Computer Planet 

I think Trust pilot ought to update this Company's status. They're in LIQUIDATION.

i sent my computer back for repairs i payed £500 for the computer and i haven't heard anything in nearly a year and the website shut down ive tried getting in contact with them but nothing what do i do

‼️07535123700‼️ Andy Barr Canalside Cottage, School Road, Rudheath, Northwich, Cheshire West And Chester, CW9 7RG
He always said he would rip customers off then liquidise the company.

I used Computer Planet about 5-6 years ago and they were perfect, no hassle at all.
Even during 2020 I was able to get a quick response to repair my PC that was just ending warranty, during covid's first lockdown.

However recently the service just isn't there.
I purchased a PC back in December and after having not received it nor any updates I thought to get in contact.
After receiving no response via email and waiting numerous times on the phone and not getting through I went to check the website. The website is also down, as is their Facebook page.

Not sure what is going on, but some sort of communication would be nice (Especially since the website has been down for several days).
Thankfully, this isn't for myself otherwise I would not be happy.

I bought a computer £1200 on the 22nd of December for a 9 days delivery. Now is the 26th of January and no computer. They never answer to phone and after 10 emails they only replied on the 11th of January saying basically nothing. Today their website is down. Looking at other reviews it looks like I am not the only one scammed, we should come together and act legally altogether I guess. I have already reported to the police and to my bank.

Ordered a £3000 custom PC from them on 19 Dec. On 10 Jan I was told it was only now put into production. It's now 26 Jan, and I'm getting no replies to my many emails and tickets, no contact from anyone. At this point I'm considering the money stolen and I'm considering legal means to get it back. DO NOT USE.

I have purchased a lot of highend machines from them, after a few months one developed a fault with was a faulty i7 CPU. They agreed i could send just the CPU back instead of the whole machine. That was over 1 month ago (CPU went recorded delivery and was delivered). I cant get any one to respond to support tickets and phone not answered and im down now £300 as i had to buy a replacment CPU to get my machine working again!

Do not order a customer pc from here the customer service is terrible. I have emailed and called many times and they do not answer. I have been waiting for my pc for over 2 weeks now when I paid for the 1 week build and test option.

I have paid quite a lot of money for a custom pc and I have no idea what stage it is at.

I really regret using this company, I paid for my PC on 20th December 2021 and was told it would be next day delivery. I called up on Thursday 23rd December and was told it would now be arriving "early January".

I tracked the order through FedEx and the delivery status has only ever stayed as "pending".

Their support email address bounces your emails back and is invalid.
You have to call them about 15 times before someone picks up the phone.

Looking at other reviews it seems the firm have been using the "graphics card shortage" excuse for quite some time now.

Update - No item was ever delivered, I ended up going directly to their Warehouse out of frustration on 25th January. Someone came out of their office, told me the company had gone into liquidation and won't deliver any products. Though despite the website still being up and still taking people's payments, he stated he did not think it was theft. Within an hour of my visit the website and Facebook page were removed.

Third PC purchase and always happy with the PC. The customer service has been iffy in the past, but this time was great: they're not fantastic at replying to emails but responsive by phone. I got a quote, let it expire because my previous PC (bought from them 6 years before) sprang back into life, then decided to upgrade anyway. Put in the specs from the lapsed quote and then it was smooth as butter from order to delivery, with regular texts and emails on status.

I ordered a pc before their advertised cutoff point for NEXT DAY DELIVERY on the 11th of Nov. It wasn't dispatched until the 15th!
By this time i had cancelled the order and requested a refund. They told me to refuse delivery of the PC and the refund would be with me in 3-5 working days.

Here i am on the 16th of December and still chasing my refund.
I have had multiple attempts at contact asking where my money is, all to be ignored and I'm now having to call my bank to get my money back now, not to mention the extra days off work i had to take to accommodate their false promises for delivery.

Total shambles.

This is the worst customer experience I have ever had in buying any product, pretty much ever.

They do not answer the phone. Will not reply to my emails. I just purchased a PC worth over 3k.

