BR Reviews 

3,983
•
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Unable to order particular vape flavour, shop not particular helpful.Local shops Salisbury, Winchester, Andover. Think I will shop else where.

Rated 1 out of 5 stars

I order 2 school back and they just have 1 so I delete my order and write them a mail . They newer answer and then I got a mail long time after that they sent 1 back . I write them again way they... See more

Company replied

Rated 1 out of 5 stars

I placed my order 9 days ago and After 9 days I still haven't received my order. The advertisment " delivered between 2-7 days"is false. Instead of beeing worry free shopping, it is actually worst bec... See more

Company replied

Rated 1 out of 5 stars

I had to fetch the huge package 7 bus stations away from home instead of fetching it at ICA, 5 minutes away from my house, where I usually fetch packages.

Company replied

Company details

  1. Toy Store

About BR

Information provided by various external sources

Hos BR har vi ett brett sortiment av leksaker för barn i åldern 0 - 12 år. Vårt mål är att få barnen att le, liksom vi önskar att alla föräldrar ska vara trygga vid at låta deras barn leka med våra leksaker. Därför strävar vi alltid efter att kunna erbjuda ett brett urval av leksaker i hög kvalitet. Det är viktigt för oss att du får en god upplevelse var gång du handlar leksaker hos BR och vi erbjuder därför en omfattande kundservice i vår webshop och i alla våra lokala BR butiker.

Kontakt:
Du kan nå kundtjänst här.


Contact info

1.0

Bad

TrustScore 1 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.0

All reviews

(3,983)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Easy

Ordering made easy, quick delivery. Will use them again.

October 23, 2014
Unprompted review
Rated 1 out of 5 stars

Item not received on time

I placed my order 9 days ago and After 9 days I still haven't received my order. The advertisment " delivered between 2-7 days"is false. Instead of beeing worry free shopping, it is actually worst because we don't have any informations regarding the status of our shippment and we cannot reach anyone. I would not recommend it at all.

December 19, 2013
Unprompted review
BR logo

Reply from BR

Hello Anne,

We try our best to answer all emails within 24h, which admittedly don’t always manage during the Holiday season, but your mail was answered well within this time frame.

You managed to choose to have your package delivered to a company, even though the address you chose was a private address. An honest mistake since you doesn’t seem to read Swedish.

The courier company tried to contact you for arrange delivery a week ago, but got no response.

I have sent you the contact information to the courier, and they have promised to deliver the parcel as soon as you establish contact.

BR Webshop
Tel: 020-83 28 28
E-post: kundservice@br-leksaker.se

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Rated 1 out of 5 stars

inconvenient delivery location

I had to fetch the huge package 7 bus stations away from home instead of fetching it at ICA, 5 minutes away from my house, where I usually fetch packages.

May 7, 2012
Unprompted review
BR logo

Reply from BR

Hi,
We are sorry for the inconvenience and that the pick up point was far away from your home.
Should you have any questions about deliveries or pick up point when ordering you are most welcome to contact our customer service by mail webshop@br-leksaker.se or phone 020 832 828

Best regards,
BR kundtjänst

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