allbeauty.com  Reviews 

462,473
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 23,274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that shipping is remarkably quick and reliable, while prices for top beauty brands and designer fragrances consistently remain thoroughly unbeatable. Shoppers regularly highlight the genuinely excellent service and carefully wrapped parcels that make ordering wonderful gifts a completely seamless, highly pleasant process. However, some reviewers were not happy with unexpected delivery delays, noting occasional instances where paid parcels completely failed to arrive on time. A few other people also felt that customer support was frustratingly difficult to reach when trying to resolve missing items or order discrepancies.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive genuine and at... See more

Price

Users describe widespread satisfaction with the competitive prices and great offers available on products.... See more

Service

Consumers find service to be positive, highlighting top-notch quality, great prices, and efficient delivery.... See more

Order

People report positive experiences with order, highlighting that the process is straightforward and products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website, I often use it for buying gifts as they offer great prices on fragrances and high end beauty products. I got an amazing deal on Jimmy Choo fragrance for my partner, a 200ml bottle for l... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Allbeauty high enough. The delivery time is 2nd to none. Placed an order a couple of days before my holiday, thinking I will miss the delivery, but sure enough as usual the order a... See more

Rated 5 out of 5 stars

Perfume arrived within a few days of ordering it, perfume was also very well priced. Kept well informed when parcel would arrive. Packaging was good. First time I have used allbeauty and I will defini... See more

Company replied

Rated 5 out of 5 stars

Bought Clarins from this company twice. Both deliveries quick and kept up to date. Products significantly discounted and I wondered if they were actually genuine. Checked on the Clarins checker... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Hair Product Store
  4. Perfume Store
  5. Skin Care Clinic
  6. Toiletries Store

About allbeauty.com

Written by the company

We’re unbeatable on beauty. It's our mission to provide you with the VERY BEST in beauty and fragrance… at the best prices… with the best service. With over 7,000 lines currently in stock, and new lines constantly added, we’re confident you’ll LOVE what allbeauty has to offer.

We have something for everyone: from high profile bestsellers to prestige, artisan, cult and niche lines. Whether you’re gifting, stocking up on essentials or buying treats for yourself, allbeauty is your ONE STOP SHOP!

Above all, we pride ourselves on getting our products to our customers, quickly and reliably. We're really proud over 94% happy customers have rated us 5 stars on Trustpilot and we believe this is down to three things: great prices, great brands, and impeccable customer service. We can’t wait to make you a fan of allbeauty, too!

Unbeatable Prices
We check our products daily - 1000s of them - to bring you the best prices around.

Unbeatable Service
We offer a 30-day no-quibble guarantee on all our products. So if you’re not totally satisfied or change your mind, we’ll give you your money back.

Unbeatable Reviews
We have over 440k 5-star Trustpilot reviews (and let’s face it, five stars are hard to beat).

About allbeauty.com

Written by the company

60 Day No Quibble Returns
If you're not 100% satisfied with your order, you can return it to us unopened and in its original packaging within 60 days of receipt
Most Items Dispatched Same Day
We work to try and dispatch all items within 1 working day to ensure you get your beauty goodies as soon as possible
Fantastic Customer Service
Our dedicated customer care team will work with you on the phone or by email to make your buying experience easy & enjoyable
Best Possible Prices
We will always strive to offer the best prices in the marketplace to give you that "Just Got A Bargain" feeling every time

60 Day Returns

Free returns on all orders

We offer free returns on all UK orders.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

462K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(462,473)

21,704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent me a faulty conditioner

Sent me a faulty conditioner that is dried out with a really weird consistency, and extremely strong, unpleasant smell, almost like it’s spoiled. This is absolutely not what I expected. Their customer service is not solving this issue, I'm getting no response from them and I'm super upset.

August 19, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

We’re very sorry to hear about your experience with the conditioner and that you were unhappy with the consistency and smell of the product. We completely understand how disappointing this must have been, and we’re also sorry to hear that you have not received the level of customer service you expected. We will look into this and contact you by email. We apologise for any inconvenience that this has caused you.

Rated 1 out of 5 stars

I’ve been using all beauty for years…

I’ve been using all beauty for years and years and never had a problem But
I’ve just purchased another 180 ml bottle of aqua Di palma Quercia and unfortunately it doesn’t smell of hardly anything !!
I’ve no idea why but I’ve emailed them and am awaiting a response !!
Needless to say I’m very very disappointed 😞 and hoping all beauty can come up with some explanation !!

August 17, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Thank you for your feedback. We’re very sorry to hear of your concerns regarding your product. We take product authenticity extremely seriously and would like to assure you that we source all our items from authorised distributors or reputable beauty wholesalers that we have been using for over 20 years. We see that we have now replied to your email. We apologise for any inconvenience that this has caused you.

