Absolutely disappointed, my order i never recieved 92820326. after contacting so many times coolshop never offered any positive response to send the item or refund whatsoever. I'll take this issue... See more
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See what reviewers are saying
Thank you! Was a very friendly communication exchange; we were not sure if was what we wanted; however, is just perfect for our purpose. 🙏🙏
Company replied
I was quite worried when placing my first order (nothing big — just a CD), because the store was completely unknown to me, based abroad, with a suspiciously low product price and equally low shipping... See more
Company replied
There was a bit of an issue with part of the order missing. Coolshop was very responsive and fixed the issue in no time. Naturally, you would want everything to go smoothly for convenience, but how a... See more
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Company details
- Game Store
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.4
Excellent
191K reviews
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Excellent exactly as described and very…
Excellent exactly as described and very pleased with my perches fast post.
August 18, 2026
Reply from Coolshop
Hello Alan,
Thank you very much for your review.
We are happy to hear that you are pleased with your purchase and the fast delivery. We value that you took the time to evaluate this!
Best regards,
Sarah
Coolshop Support Team
Reply from Coolshop
Thank you for the great review! 😊
We’re happy to hear that everything went smoothly, from placing your order to receiving it quickly. That’s exactly the kind of simple and hassle-free shopping experience we aim to provide.
We really appreciate you taking the time to share your experience, and we hope to see you again soon! ⭐
Best regards,
Staffan
Coolshop Customer Service
Reply from Coolshop
Thank you so much for your kind review! 😊
We’re really happy to hear that you’ve had an excellent experience with our service. It means a lot to us to know that we could provide you with a positive shopping experience.
Thank you for taking the time to share your feedback – we truly appreciate it! ⭐
Best regards
Staffan
Coolshop Customer Service
Reply from Coolshop
Hi Mira,
Thank you for your review!
We are very happy to hear, that the delivery was fast and your order came on time. Also good to hear, that you like our prices 😊
We hope to see you again!
Best regards,
Freya
Coolshop Support Team
Hurtig levering og god kvalitet
August 15, 2026
Reply from Coolshop
Hej Anja,
Tusind tak for den flotte anmeldelse!
Det er skønt at høre, at vores levering har levet op til dine forventninger og at produktet var af god kvalitet.
Vi sætter stor pris på, at du har taget dig tid til at skrive denne anmeldelse, og vi håber på at se dig igen snart!
De bedste hilsner,
Sarah
Coolshop Support Team
good service
August 15, 2026
Reply from Coolshop
Hello Sean,
Thank you for your review!
We are happy to hear that you find our service good, and we hope that you are happy with your purchase.
We look forward to see you again.
Best regards,
Sarah
Coolshop Support Team
Excellent Customer Service
There was a bit of an issue with part of the order missing. Coolshop was very responsive and fixed the issue in no time. Naturally, you would want everything to go smoothly for convenience, but how a company deals with mistakes says so much more about their business. It is not the first time I shop at Coolshop, and it will not be the last.
August 14, 2026
Reply from Coolshop
Hi,
Thank you so much for your wonderful review! 😊 We’re glad to hear that we were able to resolve the issue quickly when part of your order was missing. Mistakes can unfortunately happen, but what matters to us is making sure they are handled quickly and properly.
It means a lot to hear that you’ll continue shopping with us, and we look forward to welcoming you back! 💙
Best regards,
Coolshop Customer Care
Excellent Service and Great Products
Fast, safe, and reliable service. The products they recommend are excellent quality, in my opinion. I’m very satisfied with my purchase and highly recommend buying from them!
August 14, 2026
Reply from Coolshop
Hi Benguin,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you’re happy with both our service and the quality of our products. Your recommendation means a lot to us!
We hope to welcome you back to Coolshop again soon. 💙
Best regards,
Coolshop Customer Care
Fast delivery and professional service
Fast delivery and professional service
July 20, 2026
Unprompted review
Reply from Coolshop
Hi Felicity,
Thank you for your review!
We are very happy to hear that you have had an good experience with us, and that the delivery and service was good 😊
We hope to see you again soon!
Best regards,
Freya
Coolshop Support Team
your shop in Rødovre Centre…
I visited your shop in Rødovre Centre on Sunday, June 28. While we were looking around, my 7-year-old son accidentally dropped a toy from the shelf, and it unfortunately broke.
