Charlotte & Co 

I have ordered previously and left good reviews however this latest order will be my last. On 6 April I ordered 4 items order no 300035067. Two items were delivered and I later received an email advising that they were trying to source the other items. Since then I have heard nothing and they have ignored the two emails I have sent them. My experience and reading other disgruntled customer reviews leads me to believe that this Company is very amateurish and unable to meet the standards required by customers.

Would be nice if I could get a reply to my email query. Can't comment on quality etc as I haven't been able to order without the info I requested.

About response: Yes, that is the email address I used. I have sent another email and marked Urgent, as you suggested. Thank you.

11/09
I re-sent email but have still not received a reply or even an acknowledgment.

Think I might as well give up and discard catalogue and ensure that I am no longer on the mailing list because if this is customer services I do not feel confident to order anyway. What a disappointment!

12/9
Spot the error!

Well, I received an email yesterday. I quote the measurements I was given in their email:

Waist:
08-10 26 ¾ inches
12-14 30 ¾ inches

Hips:
8-10 19 ½ inches
12-14 21 ½ inches

I replied, asking them to look at the hip measurements they quoted ... but have received no response.

Later 12/9
Forwarded my email but still no response!!! I wonder who has hips measuring 19.5 inches?

This is absolutely the final straw. Messages are just ignored - then when finally reply, they give absolutely ridiculous information. When queried, just ignored - yet again.

I advise people not to buy from this company - as my experience has been absolutely dreadful ... and I haven't even reached the stage where I can order.

I am really disappointed with this shopping experience and it is a great shame as the product I received was of very good quality.
However - I ordered a night dress and some skirted leggings - the nightdress arrived yesterday - lovely quality but unfortunately the sleeves were a tad too long - so I decided this morning to exchange for a more expensive nightdress - however I was reluctant to write down on the exchange form all my bank details including the 3 digit code as I did not feel this was very secure.
I had contacted the company yesterday as only part of my order had been delivered - I was told my other item had been dispatched.It arrived this morning - but was not the item I had ordered - I have called customer service and been told the item is now out of stock!
So I have decided to return both items - the delivery was protracted anyway - with 2 separate deliveries - but to then receive the wrong item - it is starting to ring alarm bells.Therefore I am not happy to divulge my bank details in written format on a form.
Sorry Charlotte and Co - lovely products from what I can see - but poor systems for customer services- this would put me off ordering from you.

The goods and delivery were fine - in fact I'd have awarded 4-5 stars.

But then the spam started arriving - and repeated attempts to unsubscribe were ignored.

I now see the company name in my inbox and feel only irritation. Way to damage your brand Charlotte and Co!

Updated on 3rd September:
In answer to the company rep below - yes, I have followed the instructions to unsubscribe.
And yet - despite the assurances below - the spam is still arriving from this company.
I've downgraded my review to one star.

Cosy, pretty, wash incredibly well. Just perfect in every way

Top quality goods, always beautifully packaged at highly competative prices. I know that whatever I order will be beautifully made, will wash & last well. Girls pyjamas I have bought have been handed down three times & still look as good as new!

I bought 3 items from this company.All good.i will be using them in the near future

Despite a delay on delivery of my order, due to amendments being necessary, I am delighted with your product ... as always.

With an upcoming trip needing thermals I thought I would order from Charlotte & Co as have received very good quality items and service in the past (tho this was 5 years ago!). After reading the bad reviews about delivery I thought to check and see if they could guarantee delivery on time. A rude unhelpful lady answered the phone, abrupt manner and didn't even try and suggest options that may help. I even asked if I could pay extra for a courier service to courier my products to me on time. The answer I was given was 'absolutely not, ok...OK!' No apology, no 'let me see what I can do to try and help you'. Unfortunately, despite my love for these products, I will not shop here again. :(

Beautifully styled and good quality cashmere

Good product information on website

Friendly helpful customer service

Quick delivery and beautifully packaged

Would definitely recommend

All items as described, good delivery information, very good quality and fit, We are happy customers.

I received pyjamas today which had been ordered as a birthday present on December 31st. I was not told that they were out of stock until I made contact to enquire 2 weeks later. I understood that tracking information would be available once they were on their way, but this was never received either. So my 3 stars relate to the buying experience rather than the goods themselves. I shall know more once the belated present is received by my daughter-in-law.

I received my Lace Robe first and this is so nice, well made and looks really nice on ( well my husband thought so lol ) Then the lace vest and shorts arrived which are so comfortable on, feels like a second skin when I wear them. I would recommend Charlotte & Co, the ladies on the helpline if you have a query about your order will do their utmost to solve any query you have.

Even stranger that one of your customer service people was so firm and almost rude about the fact that you don’t support Apple after an upgrade to your system.
He even said that the company had to make that decision to no longer do so.I did not get a name. Only that he was a he.
But I had to call twice as I was hung up on ( a mistake a think…?) the first time. Both were guys, but different guys I think.

I still am unable to get to my cart, and now I have even tried from a PC and still can not.
Please advise.

Nichole Peet


I was happily shopping away for a few items online. When I went to look at my shopping cart, I could click on the cart to open a new window to view my items. I rang to see what I could do and the manon the phone asked if I by chance had an Apple. Yes, I do but I had bought a few things just before Christmas with no problem, and in the past.
He said they had just updated their system and no longer support Apple. I can of course order over the phone.
There is a reason I shop online ( I like to review what's in the cart, decide on what I need, switch colours, etc.) and I am very disappointed and confused that any online company would deliberately choose not to support a platform many use.
I do hope they "update" their system again to include us Apple users.
NJK

I am a fairly standard size 10 but the nightshirt I wanted to order only offered 'S, M, L', so I looked up their sizing info and, noting that they go up to a size 18, presumed a 'small' would fit me. Well, for a drapey fabric it is a bit on the snug side and I really needed the size M... they're now out of stock! Frustrating and disappointing.

I ordered a dressing gown, pjs and lounge wear top. The dressing gown had a fault which I didn't notice initially, but was replaced without any hassle. All other items, and the new dressing gown, are excellent quality and a joy to wear. I will definitely use this company again.

I have been a recurring customer of Charlotte + Co for years, I love the clothes finding them of quality and beautiful. I have always found the company to be helpful and charming.

I am still waiting on an order from before Christmas. Every time I call they said they will get back to me and no one follows up. Very disappointing.

My pyjamas came beautifully wrapped and are of the highest quality. I have previously ordered a dressing gown and slippers and each time have been very happy. Can't recommend enough.

Loved what I bought, pyjamas and cashmere dressing gown for my mother.next day delivery and thrilled with purchases.