Bol Reviews 

Order number: C000C2NXH8

The order is over 1.5 weeks delayed. As I needed the product urgently, I have already purchased a substitute from Amazon which BTW arrived the next day. Klantservice chat is useless as it closes the conversation each time you leave the website. I already tried twice. The Klantservice website is not very intuitive. Also, there is no English option. Only Dutch and Belgian (I think).

I was always an Amazon user. I decided to switch to Bol.com as I wanted to support Dutch economy instead of the competition from US. But after 3 months of being Select customer (paid version of Bol.com) I cancelled the subscription (which nevertheless continues till the end of the subscription period - 1 year) and switched back to Amazon Prime.

Bol.com - still a lot to improve, expecially that competition is very hard in the field of e-commerce.

I tried to leave a negative review for a purchase.
No offensive words used just my short feedback about the product feature.

They never publish it and the product has only 5 star reviews despite obvious flaws.

BOL.com said yesterday my product is delivered but nothing arrived. The digital assistant said I must wait a week to see if it arrives. This did not make me very happy. Fortunately they delivered it today - so I am satisfied now. Maybe the digital assistant needs some training to provide the correct response - like the one from Post NL says I must provide a trakc&trace no - then he will look for my parcel and let me know

We bought a RC sailboot from a partner that dit not respond to a warranty issue for a defect product. 3 months of contact with Bol.com and in the Bol dit not take responsibility and let us manage the dispute ourselfs with a not responding partner. They make money when selling an item, but when warranty is claimed they stall it thill you give up basicly. Even because they where offboarding the partner because of to much dispute cases with it Bol does not take ownership or responsibility.

Demarar sugar inside BOL. first time in my life, pretty sad as I spent money seeking more about BOL

Their emails state 24 or 2 days. 6 days later BOL lies to customers.

Most disgusting and turned me off BOL instantly. Drinks are okay, not sweet like the pots of food.

The pots ingredients are so hard as if they did not sit on the fire to hear up for a very long time.

First and last time using BOL.

No sure what language you are replying to me in.. Not interested in sugared foods BOL.

Ask (6th Aug 2026 Your request (26216) has been updated at Cindy (BOL) 9.54am 6 Aug 2026, 10:54 CEST) Cindy not to email me please, telling me why you add sugar to a plant based ingredients, as I could not and would not use it again. Thanks in advance

I asked Bol to deliver to an pickup point in a town other than my home town. In all of the mails I received this pick up point was clearly listed which meant that we didn't expect anything to be wrong. When we went to the pickup point we found out that Post nl had delivered the parcel to a completely different pick up point. Only when we clicked through to track and trace could we see that they had done this. This was done without any consultation. Ringing Bol customer service was useless as they took no responsibility whatsoever. Trying to register a formal complaint was also useless as I have been told that this has been done but have had no confirmation of it. We have now physically had to pick up the item and ferry it across to our requested pick up point ourselves, something which will have cost at least €20 in petrol. This coupled with the fact that our neighbourhood groupsapp has regular messages from people trying to find where their parcels have been delivered to means that I definitely wouldn't recommend bol.com.

It is a terrible company. I have an issue with my order, and they're not willing to help you out at all. They do not take responsibility, do not even try to solve the issue, and instead make you more frustrated with no real solution!! Useless customer service ever! Do not order from bol.com!
UPDATE:
Unfortunately, I still haven't received my order [C000C66DNX], and I haven't received any emails about it or my refund! When I checked my trucking number it says that it's been delivered but it is wrong! I was home all day; no one knocked on my door, and no one delivered my order to my address. Perhaps, it ended up somewhere else, but not at my address. How can you provide wrongful information to your customer constantly?

I purchased a Sony WH-1000XM6 from bol.com. After only 10 months of normal and careful use, a structural part of the headphones (the hinge/bracket) broke.

I explicitly invoked my statutory consumer warranty rights, but bol.com handled the case solely through Sony's manufacturer's warranty. After Sony declined coverage, bol.com proposed fees for repair, inspection, or return.