One of the shop attendants, whose name is Veronica, handled the situation in a very unprofessional manner. She shouted at my son until I came over and paid the 30 DKK for the broken toy.
I was very disappointed by the way we were treated. I asked if there was a supervisor available who could handle the situation more calmly and professionally, but Veronica refused and continued arguing with us instead.
I believe customers, especially young children, should be treated with respect and courtesy. I hope you will look into this incident and ensure that your staff handle similar situations more professionally in the future.
June 28, 2026
Unprompted review
Reply from Coolshop
Hello Tyy,
Thank you for taking the time to share your experience. We are very sorry to hear about your visit to our Rødovre Centre store and that you and your son left feeling disappointed.
We expect all of the employees to treat their customers with respect, patience, and professionalism, especially when children are involved. The situation you describe does not reflect the level of service we aim to provide.
As KiDS Coolshop is a sister company of ours, we are not able to forward this information directly to the store manager or employees. However, we always recommend that any questions or inquiries regarding the KiDS stores are directed towards them.
We apologise for the experience, and i hope we can give you a pleasant experience next time!
Best Regards,
Sarah
Coolshop Support Team
Senseo - Switch Coffee Machine HD6594/60 - Black
I'm very impressed with how quickly it arrived, and I can't complain about the price I paid. What I like most is that you don't have to order much to get free shipping. I'm also very happy with the Senseo - Switch Coffee Machine HD6594/60 - Black. You just have to pay attention to which attachment you use for the coffee pods. I hadn't noticed before that they were different.
June 9, 2026
Unprompted review
Reply from Coolshop
Hi Jess,
Thank you for your review.
We are very happy to hear, that the delivery and the price was good! We are also glad to hear that you like the product you ordered from us.
We hope to see you again soon!
Best regards,
Freya
Coolshop Support Team
I bought a package of electrolytes the…
I bought a package of electrolytes the 29th of may. 8 days since then I have no update about the delivery. The order is
92544672.
Shipment id 370722152470551199
June 7, 2026
Unprompted review
Reply from Coolshop
Hi Elvi,
Thank you for your review, and we're sorry to hear that you haven't received any updates regarding your order.
I have looked at your case, and can confirm, that your order has received new scans on the tracking. We therefore expect the parcel to be delivered today on 11.06:) We are very sorry for the long wait.
We hope you have a lovely day!
Kind regards,
Julie
Coolshop Support Team
Coolshop does not make a refund
Coolshop does not make a refund, say they could either return the item or dispose it on my behalf, eventhough its within the time frame for return, since they cannot sell it as new.
Re. the response. I was in constant contact with Coolshop, and while they offer support here after a negative review, they do nothing once I am in direct contact with them.
March 6, 2026
Unprompted review
Reply from Coolshop
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are disappointed with the handling of your return request.
We always aim to assess returned items as fairly as possible, and in situations where a product cannot be resold as new due to it's condition, we may unfortunately not be able to offer a standard refund.
That said, we understand your frustration, especially as the request was made within the return timeframe.
Unfortunately we are not able to find your case with the email. Therefore i have a sent you a email, so we can take a closer look.
Best Regards:
Coolshop,
Costumer Serivce
Never buy anything from this store
Never buy anything from this store, no any service at all.
They even don't have a service number.
If something happened, what they can say is noting they can do.... Silly company.
May 13, 2026
Unprompted review
Reply from Coolshop
Hello Xin,
Thank you for your review.
I am sorry to hear that you find our service bad. This is of course not something we wish to express to our customers.
We always do whatever we can to meet our customers wishes and standards, though, in some cases it is not possible to do what is hoped for. In your situation, a wrong postal code was given on your order and the parcel was therefore delivered incorrectly. In these situations we need to change the label completely and unfortunately, not all shipping companies can change the adress once the parcel has been delivered.
We are very sorry for the inconvenience this has caused you and we do not wish for this to happen again.
Best regards,
Sarah
Coolshop Support Team
1 star because film cases are in…
1 star because film cases are in foreign language. The website says uk but it's not in the UK. That should be illegal.
April 22, 2026
Unprompted review
Reply from Coolshop
Hello Steven,
Thank you for your review.
