Carhidkits Reviews 

FAKE COUNTERFEIT PRODUCT BALLAST EENT OUT IN 2 FKG DAYS, REQUESTED FOR REPLACEMENT, TOOK 10 DAYS TO GET REPLACEMENT AGAIN NEW REPLACED BALLAST WENT OUT THEY SAID I NEED TO FOR FOR THE $10 SHIPPING. DO NOT BUT THIS PIECE OF CRAP.

I placed an order online on Saturday and called them Monday morning (this was April 23rd). I had paid for expedited shipping since I was in a major rush to receive the part. I was told by Manuel that the order had been processed and would ship that same day. I also asked if they could email me the tracking number, which they did. I figured (not counting the date of shipment) that I would receive it on Wednesday. I received the tracking number and was tracking it Tuesday, Wednesday and Thursday, by which time I was furious since there was no history. I then called the post office and gave them the tracking. The postal agent was very helpful and told me that her system showed that a label was created. The package was not shipped (so it was never given to the postman). I was livid and sent an email and called them on Thursday, however, I had to leave a voice message since no one picked up! Well late Thursday night someone called me and instead of apologizing he started in on me. I asked him that the decent thing to do is to at least refund me the shipping charges since I did not receive the package in the time they promised. I work in retail to so I know that we always refund the shipping if a customer complains. It is more important to keep a customer satisfied so they come back to shop and buy again! Well this jerk did not want to listen and hung up on me. I tried calling back and I got a message saying that my number was blocked and would not be picked up. What a way to keep customers happy!!

My advice to anyone who shops there, read all the reviews and decide for yourself if it is worth shopping with CarHIDKits.com or go elsewhere. I did not do this so I paid (the extra $19.98 for expedited shipping that came the normal way)!

PS: I went on Amazon on Wednesday and found the part and I ordered it with expedited shipping (at $3.99 extra) and received it on Thursday (while the CarHIDKits.com order came on Friday).

I bought 2 ballasts and 2 HID lights from them. The lights failed after a few years and I reached back out to them to give me a discount when ordering new lights. They completely refused to give a discount on a new set of lights even after I had already invested over $200 with them.

Stay Away - Poor quality and poor customer service

December I bought a set of HID lights for a 2012 Volkswagen CC what I received in the mail is nothing short of garbage missing parts among other parts don't work for my car. I have 27 emails back and forth and still no resolution. All David says is I'll send another kit and never does. All my wiring melted cause of the missing parts that were ordered but never included with original kit, paid extra for harnesses that weren't in original kit as well. David says he will ship and never did. Garbage, Garbage, Garbage. Don't trust the fake good reviews trust mine. Thank you!!!

The other reviewers must have been unlucky. I ordered a new ballast and two new hid bulbs for my daughter's Prius. I received them very quickly (I used expedited shipping), they work great, and best of all, we saved hundreds of dollars versus Toyota prices.

I have been dealing with this company and their bad service for over 2 months. I received the wrong part first of all.....then I had to pay a re-stock fee when I sent back..and it was not my or my mechanic's fault. I then paid for another part for same car only to receive only partial shipment. I then receive the rest of what they "forgot" and now it does not work as per the installation instructions given.
I cannot speak with anyone.....just a round and round automated recording thanking for calling and press the button to speak with someone.....yeah right....liars!!!!! Sent e-mail.....ignored........
These people/company are thieves....save yourselves the stress...find what you need somewhere else (make sure it is not a "cousin company" to this one).

We purchased a HID kit for my son's 2000 Cherokee XJ. The kit consisted of 2 bulbs, 2 slim ballasts and one relay. We followed the installation instructions to the tee. Only one of the original bulbs worked in low beam and high beam. Carhidkits.com sent a replacement bulb for the non-working original. This replacement bulb worked in low beam but not in high beam. We contacted carhidkits.com again to get another replacement bulb. This time we had to pay shipping for a replacement of the replacement of the original bulb. The replacement bulb this time worked. With all working correctly, I ordered two backup bulbs and one backup ballast in case something quit working. Three months later and one of the bulbs quit working. No problem since we had two backup bulbs right? Well neither one of the backup bulbs works. Carhidkits.com will not return our money, nor will they replace the parts. Carhidkits.com wants us to completely uninstall the kit, box everything up, pay to ship to them so they can perform their own tests.

DO NOT BUY from this group. REPEAT, DO NOT BUY from carhidkits.com

I ordered a HID replacement for my SCION. I told about the kit my car had, and they said don't worry we'll send you the correct item. They sure had pushy sales people. Once the item arrived (late, btw) it was a totally different thing than I had in my Scion, even though I told them exactly what was in my car. Needless to say, their customer service was a joke. When I told them about my problem, they basically said "so what?" I asked why they claim the item is made in Germany when they had put a German sticker over the "Made in China" sticker. No answer. Google their address: 500 E grant st, #1811, Minneapolis, MN. THEY DO BUSINESS OUT OF A LUXURY CONDO. Yea, I bet they can afford that when all they do is scam people out of their hard earned money. I opened a dispute with my credit card company to deal with the horrible service I received from CARHIDKITS.COM. STAY FAR AWAY!

I found these guys really easy to work with. They have great customer service and excellent product lines.