This is hugely illegal as the transaction was about the whole package, not their choose-and-pick approach, and I'm disgusted at how they changed the overall amount consequently which benefited them from the deal through manipulation of it, not my choices at their claimed AVAILABLE SALES - also the CLAIMED aggregated, finalized amount which I processed. Additionally, as I no longer desire the order, lacking both the main deal fully there along with my main purchase of the two, there's absolutely no way to cancel the order EASILY (as they changed the situation) or contact their business effectively, with all measures seemingly taken to inconvenience a customer with issues- leaving them unanswered to be defrauded of whatever issue arise from their dubious practices.
Blockbuster had me waiting 2 days to realize I won't be receiving the option due to 'stock' (why the hell could I check-out?!??!), too - disadvantaging my options elsewhere (alternatives available before today) in their insincere listings which are also exploitative of customers.
I don't know which flaw is the worst, but they certainly combine to create an abhorrent corporation which consumers should force (through their financial decisions) into administration. The flaws I've encountered so far are:
- Indifference to problems
- Avoidance of any customer interaction
- Misleading sale
- Bait & switch tactics
- Changing a transaction to then finalize it without my choice/consent
- Removing an item from my basket to steal the full application of my voucher which was both involved in the final price and motivating to my combined purchase
- Referring all issues to a detached site which solves nothing
- Ignoring all messages when I wish to cancel my purchase understandably
Thanks for ignoring my desire to cancel my order, Blockbuster, as you changed the nature of it...defrauding me to only then persist with this act apathetically as: "Hey, we do not care if we exploit you, deceive you, ignore you. What will you do, sue us?".
Update: 2 days passed. They've ignored a Facebook message and also a direct e-mail. They do not care if you have problems or have reactions to their deceitful practices... satisfied with taking money in any circumstances through whatever means whilst avoiding you afterwards very arrogantly.
Their customer service does not exist. Got a problem? Too bad, they've got your money and don't care how it was acquired. Speak with your money and bankrupt them as we should do with any immoral, exploitative corporation: DO NOT VISIT THEIR STORE OR BUY ONLINE FROM THEM!
Forget it, keep your money in your pocket, this lot went bankrupt on the high street for a very good reason, I am £20 pounds short as a result of a faulty game disc and they won't pick up the phone or answer my emails. Utterly disgusting, stay well away, hopefully this last remnant can go bankrupt soon and we can be rid for good.
Would rather throw my money down the toilet than spend money with these cowboys again......
Have to strongly agree with previous reviewer. Blockbuster's general online dvd rental service is poor. Films at top of list and released years ago were being skipped over. You have little control over which order rentals are sent. Many of the dvds were in poor condition. I think I beat the previous reviewer by being kept on hold for over half an hour, so desperate I was to cancel my subscription. Don't use Blockbuster for online dvd rentals.
P.S email@example.com below returns to sender. Try firstname.lastname@example.org, it works.
I WOULDN'T EVEN GIVE THEM ONE STAR!!!!!
Do not go near this company!!!!!!! THEY STEAL STEAL STEAL!!!!!!!!!! I was on the phone to them (0845) on hold for 25 mins to cancel my account. I have been e-mailing them the past six months to cancel my account with no success. Do not go near this money stealing company. PLEASE EVERYONE, FOR YOUR OWN SAKE AND MONEY I SWEAR THEY WILL JUST TAKE FROM YOU AND GIVE NOTHING BACK IN RETURN. I HAVE LOST SO MUCH MONEY THROUGH THIS COMPANY!!
Bought a blu-ray from them 3 weeks ago and still not received item, have emailed them 3 times no reply, also tried phoning them all I'm getting is answer machine message it won't put me through to customer service, please be careful when ordering from them!!
Well I joined on-line when i heard they were going to be streaming movies, and so far so good. but I was also really happy to find out that i can link this account to my in-store account and get other rentals for just half price! I was really please with that and when i wentt n I found that it was not only Any movie but i could get boxsets and games too. So over all i am very pleased with the benefits they have been able to provide me online and instore :)
Joined these guys a while back as an alternative to Lovefilm and was pleasantly surprised with how good they were. But recently, the quality has severely dropped off - been waiting 2 weeks for a single game rental despite upping my rental count to 15 (most of which I'm not even that fussed about - mainly want the top ones!).
Wouldn't mind so much if they had sent SOMETHING but I've received nothing and am highly dissatisfied. Will definitely be taking my business elsewhere.
I have been with blockbuster online rental for about 4 years. The price is good and the different options are too. I have the 4 a month package with two allowed at any one time. I always receive something from my list although its not necessarily the one at the top. If you have a faulty disc or a disc lost in the post they are good and rectifying the problem. Because I use blockbuster rental service I also looked at the market place they do. I purchased some great blu rays at excellent prices. Although sometimes the buy button can be pressed even though the item is not in stock. Which is dissappointing, but an instant refund is done and an email is sent. So still minor work to be done but the best there is out there for line rental. thank you
They do rent at good prices and the fines for late returns are cheap.
