I faced problems with Klarna - not really Boots' fault. Luckily they resolved themselves but Boots' customer service was a little slower to respond than I would have liked if it hadn't. I'm also not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love shopping at boots as it is very convenience. But I have noticed recently lots of tatty and poor quality products have found their way on the boots shelves. Someone may say it caters for all bu... See more
Company replied
Easy to order online. Only issue I had, couldn't get my boots points on my loyalty card. Swift delivery, arrived sooner than estimated date 👍
Company replied
Robyn Penrose from Hereford boots what can I say! Omg she was so polite lovely and helped me in every way possible, I was stressed and on edge with my anxiety and wedding coming up and she made me... See more
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Company details
- Health and Beauty Shop
- Beauty Supply Store
- Drug Store
- Online Pharmacy
- Pharmacy
- Vitamin and Supplements Store
Written by the company
Boots is the UK’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 1,800 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
Contact info
United Kingdom
- customercare@help.boots.com
- www.boots.com
Unmissable deals!
4.2
Great
220K reviews
Asks customers to review
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Well packaged ,Prompt delivery ,been a…
Well packaged ,Prompt delivery ,been a customer for a long time and I haven't had cause for complaint ,thankyou
August 26, 2026
Efficient easy to order
August 24, 2026
No problem shopping
August 26, 2026
Always in stock great delivery options
Always in stock great delivery options.
Love the No7 range
August 26, 2026
Great service…
Easy to order and pay for and delivery or click and collect is within chosen date
August 26, 2026
Wrong product sent
August 24, 2026
Smooth transaction
Smooth transaction. Quick delivery well packaged. Great No7 products !
August 26, 2026
It is so nice to order something and…
It is so nice to order something and know exactly when it is coming so you can be in to receive it, so convenient.
August 26, 2026
I like the idea of recycling however…
I like the idea of recycling however its not very visible in store where the boxes are and the instructions could be clearer!
I love £10 Tuesday!
Great reward scheme.
August 26, 2026
May use AI-assist with repliesRead more
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Order items missing and have not been…
Order items missing and have not been refunded for them. Disappointing service from boots.
August 26, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
On the whole great delivery accept one…
On the whole great delivery accept one box which was retrived by my evri driver and left outstide my neighbours flat
August 26, 2026
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Easy to order
Easy to order, but when it came to when I wanted to collect, it didn't have dates, only days, so I picked a day that was 4 days away to collect from a store, when I got the date for delivery after putting in my order, the day was for the following week, so am additional week.
I did get a message saying that it was available for collection on the Tuesday, 3 days earlier than originally expected, so that's fine.
What would be better is for date, rather than day to collect.
I've not used boots collect from store before, I may try again and see if it was made clear about timings, could have been me not noticing something.
August 24, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Failed delivery, no refund, no response
My order was sent for delivery to a relative’s address via Royal Mail (Parcel Number: JV413979065GB), with an expected delivery date of 27th August 2026.
On 26th August, I received a text message from Royal Mail stating that they were unable to deliver the parcel. However, no calling card or note was left at the address to indicate an attempted delivery. A further text message on 27th August confirmed that the parcel had been returned to Boots UK.
I contacted Boots Customer Service on 1st September to request a full refund, providing the order number, parcel number, and a clear explanation of the situation. I was pointed to the FAQs, which didn’t resolve my query, so I followed up asking for the case to be properly looked into.
Since then, I have not received a substantive response or any update on the status of my refund. No one has confirmed receipt of the returned parcel, acknowledged my complaint, or given me a timeline for resolution. Given that Boots already holds my order and parcel details, I shouldn’t need to repeat personal information to get this progressed.
Overall, I’m disappointed by the lack of communication and the absence of any action to resolve a straightforward issue: a parcel that was returned to Boots without proper delivery attempt, for which I am still awaiting my £48 refund.
August 24, 2026
Reply from Boots
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
You can also reach us through our social channels:
Facebook: https://www.facebook.com/BootsUK/
X: https://www.x.com/BootsHelp
Instagram: https://www.instagram.com/bootsuk
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
Reply from Boots
Thank you for taking the time to leave a review. It is great to hear that you have had a positive experience with us. We want every customer to feel supported and cared for, and it means a lot to know that we have been able to help.
If there is anything more we can do for you, or if you have any questions in the future, we are here to help.
You can reach us through our Contact Us page on the Boots.com website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for sharing your experience with us.
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