Rated 1 out of 5 stars

BOTTLES DO NOT COME SEALED

Have used them before and the prices were extremely competitive but not anymore.

Delivery was super quick, but after ordering I saw colonia C.L.U.B was £17 LESS ON AMAZON directly from Aqua themselves!!! So they can be beaten on price , very easily

Both bottles ordered were NOT Sealed. They came with a loose plastic wrapping/ case that slides on and off.

Now I'm being told they cannot be returned as the seal has been opened.

Seems they are purposely sending with loose seals so you cannot return and they post it super quick so you don't look around and cancel .

BEWARE, bottles DO NOT COME SEALED and THEY WONT ACCEPT RETURN

CHECK AMAZON and others before buying

August 19, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced with the pricing of the Colonia C.L.U.B product, as well as the packaging and our returns process. We understand how frustrating this must have been, particularly when you found the product available elsewhere at a lower price. Your comments regarding the packaging and the availability of return postage information have been noted and will be shared with the relevant teams for review. We apologise for the inconvenience caused

Rated 2 out of 5 stars

What has happened to allbeauty app

Having used allbeauty many times never having any issues suddenly in the last few months this has all changed. Firstly the app stopped recognising my acct, customer services recommended to stop using app and log in online website for a few days. I can now use the app again, but it has no acct tier information nor can I see my rewards. I contacted customer services again who told me they are aware of issues and hope to have this rectified and my points will be allocated back to me. This has now been going on for over 2 months. Very disappointing and I’m reluctant to order now. To add insult to injury customer service sent me an email to rate their service !

August 19, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Thank you for your feedback. We are sorry that points have still not been applied to your order. This is still in the process of being looked into, and they should be applied shortly. We apologise for any inconvenience that this has caused you.

Rated 2 out of 5 stars

Bought Clarins Purifying Gentle Fosming…

Bought Clarins Purifying Gentle Fosming cleanser, beware this is clearly a fake- writing is different, weight of product different, and the actual product looks and smells nothing like the real thing!! 😡
Good thing they refunded my money straight away when I complained, but then I can see that many others have had the same issue!!
BEWARE

August 6, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Thank you for your feedback. We’re very sorry to hear of your concerns regarding your product. We take product authenticity extremely seriously and would like to assure you that we source all our items from authorised distributors or reputable beauty wholesalers that we have been using for over 20 years.

Rated 1 out of 5 stars

Ordered my item

Ordered my item, it was delivered to wrong address 45 minutes from where I live. Reported it to Allbeauty, I will say say that the customer service I experienced was appalling, no offer of looking into it properly, just emailing me saying nothing they can do as post code was wrong, this was no fault of mine.
I will say I will never ever purchase from them again because of this.

August 7, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Thank you for your feedback. We are sorry that your parcel has not arrived at your address. As you have not provided your order details, we are unable to check this for you.

Rated 4 out of 5 stars

Received empty bottle of perfume

Received a bottle of expensive perfume that had a faulty lid and had spilled everywhere inside its packaging, leaving none left in the bottle. No customer service number to contact and actually speak to anyone. Waiting on a reply to an email I sent but who knows if I’ll get one. Will update if/when I do

Edit - received full refund after contact with customer services via email. No pushback from them. Good customer service

August 18, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Further to your feedback. We are sorry to hear that your item has arrived in this condition. We apologise that our phone lines are no longer available. Our customer team will reply to your email shortly. We apologise for any inconvenience that this has caused you.

Rated 1 out of 5 stars

Scam

The perfume was a gift for my birthday, when i opened it the bottle was leaking everywhere, there was shards of glass in the box and the bottle was damaged. They offered a 10% refund or return, no replacement as the damage was apparently ‘cosmetic’ even though there is perfume literally leaking out the bottle making the bottle oily. So good luck to whoever gets that damaged bottle of perfume once its been returned to them.

August 14, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Thank you for your feedback. We are sorry that your item has arrived in this condition. We see that we have contacted you and offered a discount or asked that you please return the item to us. We apologise for any inconvenience that this has caused you.

Rated 5 out of 5 stars

Great site

I was sceptical of the prices but I had a great experience buying from all beauty. The products are legit, they just might be in a slightly squashed box!

February 16, 2026
Rated 1 out of 5 stars

Have messaged them so many times to…

Have messaged them so many times to correct the wrong address and gave them the new address but no reply just got confirmation that the order has been sent out to the address that I tried to change, can't cancel either and Thier phone line not working terrible customer service

August 17, 2026
Unprompted review
allbeauty.com  logo

Reply from allbeauty.com

Further to your feedback, we are sorry to hear that you are not happy with our service, and we appreciate you taking the time to share your comments with us. Once an order has been placed, we no longer have the facility to amend the delivery address. We therefore recommend checking all order and delivery details carefully before selecting Pay Now to complete your purchase. We apologise for any inconvenience this may have caused.

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