They only ever get one copy of a new releases so you have to wait for a long time to rent
They do need to do an overhaul of thier rented disks and replace older disks with newer ones.I would also suggest they keep track of how the disks condition is on leaving the store and charge those who damage the disk when it is returned
I tried Lovefilm and decided to try Blockbuster who sends new releases quickly, but if you also like to watch World Cinema and Indie films then they will struggle and you will end up waiting for ages. I also found their envelopes are really confusing to use and, the paper cases the discs are delivered in, scratch the discs which makes them unplayable in many occasions. This for me is very annoying especially if you start watching the film and half way through you get problem. I am currently using CinemaParadiso.co.uk which so far were doing great. So check out my review on them.
Been with Blockbuster online rental for 4 years, never had a problem. They deliver much quicker than Lovefilm, and the big new releases are always sent out quickly. I get 3 at a time, dvds or games, no limit as to how many a month. Great value for £15 a month.
Tried streaming on free trial with netflix - poor quality, poor selection. Will stick with blockbuster!
Have had some titles on my list for nearly two years so wonder if they've really got them. Modern technology should tell them that where customers have been waiting for long periods of time for titles then more copies are required.
Overall though a good service worth the money where you need physical media (Discs). Netflix will take there customers that have streaming capability.
I ordered a X-men first class on blue ray for £6.00, IT WAS AVAILABLE, they sent me the dvd, I called up and they let me know that it was available but for £7.00, I distinctly know I saw the offer on the website and the newspaper, thankfully I had the newspaper, I had to scan this on my computer, email it to the lady and she then messaged me back that I would have to return the dvd, then she would re-order my title for me at £6.00...........??!! I placed a order and have to prove that I placed it and to get it at the price it was shown, ridiculous!!
I had some late fees which I paid in cash - thats fair enough because they were a day late. A couple of weeks later I went in to rent some more DVDs and was told I still owed the late fees. I explained I had paid by cash 2 weeks prior but they insisted I pay. Could the cashier have pocketed the money? It was £3 so I thought I would pay and then write a letter of complaint to the head office. I have never received a response from them. So for just £3 they lost a customer of 5 years.
I have recently left Lovefilm, i was with them for 8 years and cancelled due to some films i wanted to rent where unrentable only available to purchase. I checked Blockbuster and all films that i wanted from Lovefilm but couldnt rent, where rentable on Blockbuster. I am currently within my 2 week free trial, and have to say up to now they have been amazing. They despatch your new dvd's super fast, and they arrived the very next day!! I was amazed! The only thing i dislike about them, is the layout of the website, and how you view your current rental list etc. Lovefilm is much more easier to read and easy on the eye. If they fixed this issue and made it more like Lovefilms layout then they would be 10 out of 10! Lets hope Blockbuster keep me a customer for the next 8 years :)
You'd think with all the money behind them that this company would be able to provide a much better shopping experience and be more up to date with modern e-commerce technology.
I bought a PC DVD game because it was one of the cheapest online retailers out there (and beat Amazon) so I went ahead and made a purchase.
I noticed a few problems, firstly, they didn't specify when the order would be despatched, or what delivery company they would use. They simply said "In stock. usually despatches in 24 hours"
It turns out they sent the item Royal Mail Second Class. Why a retailer would force this option on a consumer is beyond me. I bought the item, i obviously want it to come as soon as possible, not in a second class slow service.
I actually looked at returning this item, due to having to wait 2 extra days for it to arrive, but it seems there are NO return instructions with the parcel, and after looking through their site, I found the returns policy within the FAQ. It seems you have to phone up their 0845 number if you want to return it. So in otherwords, using a mobile, I would have to pay a premium just to call them.
Did I receive the goods at a good price - Yes
Did i get them in an acceptable time frame, and did it seem easy to "change my mind"? - No
Would I buy from blockbuster.co.uk again? No
They make it so easy to just sign up and start spending, but as soon as you want to cancel it's a nightmare. There is no cancellation options online and you have to call and convince one of their staff that you don't want the service anymore!
A few month ago I purchased for the first time a movie from Blockbusters.co.uk. Instead of the Bluray ordered, they sent me the dvd, which other retailers had available at a third of their price. I sent the dvd back using the returns label included in the envelope. No refund was made, and when I eventually phoned them on their national phone line (neither the accompanying paperwork for the dvd nor their website provided an email adress for customer service) they claimed that they were going to verify that the dvd was received back and refund me, or at leasr call me back. That was a month ago, and no refund was made, they did not even bother to get back in touch with me. Rather then order with this bunch of thieves better throw your money out of the window, it gives less grief!
I bought a Blu-Ray as part of their post-Christmas sale. They were understandably closed until December 28th, but they then processed the order and shipped it that day. It arrived the day after, sent Royal Mail First Class. They're UK-based so they're much quicker than most sites for delivery.
They provided a very good service and a great price. I'll certainly be shopping with them again.
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