When I challenged the decision and requested an explanation, bol.com's response consisted mainly of generic customer-service wording and emojis such as 🎧😊, while completely ignoring the actual questions I had raised. That struck me as highly unprofessional, given that this concerned a formal warranty dispute involving a product worth several hundred euros.

I asked for the basis of the decision, the technician's findings, and confirmation that my statutory warranty claim had been assessed. None of these questions was answered.

Everything was delivered quickly

I bought a microwave/oven from Etna three years ago via Bol. It started to rust. An Etna technician came by and assessed my complaint after I paid 99 euros for this visit. My complaint turned out to be justified. I received a new microwave/oven from Etna, and Bol refunded the 99 euros.

I somehow always find something I want and at generally a good price. The discounts are great and we also get corporate discounts that help when purchasing and making choices.

Delivered with 1 day delay.

As a business customer, we have a credit card defined on our zakelijk account (the only payment method our company can use) and we explicitly chose to pay immediately when ordering. Bol overrode this and pushed the orders to "pay later" anyway.

Then it gets worse: when they ask you to pay, the credit card option is not available. Reaching out to customer service, nobody resolves this issue.

The result: a file at a debt collection agency and €150 in "collection costs" for a principal that was paid in full within one day of the collection letter, through an employee paying WeRo and managing expenses internally.

Customer service? I contacted the live chat twice. Both times the chat was abruptly ended by the agent, with no way to continue where we left off.

A company that ignores your payment instruction, hides your payment method, buries payment demands between marketing emails, and then charges you collection fees for the delay it created itself, does not have a functioning B2B process.

And for fudge sake, it's 2026, add an English support if you're going to secretly force the company on a pay later route so that we can understand your malpractice.

useless site. they have a payment method visa/mastercard but it simply doesn't work. not gonna use it ever again. seems like here nobody is capable of managing a business, every service is of a poor quality. tells a lot actually

This site is a joke—thieves and scammers. I ordered a 150-watt lamp on Friday morning and paid via Wero; on Monday, I get an email saying they don't have the lamps and are offering me a 100-watt one instead, claiming they'll cover the difference—what kind of offer is that? Inferior equipment?!?!? I replied demanding an immediate refund, but got a reply saying it takes 1–5 business days! This is theft: you get an instant transfer, then spend the whole day sipping coffee instead of emailing me to say the lamps are out of stock, and then you hold onto my money—you thieves—for five business days! A total joke! Update: the company claims they sent me a request for more information , but i haven’t receivend anything . Stop lying to look good in the comments and contact me for real .

The worst…. Completely wrong article delivered. Refuse to return money

I had two orders from Bol; they both got stuck with PostNL, and every time I called to ask for a refund, they answered me with 'Call tomorrow; you need to wait'. Products may be good, but deliveries are awfully frustrating.

I will never order anything on Bol ever again. Bol Partner Assortment Star refuses to refund me though I returned the product in the exact (non-functioning condition) it was sent to me in. Seller wants to charge me because the product “must be repaired”. Making up lies. How am I supposed to return something in better condition than it was sent to me in? Waste of time and money. Order on Amazon instead, much better customer service, they never ever put me in such a situation.

Mostly had good experience with them, but the true colors appear when you have issues, not when everything is going silky smooth. My package got stuck with PostNL (another awful company) and there is no movement on their end, I want my money back, but on BOL.com there is no real customer service - they introduced - AI AGENT OF COURSE, which doesn't understand what you want and can't help you with anything.
So by buying with BOL.com you risk on loosing your money because they're cheap on hiring a real person to do customer service.

EDIT 17.07 - No the package is not ready to be picked up, I have visited the shop today and they have not received it yet. Also on the app itself it clearly shows that the "tick" by the Post-NL punt is not there, so the package is lost!

One star it’s already too much for scammers. I ordered something, they don’t deliver it. I hope I can take my money back. Not serious at all. If it was the other way around I will get sued from them. Hippocrates ! Nobody protects customers from their frauds.