We’re sorry to hear about your experience. We understand the disappointment when receiving film cases with foreign-language covers if you expected UK editions.
Of course, the website must be accurate to what you as a customer receive. If there are an error on the website, we take this seriously and need to take a look at it.
Therefore, we kindly ask you to fill out your request through this link, so we can find a solution for you: https://app.claimlane.com/c/coolshop-rma?lang=en
We are sorry for the inconvenience caused
Best Regards,
Julie
Coolshop Support Team
The best fragrances there
May 2, 2026
Unprompted review
Reply from Coolshop
Hello Baltasar,
Thank you so much for your kind words!
We’re thrilled to hear that you think we have the best fragrances out there. We truly appreciate your support and look forward to welcoming you again soon!
Best regards,
Coolshop Customer Care
I bought a DJI Osmo Mobile 8 from this…
I bought a DJI Osmo Mobile 8 from this online store.
After receiving the package and testing the device, I discovered that it would not charge. After contacting Coolshop, I had to wait several days for a response. I was then told that it would be better to contact the manufacturer directly, as the process through the store would take too much time.
I contacted DJI, and they informed me that they could accept the device for replacement, but that it would be faster and more reasonable to arrange an exchange or refund through the dealer Coolshop, since less than 14 days had passed since the purchase.
However, Coolshop did not accept the defective product for a refund. Even after I referred to the relevant consumer laws, I was only informed several days later that a possible repair might be offered.
As a result, after purchasing a brand-new product for around €180, I received a non-working device and spent a significant amount of time dealing with messages and trying to resolve the issue.
Special thanks to DJI support, who ultimately helped me and replaced the device with a working one. The manufacturer’s customer service proved to be far more customer-oriented than Coolshop
April 21, 2026
Unprompted review
Reply from Coolshop
Hello,
Thank you for your review. We are sorry to hear about your experience – this is certainly not the service we aim to provide.
We would very much like to look into the matter further, as it does not immediately correspond with our normal procedure for handling complaints. Thank you for filling out your information.
I have requested that our complaints department will look your case though again and see what is possible. We will get back to you though your case very soon:)
As a rule, it is always possible to have a complaint handled through us, in accordance with applicable consumer legislation, and we naturally wish to ensure that all cases are dealt with correctly and as smoothly as possible.
You may have a lovely day!
Kind regards,
Coolshop Customer Service
As usual ..
As usual ... perfect.
Product as described, quick delivery, good pricing. Nothing to complain about.
February 11, 2026
Reply from Coolshop
Hello Ron,
Thank you for your review!
We are happy to hear that everything was as expected and that you have nothing to complain about.
We appreciate you taking your time to write such a review.
We look forward to seeing you again!
Best Regards,
Sarah
Coolshop Support Team
Coolshop problem solver
I had a huge problem with the delivery, nothing to do with coolshop but coolshop through thick and thin got my package delivered to my home. They are professional and competent and always gave me the feeling they understood how important it was for me to get my order, they took my problem seriously and were patient with me. I highly commend coolshop. Like we say in Germany: gerne wieder!
April 2, 2026
Unprompted review
Reply from Coolshop
Hello Madaleno,
Thank you very much for your review!
We are very happy to hear that you had a good experience and that the issue with the delivery was resolved, so you were able to receive your package as expected.
We appreciate the time you have taken to share your experience here.
We look forward to seeing you again!
Kind regards,
Freya
Coolshop Support Team
worst
worst ever. they sent me defective product. it was huge pain to return. strongly recommend that please avoid this platform. its scam with Cheap quality product
April 8, 2026
Unprompted review
Reply from Coolshop
Hello Anil,
Thank you for your review.
We’re sorry to hear about your experience and that the product you received was defective. That’s certainly not the standard we aim to deliver.
We’d like to clarify that we are a legitimate platform, and situations like this are not representative of the experience we strive to provide.
We have taken a look at your return ticket and we can see that you thankfully already have received a refund for your order. We want to clarify, that due to the fact that our warehouse is located in Denmark and all returnings must be delivered here, the proces can take a few weeks.
We apologise for the inconvenience and look forward to hear from you!
Best regards,
Sarah
Coolshop Support Team
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