broadbandbuyer.com Reviews 

Absolutely awful company, they make it so difficult to return, and customer service is rude - Honestly, find another company, don't bother wasting your time - Wish I read the reviews prior

been using this company for the past 6 years for my company parts, when parts go faulty they don't want to help in any kind go way. They tell you go to manufacturer and they will help you out.

I don't understand why give the 1 year warranty when you not going to help.

won't be using broadband buyer for further projects

I returned an item, i was told to provide evidence of condition so i sent pictures before the return, i was then given a picture of a scratch which was not in my pictures i had sent, the picture they provided had been zoomed in and edited, i asked for a proper picture and video evidence, but received nothing but excuses and a 10% refund reduction, it also took them over a week to process the rest of my refund. Never buying anything from this company again in fact i might escalate it further.

This isn't the first time broadband buyer have said they have stock available then they do not.

It's not the first time they've taken payment for next day delivery then the product arrives in split packages days and weeks later.

It's not the first time their customer service team haven't had a clue what is going on.

It's not the first time it has taken weeks and wasted time chasing to get a refund for products not received.

For an apparent leader in their field, their operations are an absolute joke.

Trust me, we will not use this company again and I will put it in terms of strong recommendation that others do not either.

Been using Broadband buyer for 3 years now and using them more and more for small project items in that time, they are generally in stock or show that they aren’t. I tend to order a few days before I install to stage and test kit so don’t have the delivery woes through my local DPD driver is a very good guy and I sometimes get delivers on a Saturday on the free delivery.

Refuse to honour a product within warranty that failed to operate within the conditions which it was designed to operate. Was basically advised that if I had purchased the product direct from the manufacturer Unifi then I would have probably been okay. So the lesson to be learnt is do not use BroadbandBuyer, Just deal with unified Direct.

A potential cloud service buyer should beware that they will see a lot more of the Host after they cancel the subscription than they ever did before. We advised them that we're planning to upgrade to UCG and thanked them for their service, now they're in our system daily - trying to scare us into buying their services again perhaps, disappointing

All of the, (supposedly brand new), Ubiquiti Devices, (ie. four managed Ubiquiti Flex Mini 2.5g switches and a Ubiquiti UCG Fiber), that we received from from Broadband buyer all had small marks on their cases as if they were all either graded goods, returned items or were items with Manufacturers Defects so, (after reading the returns policy), we just sent back three of the five items but in hindsight we should have just sent the lot back as the replacement items, (that we bought from another company/Linitx), all arrived in perfect condition and that company was much easier to deal with.

I especially dislike the Broadbandbuyer returns policies/system as it was very difficult to navigate and seems designed to put the customer onto the back foot.

Eventually, a full refund was received for the three items that were sent back, (so two stars is fair), but the returns process was a rigmarole and it was a lot of hassle.

It also should be noted that T&C cannot be used to negate a persons statutory rights under English Law and it is the Consumer Rights Act 2015 that should apply.

BBB sorted out a minor supply problem (not theirs) and then expedited my order to me, meaning it arrived in plenty of time. They were good communicators and their customer service was ideal.

We've been ordering from this company for a while now and I must say the experience has always been absolutely perfect.

We once had to return some items which we incorrectly ordered - the process was simple and the refund completed quickly.

Customer service has always been great with friendly people over the phone who seem eager to help. Their delivery has also been second to none with parcels being delivered in less than 24 hours even on the free delivery option.

All in all, highly recommended for anyone who is buying broadband and networking gear in bulk.

Got a 4-pack of IronWolf Pro hard drives. Tested all four on receipt. One was faulty. Returned it exactly as received in plenty of packaging. BBB tells me that I damaged the drive and won't replace it. I have been working with computer hardware since the 1970s. First time this has happened.

Returned the faulty camera over a month ago, with water ingress. Due to the camera being in a warm office, it had dried out before they tested, saying no fault. Sent footage of the camera in place, with it fogged out. No response!!! Only when I chase do I get a response. now been told they have to send it back to Ubiquity, and I have to wait even longer against the Sales of goods act 2015 as goods returned within first 30 days.

Same experience as other reviewers, Essanet / broadbandbuyer.com does misleading pricing on their backorders and later raises the prices 200/300%.

Reported to Trading Standards, I know that they will cancel, refund and never fulfil the order, but these deceptive practices have to be stopped.

Would not fulfil a backorder. They received overdue stock of an item that had been out of stock and I had a backorder in place. They asked for extra money to fulfil the backorder immediately or wait an extra month and a half for stock at the original price I paid. I cancelled my order.

I ordered a WD40EFPX hard drive that was clearly advertised as "In Stock" for £117.58. After hearing nothing regarding dispatch for two days, I contacted them to chase my delivery.

Only then did customer service reply, claiming the drive was suddenly "End of Life" (EOL) and offering to switch me to an inferior, lower-spec replacement model with a 5-week lead time.

I immediately checked their website. It still showed exactly 57 units of my original drive in stock and available to buy, but they had more than doubled the price to £258.30!

When I confronted them with screenshots of this contradiction, their story completely changed. First, they backpedaled and blamed a "website stock feed error." Finally, they admitted the real truth: it was actually just a "pricing issue" and their distributor costs had gone up. Because they didn't want to sell it at the original price, they simply cancelled my order.

Buyers beware: They will happily take your payment for "in stock" items at good prices. But if their costs rise, they won't honor the order. Instead, they will leave you in the dark, and when you chase them, they will give you false information (like claiming an item is EOL) to try and trick you into accepting a downgraded product. I have reported these misleading practices to Trading Standards.

Broadbandbuyer (Essanet Trading Ltd) refused to dispatch my order after taking full Visa payment of more than £1000, unless I signed a waiver giving up my consumer rights under distance selling law.

Payment was processed without issue, yet the goods were withheld until I agreed to remove my statutory protections. Asking a customer to surrender legal rights after taking their money is unacceptable and raises serious concerns about their business practices.
I have reported to Milton Keynes Trading standards.
I would not recommend purchasing from this company under any circumstances.

Long story, shortened.
I bought some expensive kit from them. It arrived in good time etc and the price was decent.
I draw your attention to their website which says:

"If you cancel this contract we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)."

And there's the rub. It's bs.
Over a few weeks I spoke and wrote to customer services (nice folk actually) who advised me what to return, how and a sum I could expect to receive for the returned kit, having met all the criteria.
The Customer Service Manager's figure for the refund was disputed by one (or both) of the director brothers. No credible rationale is needed with that degree of arrogance and contempt apparently.

So I lost out on c.£100 of refund.
Customer Service was thrown under a bus. It's not a good look.

My advice: Avoid. Absolutely can *not* be trusted.

Amazing Service from customer service to technical support 5 star service

Having some issues with email but otherwise excellent service. I needed a couple of disks for my NAS. I had previoulsy ordered from Amazon who sent out ones that were second hand with thousands of hours of use out of guarantee and not for the UK market. Broadband buyer got the disks to me in 48 hours, manufactured last month with negligible usage prob just tested.

Good stock and various products , however thier delivery and updates are poor , certainly don't trust thier online order status , they mark item despatched (happened twice) when in fact its still at their warehouse, I also asked for DPD next day as I trust DPD and thier tracking is excellent, however they sent my item using parcel force (shower of s@!t) I was not happy and the customer support agent said its thier preffered courier! Excuse me but having paid for DPD next day I expect to use the requested courier,