number assigned and never picked up at warehouse. When I tried to pull up the order thru the website with the link it disappeared-poof! I eventually picked up the phone and talked to a live rep who was truly understanding and created a new order number and shipped with expedited shipping. The bat is amazing! I appreciate the customer service rep that ultimately resolved the issue. She dug deep and was truly understanding. I was to the point of calling AMEX and reporting fraudulent activity but she saved the day and your reputation.
April 30, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience with our customer service representative and love your new Mizuno Composite Wood Bat. It is wonderful to know she was able to step in, dig deep, and turn things around with expedited shipping after your initial order faced such frustrating delays and tracking issues. This is exactly the kind of dedicated care we want to provide.
However, we are truly sorry for the initial 3-week delay and the lack of results you experienced through our chat function. We take this feedback seriously so we can improve our communication and fulfillment processes moving forward.
We appreciate your patience and your business. If you ever need further assistance, please feel free to reach out to us at reviews@playbaseball.pure.cloud. Please include your order number and mark your message "Attn: The Customer Review Team" so we can look into it and document this feedback for our team.
Customer Review Team
I received my order of used pair of turf shoes.
I received my order. But because I was out of town for 2 weeks I was unable to open my package upon delivery. When I did open the box the turf shoes had red dirt and debris all over the cleat area indicating they had been worn on the field. So basically I received a used pair of turf shoes. I took pictures of the shoes right out of the box
May 25, 2026
Unprompted review
Reply from Playbaseball
That is incredibly frustrating, and I'm really sorry to hear about the condition of your shoes. You should never be getting a pair of shoes covered in dirt right out of the box.
We want to look into exactly what happened here. Since you already have the photos, could you please send them over to reviews@playbaseball.pure.cloud along with your order number?
Once we receive that, our team will review everything and figure out the best way to get this sorted out for you.
Arrived in good condition
Got my glove in good shape, the delivery time estimate was slightly off, but it shipped in good condition, and the discount was great!
May 9, 2026
Unprompted review
Reply from Playbaseball
Thank you for the feedback! We are glad to hear your glove arrived in great shape and that you scored a great discount.
We appreciate the heads-up about the shipping estimate and will work on making those timelines more accurate.
Thanks again for choosing us, and we hope you enjoy the new glove out on the course!
Bought some shoes
Bought some shoes, I wasn't home when they came in. My son was outside when they arrived and tried them on, my son walked in them outside. I was honest and straightforward about this. Not a scuff or scratch on the shoes, but they didn't fit right so I went to return and get a different size. I was told I could not return them. Perfect condition, I could provide pictures at the time and nobody cared. Front line customer service person didn't even attempt to "check if there was something they could do," just a hard line absolutely not.
UPDATE: This gets even better. I gave them my feedback through their customer service email. I get told they want to make this right, then I get an email saying the following. "I'll be happy to assist. Because this item is a closeout product and is no longer available, our system won't allow us to process it back into our inventory for a standard return.
However, since I know this is frustrating, I want to make it right for you. I have gone ahead and issued a refund for the item, minus a $7.50 processing fee, and you do not need to worry about shipping it back to us."
Only to get another follow up email 7 minutes later, stating they sent that email to the wrong person, even though it had my order number on it, and they would not be issuing a refund.
**UPDATE TO THE UPDATE: This time Playbaseball actually called me and let me talk to a human, thank you Ted. This was a quality customer service interaction. Ted kindly listened to what happened, and how my interactions went. Then in kind walked me through what they were going to do about it internally and how they would coach their team off of the example.
Rather than delete my review, I upped my rating to a 4 from a 1, because it showed me they do in fact have real people working behind the scenes who do care how the customer experience goes. I appreciated getting an actual phone call in a world where it is now email, text or bust!
April 11, 2026
Unprompted review
Reply from Playbaseball
We are incredibly sorry for the frustrating and confusing experience you had trying to resolve this. Getting conflicting emails just minutes apart is completely unacceptable, and we understand why you are so upset.
We want to look into exactly what happened here and see how we can help with this return.
Please reach out to our team directly at reviews@playbaseball.pure.cloud with your order details so we can personally review this and see what we can do to make it right.
Quick, accurate, efficient service
Playbaseball filled my order accurately, shipped quickly, and my items arrived ahead of schedule. All at a great price!
April 1, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that your order was filled accurately, shipped quickly, and arrived ahead of schedule—all at a great price! Providing an efficient and high-value experience is exactly what we strive for.
Customer Review Team
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that we had exactly what you needed in stock and that your order arrived with fast shipping, as this is the efficient service we strive to provide.
Customer Review Team
Great deals for baseball
June 1, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that you found great deals for your baseball needs, as we always strive to provide excellent value and high-quality products for our customers.
Customer Review Team
Easy to navigate website
Easy to navigate website. High-quality products. Speedy delivery. I will definitely continue shopping with play baseball for all of baseball supply needs!
May 1, 2026
Unprompted review
Reply from Playbaseball
We are happy to hear that you had a great experience. It is wonderful to know that you found our website easy to navigate, were pleased with our high-quality products, and received a speedy delivery. This is exactly the seamless experience we strive to provide for all of your baseball supply needs!
Reply from Playbaseball
Thank you for your review and feedback! We are thrilled to hear that the items themselves were great and met your expectations.
However, we apologize that our fulfillment time was a bit slower than it should have been on this order.
We always aim to pair great gear with fast processing, so we are sharing your note with our warehouse team to help us speed things up. We truly appreciate your business and hope to get your next order to your doorstep even faster!
My son really liked the product.
May 3, 2026
Unprompted review
Reply from Playbaseball
Thank you so much for the five-star review! We are thrilled to hear that your son really liked his new gear. There is nothing better than knowing a young athlete is excited about their equipment and ready to get out there and play.
We appreciate your business and hope the new gear brings him lots of success this season!
Back Ordered again and again...
I ordered pants for my son. Said they were on backorder and to be shipped by 4/28. Still have not recieved and now being told they are on back order until 5/28. If I cancel, I'll now have to pay more for a different brand/pair, plus shipping charges.
April 1, 2026
Unprompted review
Reply from Playbaseball
We are incredibly sorry for the frustration and the shifting delivery dates. We completely understand why you feel stuck between waiting another month or spending more money to get a different pair elsewhere. You shouldn't have to compromise on your time or your budget.
We want to make this right and see how we can get your son his pants without breaking your bank. Please reach out to us directly at support@baseballsavings.com with your order number.
We would like to have a team member look into this immediately to see if we can find a comparable, in-stock alternative and honor your original pricing and free shipping so you don't have to wait until late May.
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