I purchased with it 5 working day build and delivery. It took them till two weeks after the delivery day to tell me that they in fact did not have the GPU which they advertised for sale on the site...

They promised me the GPU the following week... no contact, no update, not answering phone, not answering emails. I now have the PC but the £1700 GPU is missing and I can't get through to anyone on the team. This is verging on a scam at this point, and I am preparing to contact 1. the police and 2. trading standards.

There's actually even more to this whole situation that makes it infuriating but I've wasted so much time on this unnecessarily, I am going to leave this here.

It took a little longer than expected, but what eventually arrived is probably the finest machine I have ever laid eyes upon, and it was clearly built with loving care. Fantastic cable management, good customer service, and the price was very competitive. Highly recommended.

They built my computer to a high spec at a much lower price than anywhere else would offer---much lower. Computer arrived a few days late (but COVID) and their email/ticket responses could be a little slow at times, however I can't complain at all about the product which is the important thing. Definitely worth it, and will buy again from here when it needs replacing

After nearly 3 years of great customer service the company just went down the drain.
My motherboard and CPU developed a fault (included a spark and a smell of burnt component near/in cpu slot).
I sent an email on Wednesday but it was out of hours so I was expecting a reply on Thursday.
Thursday 4:30PM, no reply. I called and a very friendly advisor told me someone will look at my ticket in 20 mins. They didn't.
Today (10AM) I got an email asking for more information about the fault which I replied to instantly.

It is now 2:46 pm and I somehow doubt they will be able to sort out a replacement to be sent out today for delivery Saturday / Monday. I even doubt they will respond to my previous email now.
I use this computer for work and I'm now left without it for days.
Seriously guys, please do better. My warranty is valid for 3 years and I still got 2 months left of it. I previously had to return the same mobo (model and make) as it developed a fault with a dashboard screen and audio and there were 0 issues to get a replacement fast.

Upd:
I got another email just now asking me to send parts of repair and god knows how long that will take, which contradicts the advertisement. Warranty repair page states "Our unique advanced RMA service allows a replacement component to be dispatched to you before the faulty component is returned, giving you the chance to then replace the component and confirm everything is working. "
I will keep this review updated

UPD 04/10
Tom was very helpful in getting it sorted. I hope the motherboard/cpu will be repaired soon.

Good quick service and delivery to my door in 3 days. Thank you, Chris for all your help on email.

5 Star review based on buying experience does not reflect true face of the any company. Any one can be as nice as possible when selling.

True review is that when customer face problem after sales and how it is dealt by company.

My review to this company is One Star which is genuinely one Star. That is based one few things below:

1. It takes about 2 to 3 days to get email reply. If you hit reply and ask anything, wait another 2-3 days again. Each reply would be very brief so you don't get full answer.

2. Their phone support is not real. I called many times and each time after about 35 minutes waiting, call dropped with voice telling - sorry try again some other times. I never spoke to any human being in this company.

3. I paid for two M.2 NVME 1TB Storage, costing each £143 but it came with one M.2 drive. Second drive was not there. I sent email on 14 June 2021 asking them what happened to second m.2 drive, today is 16 June 2021 and there is no response.

4. They sent computer with Fedex and possibly paid for cheapest option they can pay for. Fedex made me wait 4 days, each day from 8 AM to end of the day and by 8 PM I would get another message saying it is scheduled for delivery next day from 8 AM to end of the day. That continued for 4 days in row and I lost income of 4 days because I had to wait at home.

After all these horrible experience, I cannot even think of having them as my computer supplier with two years of collect and return option that mean two years of suffering, therefore I asked them to refund my money and take computer back, so far no reply from them.

They will of course ignore any support because they are busy selling and collecting money. I am hoping that they will contact me after this review.

I may recommend this computer company to my enemy.

Customer service replied to my email in minutes! The machine is gorgeous with the glass and lights, almost silent, and everything I had hoped for and it came early.

It was delivered very quick and very helpful on live chat support.

Excellent customer service with updates all the time on email from Tom. We waited the two weeks for the 3070 graphics card as it was on back order but they updated me every few days. Very low priced compared to other builders that i looked at.